abbiamo intenzione di acquistare la versione PRO di 3CX perché pensiamo che attualmente sia il software più valido a disposizione. Però prima di acquistarlo lo dobbiamo testare per almeno un mesetto in tutte le sue funzionalità e non abbiamo avuto particolari problemi se non che gli IVR e la segreteria sono muti!
Attualmente il software si trova su un server rack in una serverfarm, l'hardware è molto potente e non ha nessun firewall attivo.
Queste sono le caratteristiche del software e del server:
- Firewall: NO
- Nat: NO
- IP pubblico statico: SI
- Provider SIP: Messagenet
- Scheda audio: NO
- OS: Win 2003 Standard
- Audio abilitato nei servizi: SI
- Codec audio: qualunque possibile ed immaginabile
Abbiamo notato che la cosa strana è che sei volte su dieci, i due IVR che abbiamo creato non si registrano (rimangono col pallino rosso) e infatti se chiami da occupato. Quando le poche volte (a forza di riavviare il servizio) gli IVR si registrano, la chiamata viene sempre instradata correttamente (infatti diventa giallo) ma è completamente muto!
Come mai, qui in locale su Windows 7 funziona tutto?
Inoltre abbiamo notato, che quando è muto, comunque funzionano tutte le opzioni che abbiamo specificato (premi 1 per... premi 2 per.. ecc..) e anche la segreteria funziona, perché puoi lasciare un messaggio dopo dieci secondi che lo riceviamo via mail, ma non si sente mai nulla.
Leggendo in rete, pare che sia obbligatoria la scheda audio fisica, è possibile? Anche installando una virtual soundcard ed abilitandola non funziona.
Qui di seguito postiamo lo status di una chiamata con IVR attivo:
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10:03:00.454 [CM504004]: Registration succeeded for: 10000@BF-MESSAGENET
10:03:00.282 [CM504003]: Sent registration request for 10000@BF-MESSAGENET
10:01:30.448 [CM503008]: Call(5): Call is terminated
10:01:13.385 [CM503007]: Call(5): Device joined: sip:995@127.0.0.1:40600;rinstance=32a5a97b933c49cd
10:01:13.369 [CM503007]: Call(5): Device joined: sip:538***9@sip.messagenet.it:5060
10:01:13.353 [CM505001]: Ext.995: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:995@127.0.0.1:5060]
10:01:13.353 [CM503002]: Call(5): Alerting sip:995@127.0.0.1:40600;rinstance=32a5a97b933c49cd
10:01:13.181 [CM503025]: Call(5): Calling Ext:Ext.995@[Dev:sip:995@127.0.0.1:40600;rinstance=32a5a97b933c49cd]
10:01:13.181 Cannot open stream source 'c:\documents and settings\all users\dati applicazioni\3cx\data\ivr\prompts\onhold.wav'
10:01:13.119 [CM503004]: Call(5): Route 1: Ext:Ext.995@[Dev:sip:995@127.0.0.1:40600;rinstance=32a5a97b933c49cd]
10:01:13.119 [CM503010]: Making route(s) to <sip:995@109.***.121.***:5060>
10:01:13.119 [CM505003]: Provider:[BF-MESSAGENET] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [victor] PBX contact: [sip:5382219@109.***.121.***:5060]
10:01:13.103 [CM503001]: Call(5): Incoming call from +3934735***@(Ln.10000@BF-MESSAGENET) to <sip:995@109.168.121.131:5060>
Ed ora la configurazione globale:
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Nome Descrizione Valore
ENL Extension number length 3
PEC Prefix for external call 0
MYPHONEVERSION MyPhone Version 10.0.20401.1947
MLSRVADDR SMTP server address mail.******.co.uk
MLSRVPORT SMTP server port
MLFROMADDR Senders e-mail address for notifications noreply@******.co.uk
MLSRVUSER Username for accessing SMTP server info@******.co.uk
MLSRVPASSWORD Password for accessing SMTP server zerocool130383
PRMUPDTM Time of the last changing within the prompts settings 05/08/2011 14.43.45
ACPRMSET The name of currently active prompts set 307392E1-F915-4f3a-9362-5049AADC242C
STUNSRV Default STUN server address/port
STUNSRVPORT Default STUN server port 3478
STUNSRV2 Default second STUN server address/port
STUNSRV2PORT Default second STUN server port 3478
STUNSRV3 Default third STUN server address/port
STUNSRV3PORT Default third STUN server port 3478
STUNTOUT Timeout time for STUN response, ms 3000
STUNTCHECK Recheck external IP every, sec 1200
MSE_USEIVR Using MS Exchange IVR 0
MSE_ADDRESS Address of the MS Exchange IVR :
CALLBYNAME_MINLEN Minimal length of number for call by name 3
CALLBYNAME_MAXLEN Maximal length of number for call by name -1
ALLOW_CALL_TAKEOVER Allow takeover of established calls using Re-invites with replaces. Available options 0 off and 1 on 1
PARK Park dial code *0
UNPARK Unpark dial code *1
PICKUP Pickup dial code *20*
