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Call Center Module

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Call Center Module
by TSlocum » Thu Apr 09, 2015 3:23 pm
I'm looking at the 3CX call center module here: http://www.3cx.com/blog/releases/3cx-call-center-released/

I can't find anything about it for version 12. Has it been discontinued or replaced?

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Re: Call Center Module
by complex1 » Thu Apr 09, 2015 3:54 pm
Hi,

It's called now "Pro Edition"
http://www.3cx.com/phone-system/edition-comparison/

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Re: Call Center Module
by TSlocum » Thu Apr 09, 2015 3:59 pm
I do have the Pro edition of 3CX. Where do I access the Call Center thing?

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Re: Call Center Module
by complex1 » Thu Apr 09, 2015 5:51 pm
If you have the Pro Edition then all fields in the "Call Queues" setup should be accessible.

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Re: Call Center Module
by TSlocum » Thu Apr 09, 2015 5:56 pm
Yes, I know how to set up queues. Where do I find the call center module? The thing where I can see calls coming in to the queue, real time management, etc...

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Re: Call Center Module
by complex1 » Thu Apr 09, 2015 6:49 pm
Do you mean "Presence information" or "Wallboard"?
http://www.3cx.com/phone-system/call-center/
http://www.3cx.com/blog/wallboard/
Presence information can be get with 3CXPhone for Window, Wallboard with http://<ip-address>:5000/Wallboard.