Expanded Presence

3CXPhone Expanded Presence - How to Use and Customise it

July 25, 2014 - 05:12pm

The 3CXPhone Expanded Presence screen provides you with extended information on the presence and status of your colleagues.  Know if a colleague is available to talk, or away from their desk. You can also view and manage active calls, and monitor call

3CX WebMeeting

3CX Hotel Module Update

July 17, 2014 - 02:58pm

We are pleased to announce the release of an update of 3CX Hotel Module. This update of 3CX Hotel Module is designed to work seamlessly with 3CX Phone System 12, Service Pack 6. 3CX Hotel Module, is an add-on for 3CX Phone System. Once installed, it

3CX PBX • View topic - External calls disappear from the Assistant
3CX PBX • View topic - External calls disappear from the Assistant

External calls disappear from the Assistant

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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External calls disappear from the Assistant

Postby GWN » Thu Aug 05, 2010 10:47 am

Hello,

I'm using version 9 with the new version of the assistant and have found something strange. If you call the phone system you briefly appear in the "External Calls" section, and then it disappears while it's in the digital assistant. When the call is then routed to a queue, ring group or extension it appears in the "External Calls" section again.

We've found it useful for it to stay in the "External Calls" section while it's in the digital assistant as you can sometimes recognise the number and grab the call, especially when the system is on out of hours. Is there a setting we can change to get this functionality back?

Regards,

Andy
GWN
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