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New Baltic Distributor to Expand Reach in Estonian, Latvian and Lithuanian Market

August 28, 2015 - 12:20pm

LONDON, UK and VILNIUS, LITHUANIA, 28 AUGUST, 2015- 3CX, developer of the next-generation software-based PBX 3CX Phone System for Windows— announces its newest Baltic distributor, Distera, a Lithuania-based VoIP equipment and software company. Distera

3CX has organized free 3CX Training days in the USA and Canada this September

Deploying 3CX as a Cloud PBX Server Training in the USA and Canada this September

August 25, 2015 - 11:48am

3CX is organizing free training on how to deploy 3CX Phone System as a Cloud PBX Server in the US and Canada, this September. We would like to invite all active partners to attend this event as it focuses on the changes and additions in 3CX Phone System

Upcoming 3CX Webinars

3CX PBX • View topic - Call Center Module
3CX PBX • View topic - Call Center Module

Call Center Module

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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Call Center Module

Postby TSlocum » Thu Apr 09, 2015 3:23 pm

I'm looking at the 3CX call center module here: http://www.3cx.com/blog/releases/3cx-call-center-released/

I can't find anything about it for version 12. Has it been discontinued or replaced?
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 3:54 pm

Hi,

It's called now "Pro Edition"
http://www.3cx.com/phone-system/edition-comparison/
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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Re: Call Center Module

Postby TSlocum » Thu Apr 09, 2015 3:59 pm

I do have the Pro edition of 3CX. Where do I access the Call Center thing?
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 5:51 pm

If you have the Pro Edition then all fields in the "Call Queues" setup should be accessible.
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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+31 223 66 88 25
info@go-ccs.nl

https://www.Go-CCS.nl/
complex1
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Re: Call Center Module

Postby TSlocum » Thu Apr 09, 2015 5:56 pm

Yes, I know how to set up queues. Where do I find the call center module? The thing where I can see calls coming in to the queue, real time management, etc...
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Re: Call Center Module

Postby complex1 » Thu Apr 09, 2015 6:49 pm

Do you mean "Presence information" or "Wallboard"?
http://www.3cx.com/phone-system/call-center/
http://www.3cx.com/blog/wallboard/
Presence information can be get with 3CXPhone for Window, Wallboard with http://<ip-address>:5000/Wallboard.
Frank Bens - 3CX Certified Engineer and Partner (The Netherlands)

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+31 223 66 88 25
info@go-ccs.nl

https://www.Go-CCS.nl/
complex1
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