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3CX Phone System v12.5 Beta Leverages WebRTC

October 21, 2014 - 04:07pm

3CX takes a huge leap forward with the release of 3CX Phone System v12.5 Beta, bringing with it the 3CX WebRTC Gateway. The WebRTC Gateway revolutionizes the way you collaborate & communicate with customers and colleagues, as WebRTC phone calls

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3CX PBX • View topic - External calls disappear from the Assistant
3CX PBX • View topic - External calls disappear from the Assistant

External calls disappear from the Assistant

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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External calls disappear from the Assistant

Postby GWN » Thu Aug 05, 2010 10:47 am

Hello,

I'm using version 9 with the new version of the assistant and have found something strange. If you call the phone system you briefly appear in the "External Calls" section, and then it disappears while it's in the digital assistant. When the call is then routed to a queue, ring group or extension it appears in the "External Calls" section again.

We've found it useful for it to stay in the "External Calls" section while it's in the digital assistant as you can sometimes recognise the number and grab the call, especially when the system is on out of hours. Is there a setting we can change to get this functionality back?

Regards,

Andy
GWN
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