VMAIL VMail dial code *4
SETAVAILABLE SetAvailable dial code *60
SETAWAY SetAway dial code *61
LOGGEDINQUEUE LoggedInQueue dial code *62
LOGGEDOUTQUEUE LoggedOutQueue dial code *63
DIALCODEOUTOFFICE Deactivate Office Hours - Calendar settings and time used as set in the global Office hours in Settings/General.*641 IN Office *642 OUT OF Office irrespective of current time
INTERCOM Intercom dial code *9
BILLINGCODE BillingCode dial code **
SIPPINGPERIOD Time intervall to poll endpoints with SIP INFO messages, in seconds. 0 - disabled 0
EXPIRATIONGRACEPERIOD Expiry Grace Period 0
ALLOWUSEBUSYOPTFORGROUP ="1" will enable use of phone 'Busy' status instead of 'PBX status' for members of ring groups 0
CALLHISTTEMPLSINGLE Path to CallTemplate.xml for single file output C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\CDRTemplates\CDRTemplate-Single.xml
CALLHISTTEMPLPERCALL Path to CallTemplate.xml for Per Call file output C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\CDRTemplates\CDRTemplate-PerCall.xml
CALLHISTTEMPLSOCK Path to CallTemplate.xml for Socket text output C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\CDRTemplates\CDRTemplate-Socket.xml
CALLHISTTEMPLSOCKLISTEN Path to CallTemplate.xml for listening Socket text output C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\CDRTemplates\CDRTemplate-SocketListen.xml
CALLHISTTODB Flag to write callhistory to Database or not true
CALLHISTITERIVL callhistory Interval in seconds for processing iteration 60
CALLHISTWEEKLY Flag true=1 file per Week or false=per day true
CDRENABLE Enabling of CDR records output 0 = disabled and 1 = enabled. Default=0 0
SMDRHOSTPORT SMDR Listening host and port, empty host = disabled(default), use 0.0.0.0:1752
FORCEREAUTH forces PBX to re-request authentication if it has nonce that has already been used. If value = 1, PBX will force the check. If set to 0 - PBX will not check reuse of nonce 1
NONCEEXPIRATION defines nonce expiration time (seconds). By default it is 10 sec. After this time has passed since nonce issue -- PBX will treat that nonce as expired and will force re-authentication (will issue 407 response with new nonce freshly generated. 10
VMPINREQUIRED Determines whether VM will ask for pin. By default it is 1. Set to 0 to access the VM menu directly(e.g. Hotel extensions). 1
MSADDRFC2833FORINBANDDTMF Allows Media server to distribute recognized in-band DTMF as RFC2833 to other participants of the call 1
CALLRECORDSROOT Define the root path of call recordings. C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\Recordings
PREPENDNAMETOCID name of queue / inbound rule will be pre-pended rather than appended 1
APPENDCIDQUEUE enable 1
FAXDIRECTSDP modifies behavior of SDP negotiation when the FAX extension is the destination 1
SECURESIPPATH Secure SIP Certificate Path C:\Documents and Settings\All Users\Dati applicazioni\3CX\Bin\Cert
DISABLE_SYSCALL_AUTH This option controls authentication of INVITE requests from IVR (makecall), Queue ("polling" call) and Paging group (intercom call to member of paging group). 0 (default)=requires authentication. 1=does not require authentication 0
MSRTPTOS This parameter instructs the Media Server to mark all the packets it generates with a value between 0 and 63 in the DSCP field in the IP Header. Default Value: 0 - Valid Values: 0-63 Please note that Windows XP and Server 2003 disables IP Header tagging by default. You will need to set a DWORD registry value called DWORD registry value called DisableUserTOSSetting in the following location "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters" and give it value "0". You will need to restart the machine for this setting to kick in. 0
IVRSIPINTERFACE Binding address of NIC for IVR component 127.0.0.1
POSIPINTERFACE Binding address of NIC for Parking orbit component 127.0.0.1
CPSIPINTERFACE Binding address of NIC for conferenceplace component 127.0.0.1
BUSYPROMPT Replaces busy tone with Busy prompt. This will answer the call. 0 = busy signal on busy. 1 = Busy prompt played out when busy 0
BMCALLTOUT Boomerang caller timeout in seconds 120
BMACCEPTTOUT Boomerang acceptor timeout in seconds 5
VERSION Version 10.0.20401.1947
MUSICONHOLDBEHAVIOUR Controls the behaviour of Music on Hold Default 0 OFF 0
RANDOMMUSICPERCALL Randomizes Music on Hold per call made Default value 0 OFF ie MOH is randomized Per Day. When 1 option is on and MOH will be randomized per call 1
