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3CX PBX • View topic - Patton 4114 "Call is terminated"
3CX PBX • View topic - Patton 4114 "Call is terminated"

Patton 4114 "Call is terminated"

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

Moderators: kevin, 3CX staff

Patton 4114 "Call is terminated"

Postby Pentangle » Wed Jan 30, 2008 12:57 pm

So I have a Patton Smartnode 4114, just out of the box, and everything works fine on outgoing calls.

Incoming calls, and the extension rings all ok, but the instant I pick up the handset the call gets dropped with a "Call is terminated" message in the log. However, the inbound call to the Patton doesn't get dropped.

Anyone got any ideas on this?

Cheers,
Mike.
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
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Re: Patton 4114 "Call is terminated"

Postby archie » Thu Jan 31, 2008 1:27 am

Please make sure that Patton and phones has at least one common codec.
Archie
3CX Sr. Coder

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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Thu Jan 31, 2008 2:53 pm

Hi Archie,

How would I do that? I auto-provisioned the handset (Snom320) from 3CX and I used the Patton 4114 config from 3CX as well.

Also, surely a common CODEC issue would have occurred when ringing outbound as well?

Cheers,
Mike.
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
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Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
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Re: Patton 4114 "Call is terminated"

Postby archie » Thu Jan 31, 2008 5:20 pm

Ah, another possible deal breaker is Fax media in SDP. It seems Patton sends Fax media, if fax is enabled, and some phones (GXP for sure) doesn't like it and terminate a call at sight.
Archie
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Thu Jan 31, 2008 7:04 pm

Well there's 2 VoIP profiles that come as default on the Patton, one is "Default" and the other is "Fax Enabled".

The 4 interfaces on the box are all set to "Default".

This is the complete report from the box:

==============================================================================
VERSION
=======

Productname : SN4114/JO/EUI
Software Version : R4.2 2007-09-19 H323 SIP FXS FXO
Supplier :
Provider :
Subscriber :

Information for Slot 0:
SN4114/JO/EUI (Admin State: Application Started, Real State: Application Started)
Hardware Version : 4, 4
Serial number : 00A0BA036638
PLD Version : 0x00040103
Software Version : R4.2 2007-09-19 H323 SIP FXS FXO


------------------------------------------------------------------------------
CLOCK
=====
System Time: 1970-01-01T03:34:42

Up Time: The system is up for 0 days, 2 hours, 34 minutes, 41 seconds

------------------------------------------------------------------------------
LICENSES
========

No licenses installed.


------------------------------------------------------------------------------
MEMORY
======

-----------------------------------------------------------------------------
Slot 0
-----------------------------------------------------------------------------
Allocated Free

Bytes Blocks Calls Bytes Blocks Calls Largest Used dCalls

-----------------------------------------------------------------------------

4689872 n/a 1053169 13504560 n/a 999018 12428416 25% 54151



------------------------------------------------------------------------------
RESET LOG
=========
1970-01-01T00:00:00 : First start
1970-01-01T01:00:07 : Pwr off/Man reset
1970-01-01T01:00:03 : Pwr off/Man reset
1970-01-01T01:02:14 : Target Shell
1970-01-01T01:00:01 : Pwr off/Man reset
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Pwr off/Man reset
1970-01-01T01:00:01 : Target Shell
1970-01-01T01:00:01 : Target Shell

------------------------------------------------------------------------------
BOOT LOG
========

System type is SN4114/JO/EUI, 0004-0004
Serial No. 00A0BA036638

Proceed with standard boot.

Checking PLDs...
Planar board : checking - please wait (this may take some seconds)
PLD OK, Version = 0x00040103

Installing Drivers...
Ethernet 0/0, MAC Addr 00:A0:BA:03:66:38, RxQ 32, TxQ 64

Starting Modules...
1970-01-01T01:00:01 : Target Shell
All modules successfully started
Config startup-config READ [ OK ]
Config startup-config EXECUTE 1970-01-01T01:00:27 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:28 : LOGINFO : Link up on interface eth0
[ OK ]

Opening Modules...
All modules successfully opened

System is up.

1970-01-01T01:00:31 : LOGINFO : Warm start.

