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3CX PBX • View topic - Cannot remotely reboot phones anymore?
3CX PBX • View topic - Cannot remotely reboot phones anymore?

Cannot remotely reboot phones anymore?

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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Cannot remotely reboot phones anymore?

Postby maxesse » Fri Aug 13, 2010 10:18 am

Hello, I am experiencing a weird "issue", ok it's not a biggie, but I'd still like to understand if I'm doing something wrong..
I remember when I installed the beta of 3cx 9 I used to be able to remotely reboot the phones without issues, whereas the latest version with SP1 doesn't do it anymore.
I've got a lot of Linksys SPA-941, provisioned automatically using dhcp option 66 + TFTP installed on the 3CX server for the stage1 provisioning and http for the stage2.
The provisioning template is as out of the box, aside for custom parameters for the timezone and I set up an admin password in the template.

Is there anything I should check to see why it's not rebooting the phones?
Thanks,
Max
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Re: Cannot remotely reboot phones anymore?

Postby maxesse » Tue Aug 17, 2010 1:47 pm

I did a bit of investigation and I found out why:
basically I modified the template for Linksys SPA-941 in order to protect the phones with an admin password:
Code: Select all
<!--# Phone Web Admin password-->
<!--# Uncomment and adjust the following field if you would like all your provisioned phones (of this model) to have the same Admin Web Interface password.-->
<Admin_Passwd group="System/System_Configuration">mypwd</Admin_Passwd>


The problem now is that the phone requires a pwd to reboot, and won't do it automatically anymore from the 3CX management interface.
Is there any custom parameter of some sort I can set up in order to define which password to use for remote reboot or the only choice is to remove the password from the phones?

Is the following setting I found in the templates any useful?

Code: Select all
<!--########################################################-->
<!--###             Remote Reboot Settings               ###-->
<!--########################################################-->

<!--# The "Auth_Resync-Reboot_1_" field specifies whether a remote request to SIP Identity 1 on the phone to reboot should be authenticated. Valid values are "Yes"==Require Authentication for Remote Reboot; "No"==Do Not Require Authentication for Remote Reboot. The provisioning template sets the value to "No"==Do Not Require Authentication for Remote Reboot.-->
<Auth_Resync-Reboot_1_ group="Ext_1/SIP_Settings">No</Auth_Resync-Reboot_1_>


Thanks a lot,
Max
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Re: Cannot remotely reboot phones anymore?

Postby chrischevy » Tue Sep 14, 2010 1:15 pm

I'm bringing back this topic.

I have the same problem with my Snom phones. I can no longer reboot them since I configured a password for the web interface.
It's not a big issue, but I would really appreciate being able to reboot them from 3CX.

I found nothing in the provisioning template.

Thank you
3CX v9 SP5
Snom 300, 320, 370, all on firmware 8.4.32
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