CONFPLACE_SIPPORT specifies SIP port for Conference Room component. 40300
CONFPLACE_RTPFIRST RTP range of ports allocated for conference room 40310
CONFPLACE_RTPLAST RTP range of ports allocated for conference room 40438
IVR_SIPPORT specifies SIP port for IVR component. 40600
ENABLECONFERENCEPIN Enables the Conference Server Password Pin for authentication for new created conferences Default Off 0/On 1 0
CONFERENCEEXTPIN Default Password Pin number for authentication for new created conferences Default value 0000 0000
IVR_RTPFIRST RTP range of ports allocated for IVR. Default 128 sim calls. 2 ports per call 40610
IVR_RTPLAST RTP range of ports allocated for IVR. Default 128 sim calls. 2 ports per call 40866
PARKORB_SIPPORT specifies SIP port for ParkingOrbit omponent. 40000
PARKORB_RTPFIRST RTP range of ports allocated for Parking Orbit 40010
PARKORB_RTPLAST RTP range of ports allocated for Parking Orbit 40138
CALLASSISTANTVERSION Current Version of the Call assistant Server 20401
PHONEDEVICESVERSION Version number of Phone Devices Auto Detection 20401
MYPHONESIPAUTH Hide or show SIP Authentication Tab in myPhone. 0 hide 1 show 0
TIME_NTP_SERVER NTP server time.ien.it
TIME_TIMEZONE_AASTRA Timezone in Aastra-compatible format IT-Rome CET
TIME_TIMEZONE_GRANDSTREAM Timezone in Grandstream-compatible format GMT-5:00 (US Eastern Time, New York)
TIME_TIMEZONE_LINKSYS Timezone in Linksys-compatible format GMT-5:00 (US Eastern Time, New York)
TIME_TIMEZONE_SNOM Timezone in Snom-compatible format -5 United States - Eastern Time
TIME_UTC_OFFSET_MINUTES Difference from UTC in minutes 60
TIME_UTC_OFFSET_SECONDS Difference from UTC in seconds- Used for Polycom phones GMT-5:00 (US Eastern Time, New York)
TIME_DST_START_MONTH Month when DST settings start 3
TIME_DST_START_DAY Day when DST settings start 28
TIME_DST_START_HOUR Hour when DST settings start 2
TIME_DST_END_MONTH Month when DST settings end 10
TIME_DST_END_DAY Day when DST settings end 25
TIME_DST_END_HOUR Hour when DST settings end 3
TIME_DST_SAVING_MINUTES Number of minutes to add while DST is active 60
PERS_PHBK_ONLY System wide option. Currently available for Polycom only. Available values 0 1. 1 removes company phonebook leaving personal phonebook only. 0
WEBSERVER Webserver used in 3CX Phone System ABYSS
VMDIALOUTENABLED Enable dialout calls from voicemail menu. By default it is 0. Set to 1 to enable dialout calls. 0
TIME_TIMEZONE_YEALINK Set timezone for Yealink - Available options are -13 to 12 Default -5 US Eastern Standard Time GMT-5:00 Cuba(Havana)
ALLOWSOURCEASOUTBOUND Used only for remote extensions. If 1 (on) PBX saves the source IP:port of last successful OK to REGISTER message and constructs target requests to that IP:port, except those that have FQDN as target. If set to 0, ACK will be sent to IP:port specified in Contact header of 200/INV 1
MSEXCH_SPECIALMENU Value is a string. You can enter the value MNU for compatability with Exchange 2007 or voicemail special number example 999. Default value is Blank which defaults to 999
FAXOVEREMAILGATEWAY The default 3cx fax extension. The fax over mail extension 888
DUMMYGLOBALOFFHOURSEV The dummy parameter used for office hours change event
BLACKLISTCHANGED The dummy parameter used for black list change event
SYSTEMLOGGINGLEVEL The current logging level 2
ECHOTEST Echo Test Extension used to test echo, delay and round trip timing *777
SLA_ENABLED Enable or disable SLA feature - Available values 0 off or 1 on Default Value Off 0
SLA_ONSUBSCRIBE Defines how many SLA slots are available for each shared appearance when SLA is activated by device subscription. 0 means none. Positive N means N slots are allocated on the first subscription 0
CHECK_CALL_DIVERSION_LOOP Algorithm to check for infinite system routing loops. If set to 1 Internal call history will be used for loop detection. If set to 0 loop detection works for forward all type rules 1
EXT_REFMT_LOCAL_PREFIX This prefix (outbound rule) will be added to dialled outgoing numbers from extensions for LOCAL formatted calls
EXT_REFMT_NATL_PREFIX This prefix (outbound rule) will be added to dialled outgoing numbers from extensions for NATIONAL formatted calls
EXT_REFMT_INTL_PREFIX This prefix (outbound rule) will be added to dialled outgoing numbers from extensions for INTERNATIONAL formatted calls
