I am having some issues receiving inbound calls on a 53i running firmware 3.2.2.56, the latest available from Aastra. The phone will not work on either internal or external calls. I have tried resetting the phone to factory defaults and reprovisioning the phone, which didn't work. Does anyone have any suggestions? I have attahed the relevant part of the log below, with some information redacted. In the log below, the Aastra phone is ext. 1004, and the phone I'm using to call it is ext. 1000.
Thanks for your help.
- Code: Select all
22:08:45.169|.\Call.cpp(48)|Log5||??:Currently active calls [none]<br>
22:09:04.272|.\CallLeg.cpp(143)|Log5||CallLeg::onNewCall:[CM500002]: Info on incoming INVITE:
INVITE sip:1004@192.168.0.4 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.29:5060;branch=z9hG4bK-4d8a-12ee5aa-1287095
Max-Forwards: 70
Contact: <sip:1000@192.168.0.29:5060>
To: <sip:1004@192.168.0.4>
From: "XXXXXXXXXXXXX"<sip:1000@192.168.0.4>;tag=95862508-c0a8001d-13c4-50029-4d8a-366ce7c1-4d8a
Call-ID: 95845b78-c0a8001d-13c4-50029-4d8a-394eadf3-4d8a
CSeq: 2 INVITE
Allow: UPDATE
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",nonce="414d535c04d1175075:cf5a2286b33882cda25df334e50ede8a",uri="sip:1004@192.168.0.4",response="0913ea1c753461c31becec168caaf42d",algorithm=MD5
Supported: replaces
User-Agent: LGN/IP8820
Content-Length: 0
<br>
22:09:04.286|.\CallCtrl.cpp(346)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(18): Incoming call from Ext.1000 to <sip:1004@192.168.0.4><br>
22:09:04.289|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [LGN/IP8820] PBX contact: [sip:1000@192.168.0.24:5060]<br>
22:09:04.289|.\CallLeg.cpp(1194)|Log5||CallLeg::setRemoteSdp:Remote SDP is set for legC:18.1<br>
22:09:04.291|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210000] C:18.1:Offer received. RTP connection: 192.168.0.29:23026(23027)<br>
22:09:04.291|.\CallCtrl.cpp(529)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:1004@192.168.0.4><br>
22:09:04.291|.\CallCtrl.cpp(708)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(18): Route 1: Ext:Ext.1004@[Dev:sip:1004@192.168.0.34:5060;transport=udp]<br>
22:09:04.332|.\SLServer.cpp(861)|Log5|MediaServer|MediaServerReporting::SetRemoteParty:[MS210002] C:18.2:Offer provided. Connection(transcoding mode): 192.168.0.24:7066(7067)<br>
22:09:04.333|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(18): Calling Ext:Ext.1004@[Dev:sip:1004@192.168.0.34:5060;transport=udp]<br>
22:09:04.432|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(18): Call to sip:1004@192.168.0.4:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.0.34:5060<br>
22:09:04.433|.\Call.cpp(1091)|Log2||Call::RouteFailed:[CM503016]: Call(18): Attempt to reach <sip:1004@192.168.0.4> failed. Reason: Server Failure<br>
22:09:04.433|.\Call.cpp(605)|Log2||Call::DoEndCall:[CM503020]: Normal call termination. Reason: Server Failure<br>
