[Mullenlaw]

We have the experience recently where people claim they have left a voicemail but it appears that during their message they've pressed a button on their phone or were somehow differently disconnected (is this a politcally correct term)?

Does anyone know in what instances this will happen? Is there a way to record the message and only abandon it if the caller press a certain sequence?

[Ian Joyce]

I am not 100% sure what you are asking but if the person leaving the voice mail hits a key while leaving the voice mail the message should still be recorded even if they hang up.

Could you describe the situation a little more.

Here is a link to 3CX and voice mail for your reference: http://www.3cx.com/blog/um9en/voice-mail/

[misstake2012]

Maybe problem with antiviruses programs. Check it. See here: http://www.3cx.com/blog/voip-howto/anti-virus-blocking-voice-mail-in-3cx-phone-system/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+3CXVoIPBlog+%283CX+VOIP%2C+SIP+%26+Phone+System+blog%29

[Mullenlaw]

Thanks. Will check it out.