[pjr]

I have thoroughly tested the Polycom Phonebook provisioning feature in V8 it's very very good but I have a couple of additional enhancement requests:

At present the extensions added to the system are automatically added to the 000000000000-directory.xml file. After responding to my previous thread, 3CX are going to integrate the ability to stipulate if the extension gets added automatically or not (thanks guys!), but in addition to this feature it would be useful if you could also allow the administrator the ability to turn off extensions being assigned a speed dial position.

Even better would be the ability to specify a speed dial position and even better would be the ability to do it on a phone by phone basis.

Allow me to elaborate:

As far as I can see, as things stand each extension added to the system gets a speed dial location based on alphabetical order based on first name. This means that if I provision an IP330, along with its own extn showing on the phone screen, above it, it will show a speed dial entry for the first user in the corp directory, likewise if I configure an IP550, the 3 buttons directly below the users extn show the first 3 entries in the corp directory as speed dials, the same for a IP650 but with 5 speed dials for the first 5 entries. This is not desired behaviour.

I would like the ability to specify on a phone by phone basis which speed dials are provisioned (if any at all).

For example: Sales teams with IP550s would get their first speed dial button configured as *20*+Sales Ring Group extn to give them a single button press to answer their colleagues ringing phones.

It would also be nice if we could enter a phone number for speed dial in a free form number format via the web interface rather than choosing from a drop down list (like with BLFs). That way we can do things like configure the CEO's wifes mobile phone as a speed dial automatically for his/her phone.

Is this possible - I would imagine that it's very similar to whats already in place for BLF functionality for Polycoms so hopefully shouldnt be too difficult to implement?

Paul

[pjr]

With the addition of the ability to prevent the Corporate Phonebook being automatically distrubuted to Polycom Phones, things have improved slighty (thanks guys) but are still just short of perfect.

Reason being, in order to stop the corp phonebook going to the phone, a single entry has to be entered into each users personal directory, via the myphone web portal.

This is not great for 2 reasons

1) It's a pain to manually add a single phone book entry for multiple extensions via myphone as you have to login as each extension to do so

2) It still means one speed dial gets provisioned each Polycom phone (the situation I was trying to avoid)

I am looking for a way of stopping any speed dials being provisioned.

The reason for this is that we generally ship the Polycom 321/331 phones, which we provision with one line. By only using one line the display will show the users extension/line but also the first speed dial entry on their screen above the extension/line icon. This is confusing for end users as there is no actual speed dial button to press to dial the entry, and it makes the small screen readout look cluttered and untidy.

If it's not possible to stop the corp directory being distributed entirely, a half way house would be to at least stop any of the entries appearing as speed dials on Polycom phones by starting the speed dial locations in the 000000000000-directory.xml files from 7 instead of 1?

This would mean that no matter what phone in the Polycom range was used (as none have more than 6 line keys), none of the corporate directory entries would appear as speed dials on the physical phones screens below the users ext/line key. I would expect this would be of a greater benefit to users than what happens at present?

Thanks

Paul

[cfive]

Adding my support for this, as disussed here:

This is costing me waaaay to much time, and is the single biggest obstacle to more implementations and sales.

polycom-phone-book-struggles-12616.html#p65271

- Les.

[awakener]

+1 for me.

[Kris2k]

I also disabled the global Polycom Address book, because the unused buttons became default speedials which was unwanted.

I investigated a little, and noticed that the generation of the phonebook.xml was missing the speedial index attribute for each phonebook entry was missing.

I couldn't find any code/configuration/xslt relating to the generation of the phonebook XML for polycom; does anyone know where it is?

Kris