------------------------------------------------------------------------------
EVENT LOG
=========
1970-01-01T01:03:08 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:17 : LOGWARNING : Errors in configuration of router 'switch' ('show call-router switch reload' for details)
1970-01-01T01:00:18 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:20 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:22 : LOGINFO : Auto Configuration (DHCP):
IP Address of interface eth0 set to 192.168.78.120
Default gateway set to 192.168.78.1
Added name server 192.168.78.1

1970-01-01T01:00:22 : LOGINFO : Link down on interface eth0
1970-01-01T01:00:23 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:23 : LOGINFO : Cold start.
1970-01-01T01:02:24 : LOGINFO : Warm start.
1970-01-01T01:02:25 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:02:25 : LOGINFO : Link up on interface eth0
1970-01-01T01:02:25 : LOGINFO : Auto Configuration (DHCP):
IP Address of interface eth0 set to 192.168.78.120
Default gateway set to 192.168.78.1
Added name server 192.168.78.1

1970-01-01T01:00:08 : LOGWARNING : startup-config does not exist
1970-01-01T01:00:12 : LOGINFO : Cold start.
1970-01-01T01:08:11 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:08:12 : LOGINFO : Link up on interface eth0
1970-01-01T01:08:12 : LOGINFO : Auto Configuration (DHCP):
IP Address of interface eth0 set to 192.168.20.107
Default gateway set to 192.168.20.1
Added name server 192.168.20.1

2008-01-28T14:27:45 : LOGINFO : Time: set clock from 1970-01-01T01:08:28 to 2008-01-28T14:27:45
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Warm start.
2008-01-28T15:08:30 : LOGINFO : Time: set clock from 1970-01-01T02:32:55 to 2008-01-28T15:08:30
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Warm start.
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Warm start.
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Warm start.
2008-01-28T16:39:30 : LOGINFO : Time: set clock from 1970-01-01T01:14:00 to 2008-01-28T16:39:30
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Warm start.
1970-01-01T02:45:58 : LOGINFO : Link down on interface ethernet 0 0 0
1970-01-01T02:45:58 : LOGINFO : Link down on interface eth0
1970-01-01T02:46:00 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T02:46:00 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:26 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:27 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:30 : LOGINFO : Cold start.
1970-01-01T01:00:12 : LOGINFO : Warm start.
1970-01-01T01:00:12 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:13 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:13 : LOGINFO : Auto Configuration (DHCP):
IP Address of interface eth0 set to 10.0.0.14
Default gateway set to 10.0.0.1
Added name server 10.0.0.2

2008-01-31T16:15:31 : LOGINFO : Time: set clock from 1970-01-01T01:00:14 to 2008-01-31T16:15:31
1970-01-01T01:00:27 : LOGINFO : Link up on interface ethernet 0 0 0
1970-01-01T01:00:28 : LOGINFO : Link up on interface eth0
1970-01-01T01:00:31 : LOGINFO : Warm start.

------------------------------------------------------------------------------
SUPERVISOR LOG
==============
1970-01-01T00:00:05 - #SYSLOG FILE - START - R4.1 2007-05-24 H323 SIP FXS FXO

1970-01-01T01:00:13 - #SYSLOG FILE - START - R4.1 2007-05-24 H323 SIP FXS FXO

1970-01-01T01:00:09 - #SYSLOG FILE - START - R4.1 2007-05-24 H323 SIP FXS FXO

1970-01-01T01:02:21 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO

1970-01-01T01:00:08 - #SYSLOG FILE - START - R4.2 2007-09-19 H323 SIP FXS FXO


------------------------------------------------------------------------------
FACTORY CONFIGURATION
=====================
#----------------------------------------------------------------#
# #
# Factory configuration file #
# #
#----------------------------------------------------------------#

sntp-client
sntp-client server primary 129.132.2.21 port 123 version 4

system
ic voice 0
low-bitrate-codec g729

context ip router

interface eth0
ipaddress dhcp
tcp adjust-mss rx mtu
tcp adjust-mss tx mtu

port ethernet 0 0
medium auto
encapsulation ip
bind interface eth0 router
no shutdown

------------------------------------------------------------------------------
STARTUP CONFIGURATION
=====================
webserver port 80 language en

system

ic voice 0
low-bitrate-codec g729

profile ppp default

profile call-progress-tone UK_Dialtone
flush-play-list
play 1 1000 350 -13 440 -13

profile call-progress-tone UK_Alertingtone
flush-play-list
play 1 400 400 -19 450 -19
pause 2 200
play 3 400 400 -19 450 -19
pause 4 2000

profile call-progress-tone UK_Busytone
flush-play-list
play 1 375 400 -24
pause 2 375

profile call-progress-tone UK_Releasetone
flush-play-list
play 1 400 400 -24
pause 2 350
play 3 225 400 -24
pause 4 525

profile call-progress-tone UK_Congestiontone
flush-play-list
play 1 400 400 -24
pause 2 350
play 3 225 400 -24
pause 4 525

