[fraggle]

I have the above gateway & configured it according to the guide from 3cx.

I have 1 pstn line plugged in.

When I dial the call terminates immediately & I get the following in the server log:-
12:23:52.465 Call::Terminate [CM503008]: Call(3): Call is terminated
12:23:52.465 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:801583624228@websvr.effective.local] failed. Reason: Server Failure
12:23:52.465 CallLeg::onFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
12:23:52.356 CallLeg::onFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
12:23:52.247 CallLeg::onFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
12:23:52.137 CallLeg::onFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
12:23:52.044 CallCtrl::onSelectRouteReq [CM503004]: Call(3): Calling: PSTNline:01883624228@(Ln.10000@Grandstream VOIP Gateway)@[Dev:sip:10000@192.168.15.3:5060, Dev:sip:10001@192.168.15.3:5062, Dev:sip:10002@192.168.15.3:5064, Dev:sip:10003@192.168.15.3:5066]
12:23:52.044 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:801883624228@websvr.effective.local]

This looks like a Granstream issue?

The four lines are all green on the 3cx control panel.

If I dial in the phone just rings and never picks up.

I haven't a scooby about any of this so am floundering about quite a lot, so any help greatly appreciated.

[amygoda]

Please restore to factory set then reconfig again
after you do I'll give you a tip

[fraggle]

ok, done that - tip pls?

....pretty pls

....with sugar on

[amygoda]

The tip is for how to choose the port
But are you already registerd and works fine

[fraggle]

I've reset and reconfigured, the ports are regsitered & I still get the same thing

[amygoda]

Close all firewalls
check codecs
try the pstn in other port
unplug the pstn and reboot then plug again
clear other chanels

[fraggle]

sorry to be thick, but how do I do all of those...

[fraggle]

More Info. Grandstream tech support finally came back to me & and gave me a firmware revision.

I installed the firmware revision, reset the thing back to defaults and configured as per 3cx & grandstream instructions.

Now I get: CM503015]: Call(11): Attempt to reach [sip:801583624228@websvr.effective.local:5060] failed. Reason: No Answer after waiting a long time (I get a rining tone from the handset)

But the pstn never rings & the staus page on the grandstream shows nothing. If I ring in on the PSTN still nothing & nothing shows in the 3xc logs.

Have moved the FXO port about but same result. Do I just chuck the grandstream out the window?