Grandstream GXW4104 line get stuck random

[AldoLinares]

I have this serious problem with one client that on random when i get calls from PSTN from the caller is just silence, and then the call just hung up and is not problem of the Gateway because after restart the lines continues to be connected and that i need to restart the server.

PLease i really need help on this one.

18:56:11.328 Call::Terminate [CM503008]: Call(14): Call is terminated
18:56:11.328 Call::Terminate [CM503008]: Call(14): Call is terminated
18:55:44.000 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:44.000 CallCtrl::onLegConnected [CM503007]: Call(15): Device joined: sip:10000@192.168.1.91:5060
18:55:44.000 MediaServerReporting::SetRemoteParty [MS210003] C:15.1:Answer provided. Connection(transcoding mode):192.168.1.90:7046(7047)
18:55:43.406 CallCtrl::onLegConnected [CM503007]: Call(15): Device joined: sip:
18:55:43.406 CallCtrl::onSelectRouteReq [CM503004]: Call(15): Calling: IVR:800@[Dev:local]
18:55:43.406 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:800@192.168.1.90:5060]
18:55:43.406 MediaServerReporting::SetRemoteParty [MS210000] C:15.1:Offer received. RTP connection: 192.168.1.91:5016(5017)
18:55:43.406 CallLeg::setRemoteSdp Remote SDP is set for legC:15.1
18:55:43.406 Line::printEndpointInfo [CM505002]: Gateway:[Telnor] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:3) 1.0.1.2] Transport: [sip:192.168.1.90:5060]
18:55:43.406 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:43.375 CallCtrl::onIncomingCall [CM503001]: Call(15): Incoming call from unknown@(Ln.10000@Telnor) to [sip:800@192.168.1.90:5060]
18:55:43.375 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:43.359 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:10000@192.168.1.90 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.91:5060;branch=z9hG4bK69c257c797a0af86
Max-Forwards: 70
Contact: [sip:10000@192.168.1.91:5060]
To: [sip:10000@192.168.1.90]
From: "unknown"[sip:unknown@192.168.1.90];tag=690737346ce3eaf6
Call-ID: 7fa3c067489498d2@192.168.1.91
CSeq: 5192 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:10000@192.168.1.90",nonce="12844580142:ff762a6b121083401b355b4e65822b5f",response="8ea95b8de1a5d2e63a087c24c5cd75d6"
Supported: replaces, timer, path
User-Agent: Grandstream GXW4104 (HW 0001, Ch:3) 1.0.1.2
Content-Length: 0


18:55:36.015 CallLeg::onConfirmed Session 113 of leg C:14.1 is confirmed
18:55:35.875 CallCtrl::onLegConnected [CM503007]: Call(14): Device joined: sip:10000@192.168.1.91:5060
18:55:35.875 CallCtrl::onLegConnected [CM503007]: Call(14): Device joined: sip:100@192.168.1.116:5060;transport=udp
18:55:35.875 MediaServerReporting::SetRemoteParty [MS210007] C:14.1:Answer provided. Connection(by pass mode): 192.168.1.91:5012(5013)
18:55:35.875 MediaServerReporting::SetRemoteParty [MS210001] C:14.2:Answer received. RTP connection: 192.168.1.91:5012(5013)
18:55:35.875 CallLeg::setRemoteSdp Remote SDP is set for legC:14.2
18:55:35.859 Line::printEndpointInfo [CM505002]: Gateway:[Telnor] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:8) 1.0.1.2] Transport: [sip:192.168.1.90:5060]
18:55:35.859 CallCtrl::onAnsweredCall [CM503002]: Call(14): Alerting sip:10000@192.168.1.91:5060
18:55:33.578 MediaServerReporting::SetRemoteParty [MS210006] C:14.2:Offer provided. Connection(by pass mode): 192.168.1.116:5004(5005)
18:55:33.578 CallCtrl::onSelectRouteReq [CM503004]: Call(14): Calling: PSTNline:10000@[Dev:sip:10000@192.168.1.91:5060, Dev:sip:10001@192.168.1.91:5062]
18:55:33.546 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:96806654@192.168.1.90]
18:55:33.546 MediaServerReporting::SetRemoteParty [MS210000] C:14.1:Offer received. RTP connection: 192.168.1.116:5004(5005)
18:55:33.546 CallLeg::setRemoteSdp Remote SDP is set for legC:14.1
18:55:33.546 Extension::printEndpointInfo [CM505001]: Ext.100: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.4.18] Transport: [sip:192.168.1.90:5060]
18:55:33.531 CallCtrl::onIncomingCall [CM503001]: Call(14): Incoming call from Ext.100 to [sip:96806654@192.168.1.90]
18:55:33.531 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:96806654@192.168.1.90 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.116:5060;branch=z9hG4bKfcd3e31b7c9c589c
Max-Forwards: 70
Contact: [sip:100@192.168.1.116:5060;transport=udp]
To: [sip:96806654@192.168.1.90]
From: "Alma Recepcion"[sip:100@192.168.1.90];tag=dd9550a1a42bfca4
Call-ID: 890eee6e7cadd0bd@192.168.1.116
CSeq: 29411 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK, MESSAGE
Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:96806654@192.168.1.90",nonce="12844580133:a4096883bc63fe9857314d4b511b6866",response="6df54409320ccd0c91542f0b043c6173"
Supported: replaces, timer, path
User-Agent: Grandstream GXP2000 1.1.4.18
Content-Length: 0


