[jim@itstod.se]

Hi,

On many of our customer installs we run into difficulties when it comes to user status and forwarding rules.

Let me explain a common scenario that our customers wants:
User status Action
Phone busy Forward to voice mail
DND Forward to voice mail
Away Forward to cell phone (external number)

My suggestion is to let the administrator edit and add items to a user status list and let the user choose status from the 3CX Assistant. The user status would then be shown to all users of 3CX Assistant.

The possible user statuses would then appear under Forwarding rules - Rule type to make call forwarding based on user status possible.

This would make the call forwarding function really flexible and add better presence information in the 3CX Assistant.

Regards,

[slickric01]

Agreed. The current status is very limiting. The ability to create custom statuses and then associate different rules to different statuses would be a huge plus for some of our installs.

[cs]

you are right - if you will use the 3cx assistant away function it will be handle like "busy" by the 3cx pbx - you will have to create a busy rule to handle that.

there should be a difference in the rule types: "busy" and "away"