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3CX Phone System v12.5 Beta 2 Brings New & Improved Features

November 21, 2014 - 04:05pm

We are pleased to announce that the second beta release of 3CX Phone System v12.5 is now available for download. Based on your feedback, this release offers new and improved features, including the flexibility to configure your own ports and support for

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Experiencing Growing Pains? How Unified Comms Can Benefit Your Multilocation Corporation

November 05, 2014 - 01:11pm

Your company has experienced so much success that it has expanded into multiple locations, which means that congratulations—and an upgraded phone system—are in order. Now that your business has scaled, chances are you’ve outgrown your legacy phone

3CX PBX • View topic - External calls disappear from the Assistant
3CX PBX • View topic - External calls disappear from the Assistant

External calls disappear from the Assistant

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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External calls disappear from the Assistant

Postby GWN » Thu Aug 05, 2010 10:47 am

Hello,

I'm using version 9 with the new version of the assistant and have found something strange. If you call the phone system you briefly appear in the "External Calls" section, and then it disappears while it's in the digital assistant. When the call is then routed to a queue, ring group or extension it appears in the "External Calls" section again.

We've found it useful for it to stay in the "External Calls" section while it's in the digital assistant as you can sometimes recognise the number and grab the call, especially when the system is on out of hours. Is there a setting we can change to get this functionality back?

Regards,

Andy
GWN
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