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3CX Welcomes Ironton Global to its Network of US SIP Trunking Provider

May 21, 2015 - 10:45am

LONDON UK and DALLAS USA, MAY 21, 2015 – 3CX, developer of the award winning Windows-based VoIP PBX 3CX Phone System, announces the successful interoperability testing with SIP trunking provider Ironton Global. 3CX customers can now take advantage of a

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3CX Announces Partnership with Australian VoIP Provider- Neural Networks

May 19, 2015 - 02:44pm

LONDON, UK and BRISBANE, AUSTRALIA, MAY 19, 2015 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, announces that the interoperability testing with the Australian VoIP Service Provider, Neural Networks, has proven successful,

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3CX PBX • View topic - Call Center Module
3CX PBX • View topic - Call Center Module

Call Center Module

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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Call Center Module

Postby TSlocum » Thu Apr 09, 2015 3:23 pm

I'm looking at the 3CX call center module here: http://www.3cx.com/blog/releases/3cx-call-center-released/

I can't find anything about it for version 12. Has it been discontinued or replaced?
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 3:54 pm

Hi,

It's called now "Pro Edition"
http://www.3cx.com/phone-system/edition-comparison/
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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Re: Call Center Module

Postby TSlocum » Thu Apr 09, 2015 3:59 pm

I do have the Pro edition of 3CX. Where do I access the Call Center thing?
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 5:51 pm

If you have the Pro Edition then all fields in the "Call Queues" setup should be accessible.
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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+31 223 66 88 25
info@go-ccs.nl

https://www.Go-CCS.nl/
complex1
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Re: Call Center Module

Postby TSlocum » Thu Apr 09, 2015 5:56 pm

Yes, I know how to set up queues. Where do I find the call center module? The thing where I can see calls coming in to the queue, real time management, etc...
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 6:49 pm

Do you mean "Presence information" or "Wallboard"?
http://www.3cx.com/phone-system/call-center/
http://www.3cx.com/blog/wallboard/
Presence information can be get with 3CXPhone for Window, Wallboard with http://<ip-address>:5000/Wallboard.
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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+31 223 66 88 25
info@go-ccs.nl

https://www.Go-CCS.nl/
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