Obi 110 and 3cx

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Obi 110 and 3cx

Postby ddalton » Fri Jan 13, 2012 6:38 am

Can someone explain to me step by step how to forward setup the Obi 110 :
-inbound calls from the LINE port to forward to the automated assistant
-unanswered calls go to google voicemail
-add an extension that is the PHONE port

I have used the example here:
solution-to-using-obi110-with-3cx-phone-system-v10-21295.html

but it only goes to the 3cx voicemail for an extension. I have SP2 registered as a SIP phone and I can dial out but it doesnt forward calls to the Obi PHONE port.
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Re: Obi 110 and 3cx

Postby leejor » Fri Jan 13, 2012 8:29 pm

Haven't used the device but I assume that it is similar in many ways to the SPA3102 (designed by some of the same bunch) with the added Google Voice options.

ddalton wrote:-inbound calls from the LINE port to forward to the automated assistant


Where do your inbound calls go now? In the trunk setting in 3CX you can send the calls to an Automated Attendant (after you create one)

ddalton wrote:-unanswered calls go to google voicemail


That depends on what is seen as unanswered. If the call goes to an automated receptionist, then it's been answered and will not go to the Google Voicemail.

It's no different than using a PSTN line, with a voicemail option, in conjunction with a gateway going into 3CX on a trunk. If 3CX causes the PSTN line to go off-hook, the calls will never go to the phone companies voicemail.
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Re: Obi 110 and 3cx

Postby ddalton » Fri Jan 13, 2012 9:44 pm

i can use the internal voicemail in 3cx instead of google voice but how do i configure 3cx to :

-use the obi 110 phone port as an extension
-forward inbound calls to 3cx from the line port
-allow outbound calls from the obi phone port to the obi line port
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Re: Obi 110 and 3cx

Postby leejor » Fri Jan 13, 2012 11:06 pm

ddalton wrote:-use the obi 110 phone port as an extension


Not sure as I have yet to use one, if it can be registered to a SIP provider or not.(which is what would be required to use as an extension) I guess should really sit down and go over the manual at some point.

ddalton wrote:-forward inbound calls to 3cx from the line port


I'm not clear on what you mean (or are trying to achieve). Inbound calls on the line port are, "forwarded" onto 3CX. Settings are covered in the link that you posted.

ddalton wrote:-allow outbound calls from the obi phone port to the obi line port


Again, not sure, but something like that should be covered in the Obi manual
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