18:55:31.890 Call::Terminate [CM503008]: Call(13): Call is terminated
18:55:31.875 Call::Terminate [CM503008]: Call(13): Call is terminated
18:55:31.859 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:29.531 Call::Terminate [CM503008]: Call(12): Call is terminated
18:55:29.531 Call::Terminate [CM503008]: Call(12): Call is terminated
18:55:27.078 CallLeg::onConfirmed Session 107 of leg C:13.1 is confirmed
18:55:27.031 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:27.031 CallCtrl::onLegConnected [CM503007]: Call(13): Device joined: sip:10000@192.168.1.91:5060
18:55:27.015 MediaServerReporting::SetRemoteParty [MS210003] C:13.1:Answer provided. Connection(transcoding mode):192.168.1.90:7040(7041)
18:55:25.265 CallCtrl::onLegConnected [CM503007]: Call(13): Device joined: sip:
18:55:25.250 CallCtrl::onSelectRouteReq [CM503004]: Call(13): Calling: IVR:800@[Dev:local]
18:55:25.250 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:800@192.168.1.90:5060]
18:55:25.250 MediaServerReporting::SetRemoteParty [MS210000] C:13.1:Offer received. RTP connection: 192.168.1.91:5008(5009)
18:55:25.250 CallLeg::setRemoteSdp Remote SDP is set for legC:13.1
18:55:25.250 Line::printEndpointInfo [CM505002]: Gateway:[Telnor] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:1) 1.0.1.2] Transport: [sip:192.168.1.90:5060]
18:55:25.250 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:25.218 CallCtrl::onIncomingCall [CM503001]: Call(13): Incoming call from unknown@(Ln.10000@Telnor) to [sip:800@192.168.1.90:5060]
18:55:25.218 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:800
18:55:25.203 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:10000@192.168.1.90 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.91:5060;branch=z9hG4bK973366b432c79762
Max-Forwards: 70
Contact: [sip:10000@192.168.1.91:5060]
To: [sip:10000@192.168.1.90]
From: "unknown"[sip:unknown@192.168.1.90];tag=fd249483dba42365
Call-ID: b2c156255ee1b9c4@192.168.1.91
CSeq: 22693 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:10000@192.168.1.90",nonce="12844580124:21f6e8882e1001d95dda2acdcffb9eba",response="7d1560d4aa52a26dbfcb8022feba34af"
Supported: replaces, timer, path
User-Agent: Grandstream GXW4104 (HW 0001, Ch:1) 1.0.1.2
Content-Length: 0

[admin]

Aldo,

Since you are a 3Cx partner, I suggest opening a ticket via our support system. Please include the firmware version of the gateway that you are using as well as the phone

[rthee]

Hi,

I am using 3CX Phone System 7.1.7139.0.