profile tone-set UK_default
map call-progress-tone dial-tone UK_Dialtone
map call-progress-tone ringback-tone UK_Alertingtone
map call-progress-tone busy-tone UK_Busytone
map call-progress-tone release-tone UK_Releasetone
map call-progress-tone congestion-tone UK_Congestiontone

profile tone-set default

profile voip default
codec 1 g711alaw64k rx-length 20 tx-length 20
codec 2 g711ulaw64k rx-length 20 tx-length 20

profile voip fax_enabled
codec 1 g711alaw64k rx-length 20 tx-length 20
codec 2 g711ulaw64k rx-length 20 tx-length 20
fax transmission 1 relay t38-udp

profile pstn default

profile sip default

profile aaa default
method 1 local
method 2 none

context ip router

interface eth0
ipaddress 10.0.0.14 255.255.255.0

context cs switch
no digit-collection timeout

interface sip sipif0
bind gateway sipgw0
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10001 host-part to-header target-param none

interface sip sipif1
bind gateway sipgw1
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10002 host-part to-header target-param none

interface sip sipif2
bind gateway sipgw2
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10003 host-part to-header target-param none

interface sip sipif3
bind gateway sipgw3
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10004 host-part to-header target-param none

interface fxo fxoif0
route call dest-interface sipif0
disconnect-signal battery-reversal
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif1
route call dest-interface sipif1
disconnect-signal battery-reversal
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif2
route call dest-interface sipif2
disconnect-signal battery-reversal
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif3
route call dest-interface sipif3
disconnect-signal battery-reversal
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

service hunt-group fxohuntgroup
drop-cause normal-unspecified
drop-cause no-circuit-channel-available
drop-cause network-out-of-order
drop-cause temporary-failure
drop-cause switching-equipment-congestion
drop-cause access-info-discarded
drop-cause circuit-channel-not-available
drop-cause resources-unavailable
drop-cause user-busy
route call 1 dest-interface fxoif0
route call 2 dest-interface fxoif1
route call 3 dest-interface fxoif2
route call 4 dest-interface fxoif3

context cs switch
no shutdown

gateway sip sipgw0
bind interface eth0 router

service default
domain 10.0.0.2
authentication 10001 password 10001 default
default-server 10.0.0.2 loose-router
registrar 10.0.0.2
user 10001

gateway sip sipgw0
no shutdown

gateway sip sipgw1
bind interface eth0 router

service default
domain 10.0.0.2
authentication 10002 password 10002 default
default-server 10.0.0.2 loose-router
registrar 10.0.0.2
user 10002

gateway sip sipgw1
no shutdown

gateway sip sipgw2
bind interface eth0 router

service default
domain 10.0.0.2
authentication 10003 password 10003 default
default-server 10.0.0.2 loose-router
registrar 10.0.0.2
user 10003

gateway sip sipgw2
no shutdown

gateway sip sipgw3
bind interface eth0 router

service default
domain 10.0.0.2
authentication 10004 password 10004 default
default-server 10.0.0.2 loose-router
registrar 10.0.0.2
user 10004

gateway sip sipgw3
no shutdown

port ethernet 0 0
medium auto
encapsulation ip
bind interface eth0 router
no shutdown

port fxo 0 0
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif0 switch
no shutdown

port fxo 0 1
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif1 switch
no shutdown

port fxo 0 2
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif2 switch
no shutdown

port fxo 0 3
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif3 switch
no shutdown
------------------------------------------------------------------------------
RUNNING CONFIGURATION
=====================
#----------------------------------------------------------------#
# #
# SN4114/JO/EUI #
# R4.2 2007-09-19 H323 SIP FXS FXO #
# 1970-01-01T03:34:43 #
# SN/00A0BA036638 #
# Generated configuration file #
# #
#----------------------------------------------------------------#

cli version 3.20
webserver port 80 language en

system

ic voice 0
low-bitrate-codec g729

profile ppp default

profile call-progress-tone UK_Dialtone
play 1 1000 350 -13 440 -13

profile call-progress-tone UK_Alertingtone
play 1 400 400 -19 450 -19
pause 2 200
play 3 400 400 -19 450 -19
pause 4 2000

profile call-progress-tone UK_Busytone
play 1 375 400 -24
pause 2 375

profile call-progress-tone UK_Releasetone
play 1 400 400 -24
pause 2 350
play 3 225 400 -24
pause 4 525

profile call-progress-tone UK_Congestiontone
play 1 400 400 -24
pause 2 350
play 3 225 400 -24
pause 4 525

profile tone-set default

profile tone-set UK_default
map call-progress-tone dial-tone UK_Dialtone
map call-progress-tone ringback-tone UK_Alertingtone
map call-progress-tone busy-tone UK_Busytone
map call-progress-tone release-tone UK_Releasetone
map call-progress-tone congestion-tone UK_Congestiontone

