Ironton_featured image

3CX Welcomes Ironton Global to its Network of US SIP Trunking Providers

May 21, 2015 - 10:45am

LONDON UK and DALLAS USA, MAY 21, 2015 – 3CX, developer of the award winning Windows-based VoIP PBX 3CX Phone System, announces the successful interoperability testing with SIP trunking provider Ironton Global. 3CX customers can now take advantage of a

featured image neural Networks

3CX Announces Partnership with Australian VoIP Provider- Neural Networks

May 19, 2015 - 02:44pm

LONDON, UK and BRISBANE, AUSTRALIA, MAY 19, 2015 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, announces that the interoperability testing with the Australian VoIP Service Provider, Neural Networks, has proven successful,

Upcoming 3CX Webinars

3CX PBX • View topic - Patton Outgoing Audio Problem
3CX PBX • View topic - Patton Outgoing Audio Problem

Patton Outgoing Audio Problem

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

Moderator: 3CX staff

Patton Outgoing Audio Problem

Postby purpleone » Mon Mar 22, 2010 2:19 am

I have a 3CX setup to a Patton 4114 FXO device. The system was configure by simply running the wizard to configure the patton device. Everything was running fine then all of a sudden, we have no outgoing audio on incoming calls only. Outgoing calls and internal calls are fine. When the call comes in, the user answers and cannot hear the caller, but the caller can hear the user. There have been no configuration changes. We have power cycled both devices, but no good still.

Any one have any ideas???

Thanks.
purpleone
New User
 
Posts: 10
Joined: Wed Mar 18, 2009 10:29 am

Re: Patton Outgoing Audio Problem

Postby mfm » Mon Mar 22, 2010 10:34 am

Have you elimnated the phone to ensure that it is working? I would probably start by try to run a wireshark capture to see if audio is reaching the device first. Basically process of elimination.

Also I would recommend you factory reset the device and reconfigure it from scratch.
Mark Flores Martin
Technical Support Engineer
http://www.3cx.com

3CX News, Tips and How to's at http://www.3cx.com/blog/
Help / Wiki pages at http://www.3cx.com/blog/help/

Get notified about new blog posts and help articles:
Via email: http://feedburner.google.com/fb/a/mailverify?uri=3CXVoIPBlog
Via RSS: http://feeds.feedburner.com/3CXVoIPBlog
mfm
3CX Support
3CX Support
 
Posts: 644
Joined: Thu Mar 04, 2010 2:36 pm
Location: Malta


Return to 3CX Phone System - General


Who is online

Users browsing this forum: No registered users and 0 guests