I have the similar problem. When client calling to office at knock-off hours, it will forward the call to our mobile. It remains silent all the time when forwarded call picked up. Here is my server activity log:

14:42:33.359 [CM503007]: Call(623): Device joined: sip:10000@192.168.70.64:5060

14:42:33.359 [CM503007]: Call(623): Device joined: sip:10002@192.168.70.64:5064

14:42:33.359 [CM505002]: Gateway:[Grandstream GXW-4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.1, Ch:8) 1.0.1.8] Transport: [sip:192.168.70.62:5060]

14:42:33.359 [CM503002]: Call(623): Alerting sip:10000@192.168.70.64:5060

14:42:30.125 [CM503005]: Call(623): Forwarding: VoIPline:0060173672106@(Ln.10004@XeloQ)@[Dev:sip:727353@sip.goandcall.com:5060]

14:42:30.125 [CM503024]: Call(623): Calling PSTNline:0173672106@(Ln.10000@Grandstream GXW-4104)@[Dev:sip:10000@192.168.70.64:5060]

14:42:30.125 [CM503005]: Call(623): Forwarding: PSTNline:0173672106@(Ln.10000@Grandstream GXW-4104)@[Dev:sip:10000@192.168.70.64:5060, Dev:sip:10001@192.168.70.64:5062, Dev:sip:10002@192.168.70.64:5064, Dev:sip:10003@192.168.70.64:5066]

14:42:15.609 [CM505001]: Ext.104: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 3.0.6061.0] Transport: [sip:192.168.70.62:5060]

14:42:15.609 [CM503002]: Call(623): Alerting sip:104@192.168.70.91:1134;rinstance=1d898448b695d639

14:42:15.093 [CM505001]: Ext.104: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.4.18] Transport: [sip:192.168.70.62:5060]

14:42:15.093 [CM503002]: Call(623): Alerting sip:104@192.168.70.78:5060;transport=udp

14:42:15.093 [CM505001]: Ext.105: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.093 [CM503002]: Call(623): Alerting sip:105@192.168.70.60:5060;transport=udp

14:42:15.093 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.093 [CM503002]: Call(623): Alerting sip:100@192.168.70.72:5060;transport=udp

14:42:15.093 [CM505001]: Ext.106: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.093 [CM503002]: Call(623): Alerting sip:106@192.168.70.76:5060;transport=udp

14:42:15.078 [CM505001]: Ext.108: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.078 [CM503002]: Call(623): Alerting sip:108@192.168.70.63:5060;transport=udp

14:42:15.078 [CM505001]: Ext.110: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.078 [CM503002]: Call(623): Alerting sip:110@192.168.70.70:5060;transport=udp

14:42:15.078 [CM505001]: Ext.107: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.078 [CM503002]: Call(623): Alerting sip:107@192.168.70.88:5060;transport=udp

14:42:15.046 [CM505001]: Ext.109: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.046 [CM503002]: Call(623): Alerting sip:109@192.168.70.68:5060;transport=udp

14:42:15.031 [CM505001]: Ext.102: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.5.15] Transport: [sip:192.168.70.62:5060]

14:42:15.031 [CM503002]: Call(623): Alerting sip:102@192.168.70.65:5060;transport=udp

I have been looking for this solution for months. Your helps are much appreciated.
Ryan

[MichaelB]

Hi rthee,
First check your firmware version of grandstream. You need also to check the dial tones.

Also do you consider of upgrading your PBX to the latest. They have been many changes / fixes and many improvements. Before uninstalling your current PBX, make a backup and uninstall. Then install the latest PBX http://www.3cx.com/phone-system/downloadlinks.html

Install and restore your backup, and try again. If you need any assistance let me know.
Thanks in advance.

[rthee]

Hi Michael,

Thanks for your feedback.

First, the firmware version of the grandstream phones are all up-to-date. The dial tone is using "pulse" mode.

If I upgrade the 3CX PBX from v7.1 to v8.0, can I use same the license no.?

Many thanks!
Ryan

[MichaelB]

Hi Ryan,
If your license entitles for upgrade insurance, yes you can. I would consider to upgrade even if it's expired.

Check this link where we provide the build history from version 7 to version 8 latest.
http://wiki.3cx.com/change-log/build-history-changelog
Thanks

[rthee]

Hi Michael,

I have upgraded it to version 8, and backed-up settings has been restored successfully. However, I can't access to Management Console page with default login details. Any ideas?

I have done forward call testing during off-office hours; it seems not working either.

Kindly need your advice. Many thanks.

Regards,
Ryan