Outbound calls

[binary1]

I'm thinking out loud as I look at the VAD manuals....

I'm trying to see how to make an external call from say a database or a list. Play a pre-recorded message and then throw the call to an IVR.

I've looked at the APIs and making an external call is fine, only thing is how to start the pre-recorded message and then control it to the IVR

Can anyone shed some light on this?

Thanks in advance.

[VAD_Support]

Hi,

When you launch an external call using 3CX APIs, you connect it to a 3CX extension. VAD callflows are extensions as well (they are registered as digital receptionists with a fixed extension assigned), so you can launch the call with 3CX API and specify to connect it to a VAD callflow extension, that should do the trick...

Give it a try and let me know if you have problems.

[binary1]

Hi, I've managed to get a simple queue set up as per the manual and was trying to connect calls together.

So what I've done is ...

851 is the VAD callflow which I've made
100 is the extension number it's supposed to ring to and connect.

http://192.168.2.2:5484/PbxAPI.aspx?fun ... o=100&pin=

However, I get a screen which says that Originating number is not an extension!

Which is true fact as the 851 is a IVR (which is a virtual extension). Doesn't have a pin etc.

How do I then, do an outbound call, then pass it to 851 automatically.

I think I'm getting confused.

[VAD_Support]

Hi,

Something you can try is creating a dummy extension with a PIN, and configure a permanent redirect to the VAD callflow (851). Then you can make the outbound call from the dummy extension, and when it receives the call, it should be redirected to the VAD callflow.

Let me know if this works for you.

Thanks.

[binary1]

Great. Works well. Thank you for the guidance.

Is there also a way to change the prompt .wav based on the called number dynamically?

[VAD_Support]

The Prompt Playback component needs a fixed file name configured. You can use a Conditional Component to play different files for different caller ids, but they must be fixed. For example, you can configure the Conditional Component to play file A.wav when caller id is "55550000", to play B.wav when caller id is "55550001", and play C.wav when the caller id is something else. But you need to create the application with wav file names fixed (you can not for example play a file with a name created dynamically using an expression).

[binary1]

Thanks for the reply.

By the way, this VAD is superb. I think it's the best thing that I've ever got myself into!

[VAD_Support]

Thanks for your comments! It's good to know that you're finding it useful!