SEC_RATE_TIME_ALLOW Allowed free time - Abuse counting starts but no checks are made in this period - After this period expires, checks are enforced. Default value in ms 200
SEC_RATE_BARRIER_1 Protection Layer 1 Triggered when Server receives X pkts/sec. Further requests will be rejected and will respond with 503 to many requests-resend after value SEC_RETRY_AFTER parameter 2000
SEC_RETRY_AFTER Value specified in 503 Too many requests triggered for Barrier 1 responses. Default value in seconds 5
SEC_RATE_BARRIER_2 Protection Layer 2 triggers when layer 1 is abused. Default value in Packets per second. Abusing IP will be immediately blacklisted for value specified in SEC_BLACKLIST_TIME parameter 4000
SEC_BLACKLIST_TIME Amount in seconds to keep the abusing IP address in blacklist. Default value in seconds 1800
SEC_MAX_FAILED_AUTH Authentication protection. If attacker,device sends failed register/proxy auth required, entity is blacklisted. SEC_BLACKLIST_TIME parameter will be loaded. Default value 25 25
SHOWEXTWEAKPASS Enabled by default - Highlights in red extensions that have weak passwords and voicemail pin numbers 1
REP_CMDTIMEOUT This is the max time allocated to the reporter to query the database for generation of reports. On large systems should be increased if exceptions are detected. Default time in seconds 120
QM_RTPFIRST RTP range of ports allocated for Queue Manager 32000
QM_RTPLAST RTP range of ports allocated for Queue Manager 32399
ALLOWFWDTOEXTFROMGRP Allows members of ring groups and queue to forward calls to external numbers. Requires that the gateway must be able to accept a call ONLY when the callee has answered - Early media OFF. Default enabled 1
PHONEBOOK_MIN_MATCH Available values 0 disabled,-1 exact match only, N>0 minimum match length required for best-match strategy, numbers are compared from tail to head 0
PHONEBOOK_LAST_FIRST Defines caller name replacement format. Available values 0=FirstName LastName 1=LastName FirstName Default 1 1
DIALCODEPROFILE Change profile using dial code Default *3. Options *30 Available *31 Away *32 OutOfOffice *33 Custom1 *34 Custom2 *3
TIME_TIMEZONE_GRANDSTREAMEXEC Timezone in Grandstream-compatible format for new Grandstream Executive phone models GMT-5:00 (Eastern Time)
DISABLE_OUTBOUND_IN_OOH Disables Outbound Calls in VP, Bridges, Gateways when Out of office hours is triggered. If 0 feature is disabled. If set to 1 Feature is enabled. Default 0 0
ALLOWSOURCEASOUTBOUNDVP Used only for VOIPProviders. Default 0 If 1 (on) PBX saves the source IP:port of last successful OK to REGISTER message and constructs target requests to that IP:port, except those that have FQDN as target. If provider needs this to 1 to work, then this provider is unreliable 0
VMN_RETRY_MINUTES Time interval in minutes to resend email notifications 15
VMN_STOP_RETRY_HOURS Time interval in hours to stop sending a failed email notification Default 3 days 72
CALL_TRANSFER_TRACKING_TIME Time interval in seconds in which Transferer will track status of blind transfer. If transfer will not be completed during this time, the transferer will be removed from the call and the result will depend only on the destination 60
VMN_TEMPLATE Path where Voice Mail Email Notification template is located. This will be used to send voicemail email notifications upon receipt of a voicemail. Template name is VMNTemplate.xml C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\Http\Templates\VMNTemplate.xml
SEC_MAX_CHALLENGES When IP Challenges 3CX and does not answer to 407 with authentication, these requests are counted per IP and when value is reached, IP is blacklisted for Blacklist time specified 1000
USERAGENTSTRING User Agent that 3CX will send can be customized. This will hide the identity of the VoIP PBX so attackers cannot know what is behind port 5060 Needs full restart of services
RESPONSE_ERROR_CODES These are all the error codes that will be reported with Event ID 12294 when received from VoIP Prov Bridge PSTN Trunk. Comma separated list of sip error codes 400,401,403,404,405,406,408,409,415,480,481,484,486,488,500,501,502,503,504,513,600,603,604,606
SPUPDATE_EMAIL_NOTIFICATION Sends an email notification to the administrator when there is a new service pack update 1
ENABLEEARLYMEDIA Switch off Early Media Support on 1 or off 0 1
SP_VERSDESC The installed service pack version description SP.
