Let call queue intro prompt finish before ringing
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Let call queue intro prompt finish before ringing
by xor@redlink.de » Fri Feb 26, 2010 2:54 pm
We have several call queues with custom intro prompts. We'd like to let the prompt finish before the calls are actually processed so it isn't interrupted. Currently, the first extension in our hunt groups instantly starts ringing once a call is coming in.
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Re: Let call queue intro prompt finish before ringing
by mhanson » Fri Feb 26, 2010 8:28 pm
Good thought, I will +1 that.
My solution for now would be instead of going directly to the queue, have it go to an IVR with no selections and set it to time out at the length of the message and forward to the queue.
My solution for now would be instead of going directly to the queue, have it go to an IVR with no selections and set it to time out at the length of the message and forward to the queue.
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Re: Let call queue intro prompt finish before ringing
by xor@redlink.de » Mon Mar 01, 2010 10:24 am
Good thought, we'll try that. But the IVR beep signal cannot be suppressed I guess which may be a bit confusing.
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Re: Let call queue intro prompt finish before ringing
by mhanson » Mon Mar 01, 2010 5:08 pm
xor@redlink.de wrote:Good thought, we'll try that. But the IVR beep signal cannot be suppressed I guess which may be a bit confusing.
What do you mean IVR beep message?
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