profile voip default
codec 1 g711alaw64k rx-length 20 tx-length 20
codec 2 g711ulaw64k rx-length 20 tx-length 20

profile voip fax_enabled
codec 1 g711alaw64k rx-length 20 tx-length 20
codec 2 g711ulaw64k rx-length 20 tx-length 20
fax transmission 1 relay t38-udp

profile pstn default

profile sip default

profile aaa default
method 1 local
method 2 none

context ip router

interface eth0
ipaddress 10.0.0.14 255.255.255.0

context cs switch
no digit-collection timeout

interface sip sipif0
bind gateway sipgw0
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10001 host-part to-header target-param none

interface sip sipif1
bind gateway sipgw1
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10002 host-part to-header target-param none

interface sip sipif2
bind gateway sipgw2
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10003 host-part to-header target-param none

interface sip sipif3
bind gateway sipgw3
service default
route call dest-service fxohuntgroup
address-translation outgoing-call request-uri user-part fix 10004 host-part to-header target-param none

interface fxo fxoif0
route call dest-interface sipif0
disconnect-signal battery-reversal
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif1
route call dest-interface sipif1
disconnect-signal battery-reversal
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif2
route call dest-interface sipif2
disconnect-signal battery-reversal
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

interface fxo fxoif3
route call dest-interface sipif3
disconnect-signal battery-reversal
disconnect-signal loop-break
disconnect-signal busy-tone
dial-after timeout 1
use profile tone-set UK_default

service hunt-group fxohuntgroup
drop-cause normal-unspecified
drop-cause no-circuit-channel-available
drop-cause network-out-of-order
drop-cause temporary-failure
drop-cause switching-equipment-congestion
drop-cause access-info-discarded
drop-cause circuit-channel-not-available
drop-cause resources-unavailable
drop-cause user-busy
route call 1 dest-interface fxoif0
route call 2 dest-interface fxoif1
route call 3 dest-interface fxoif2
route call 4 dest-interface fxoif3

context cs switch
no shutdown

gateway sip sipgw0
bind interface eth0 router

service default
domain 10.0.0.2
defaultserver manual 10.0.0.2 loose-router
registration manual 10.0.0.2
user 10001 authenticate password dZ8edXkjFnM= encrypted default register

gateway sip sipgw0
no shutdown

gateway sip sipgw1
call-signaling-port 5062
bind interface eth0 router

service default
domain 10.0.0.2
defaultserver manual 10.0.0.2 loose-router
registration manual 10.0.0.2
user 10002 authenticate password iAaKwKfxX4Q= encrypted default register

gateway sip sipgw1
no shutdown

gateway sip sipgw2
call-signaling-port 5064
bind interface eth0 router

service default
domain 10.0.0.2
defaultserver manual 10.0.0.2 loose-router
registration manual 10.0.0.2
user 10003 authenticate password ySyWxUvSc/c= encrypted default register

gateway sip sipgw2
no shutdown

gateway sip sipgw3
call-signaling-port 5066
bind interface eth0 router

service default
domain 10.0.0.2
defaultserver manual 10.0.0.2 loose-router
registration manual 10.0.0.2
user 10004 authenticate password 9CS6/5Fhrd0= encrypted default register

gateway sip sipgw3
no shutdown

port ethernet 0 0
medium auto
encapsulation ip
bind interface eth0 router
no shutdown

port fxo 0 0
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif0 switch
no shutdown

port fxo 0 1
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif1 switch
no shutdown

port fxo 0 2
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif2 switch
no shutdown

port fxo 0 3
use profile fxo gb
encapsulation cc-fxo
bind interface fxoif3 switch
no shutdown


==============================================================================
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
3CX Valued Professional
3CX Valued Professional
 
Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
Location: South East England

Re: Patton 4114 "Call is terminated"

Postby Pentangle » Thu Jan 31, 2008 8:47 pm

An update to this, i've determined it's an issue on the Patton, as it does exactly the same to the Digital Receptionist, which removes any handsets from the equation. (also a VoIP trunk from Sipgate works fine with the handsets).