MAXNOANSWERTIMEOUT This is the maximum timeout for ringing calls used for backup purposes - Default is 5 minutes 300
SIP_FORKED_ID_BUSY Available options 0 and 1. If set to 0, when one of the sip forked entities sends a busy signal, all invites to all participants are canceled at once. If set to 1, each participant must send a busy respectively. Other SiP Forked devices remain on target 0
STUNDISABLED Flag used to inform PBX about the Stun disabled status 1
WEBSERVERUSER The admin ID admin
WEBSERVERPASS The admin pass *************
APPPATH Application Installed Path C:\Programmi\3CX PhoneSystem\
IVRPROMPTPATH Path for the ivr prompt file C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\Ivr\Prompts
MUSICONHOLDFILE Music file for music on hold C:\Documents and Settings\All Users\Dati applicazioni\3CX\Data\Ivr\Prompts\onhold.wav
OPERATOR Operator extension number 100
SIPDOMAIN SIP Domain Name 109.***.121.***
LANGUAGE Installation language code it
BUILD Build version 1947
PBXPUBLICIP The public Ip/domain of the PBX 109.***.121.***
DEFAULTLOCALIP The default local IP of the PBX 109.***.121.***
SIPPORT Sip Port 5060
FIRSTLOCALPORT First port to use for internal calls 7000
LASTLOCALPORT Last port to use for internal calls 7499
FIRSTEXTPORT First port to use for external calls 9000
LASTEXTPORT Last port to use for external calls 9049
DST DST option 0
MS_BLINDEXTPORTS Flag used to inform PBX about the Stun disabled status 1
MSALLOWNONSEQUENTIALPORTS Allow non-sequental RTP port 0
EXTCRNOTIFY Notify the User when Extension is Added 1
SWITCHSRTP Switch on/off SRTP stream 0
LIMIT_PICKUP_TO_GROUP Only extensions from group can pickup the call. 0
KEEPALIVEENABLED Allow 3CX to send keep alives to a VoIP provider and is
used in situations were static port mappings are not possible. 1
COUNTRYCODE Country index for e164 Number processing 39
COUNTRYINDEXNAME Country name for the country index Italy
REMOVECOUNTRYCODE Remove if same Country 1
REMOVEAREACODE Remove if same Area Code 0
ALLOWOUTBOUNDSIP Allow calls to external SIP URIs 1
SHOWPASSW Specify if the extension password should be shown 1
STUNSRVTMP Default Temporary STUN server address/port stun.3cx.com
STUNSRV2TMP Default Temporary second STUN server address/port stun2.3cx.com
STUNSRV3TMP Default Temporary third STUN server address/port stun3.3cx.com
MSEXTERNALADDRESS Public IP to specify in Contact and SDP for external entities 109.***.121.***
CMEXTERNALADDRESS Public IP to specify in Contact and SDP for external entities 109.***.121.***
MSEXTERNALINTERFACE Network card to use to communicate with external entities. 109.***.121.***
CMEXTERNALINTERFACE Network card to use to communicate with external entities. 109.***.121.***
Ovviamente per motivi di privacy, alcuni dati tipo IP pubblico, nomi host ed account SIP sono stati oscurati.
Qualcuno ci illumina?
probabilmente hai ragione, ma magari stai impazzendo e il problema è lì.. una prova io la farei
