Two additional question on the 3CX soft phone:
- How do I modify Phonebook entries? When I click on a name it dials the person automatically. I see no option to modify the phone number.
- How do I assign numbers to softkeys? I'm asked for a user ID and label when setting these up. How do I know the user ID of a contact in my Phonebook?
- To edit phonebook entry, click the image (yes, I know, it's quite hidden and not obvious, in the future we plan to add an explicit "edit" button). Then, if you want to change the image, click on if (again, not so obvious). To edit various fields, click on them.
- The softkeys' "user ID" is the number, or extension you know. Therefore, if you have a phonebook contact having phone 101, you will set the softkey's "user id" as 101. Now, about BLF/XFer and Speeddial: use BLF/XFer for only for extensions - that's because PBX knows extensions status. Use speeddials for, let's say, external numbers, such as mobile phones; you may set them as BLF/Xfer, but they always will remain "green".