The call log just says:

19:42:57.875 Call::Terminate [CM503008]: Call(9): Call is terminated
19:42:57.859 Call::Terminate [CM503008]: Call(9): Call is terminated
19:42:57.328 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10001 forwards to DN:8000
19:42:56.234 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10001 forwards to DN:8000
19:42:56.218 CallCtrl::onLegConnected [CM503007]: Call(9): Device joined: sip:xxxxxxxxxxx@10.0.0.14:5060
19:42:55.453 CallCtrl::onLegConnected [CM503007]: Call(9): Device joined: sip:
19:42:55.453 CallCtrl::onSelectRouteReq [CM503004]: Call(9): Calling: IVR:8000@[Dev:local]
19:42:55.437 Line::printEndpointInfo [CM505002]: Gateway:[pattonmhk] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA036638 R4.2 2007-09-19 H323 SIP FXS FXO] Transport: [sip:10.0.0.2:5060]
19:42:55.437 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10001 forwards to DN:8000
19:42:55.406 CallCtrl::onIncomingCall [CM503001]: Call(9): Incoming call from xxxxxxxxxxx@(Ln.10001@pattonmhk) to [sip:8000@phonesystem.mydomain.com:5060]
19:42:55.406 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10001 forwards to DN:8000
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
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Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
Location: South East England

Re: Patton 4114 "Call is terminated"

Postby archie » Fri Feb 01, 2008 9:52 am

Could you please look at debug log of Patton? It seems it drops the call by some reason. We need to find that reason.
Archie
3CX Sr. Coder

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Help / Wiki pages at http://www.3cx.com/blog/help/
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Fri Feb 01, 2008 11:44 pm

Archie, where would I find that log? There doesn't seem to be a log named that in the GUI (under "Various/Reports")
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
3CX Valued Professional
3CX Valued Professional
 
Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
Location: South East England

Re: Patton 4114 "Call is terminated"

Postby archie » Sun Feb 03, 2008 10:34 am

I don't know exactly. But I know that Kevin (at 3cx dot com) turns it on somehow in telnet console to patton and than gets debug output right into console.
Archie
3CX Sr. Coder

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Help / Wiki pages at http://www.3cx.com/blog/help/
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Sun Feb 03, 2008 5:12 pm

Here you go - the majority of a failed inbound call (it logs a HELL of a lot of data!).

-----------------------------------
21:04:39 SIP_SI> [EP sipif0-00b285f8] < Peer : Datapath context: 00000022IP_SI> [EP sipif0-00b285f8 SES 0xe
help Shows inf
21:04:39 SIP_SI> [EP sipif0-00b285f8] < Peer : Inband info: yes SES 0xe2f
(State 'Final-Of
install Insta
21:04:39 SIP_SI> [EP sipif0-00b285f8] < Peer : State: CONNECTEDtion 'App-Pr
jobs Shows current running
21:04:39 SIP_SI> [EP sipif0-00b285f8] < SM : Event 'CC-Connected' (Active Sta Terminates console / telnet session8 SES 0xe2f610] > SM : N
te 'Trying', Passive State 'Idle')0:57
ping
21:04:39 ARP > Rx ARP Request: Who has 10.0.0.14 tell 10.0.0.2 at 00:14:22:5FP_SI> [EP sipif0-00b285f8] > SM : New
set Set syste
:6F:CA0 SIP/
21:04:39 ARP > Tx ARP Reply: 10.0.0.14 is at 00:A0:BA:03:66:38 tell 10.0.0.2tem information Stack: from 10.0.0.2:5060
<sip:0787665
Content-Leng
sniff
at 00:14:22:5F:6F:CASn0 Ringingntent-Len

To: <sip:anonymous@10.0.0.2>;tag=ec1cc03b,realm="3CXP
who
From: <sip:xxxxxxxxxxx@10.0.0.2>;tag=50d97f1c0626b33-00b285f8 SES 0xe2f610] < Stack: 180 Ringingpor
--
Call-ID: d6b9c9fc6934e5ca16179d9252f56372@10.0.0.2------------------------SIP_SI> [EP sipif0-00b285f
CSeq: 1811869825 INVITE Event 'Stk-Status'A0BA
User-Agent: 3CXPhoneSystem 5.0.3790.0anipulates call-control objects
20:58
Content-Length: 0ing-Outgoing')3 S


T
(Activ
To: sip:anonymous@10.0.0.2;tag=ec1cc03b Configures DynDNS client0-00b2
From: sip:xxxxxxxxxxx@10.0.0.2;tag=50d97f1c0626b33edit Edits a non-volatile f
Call-ID: d6b9c9fc6934e5ca16179d9252f56372@10.0.0.2, Passive State 'Idle') 0) Codec
21:00:29 FXO >
CSeq: 1811869825 ACK enter '
Route: <sip:10.0.0.2;lr>e enter ':q'ive state 'A
User-Agent: Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA036638 R4.2 2007-09-19 H32 Go back to 'administrator exec' configurationing Start: Setting port
3 SIP FXS FXOHook'0]igured


21:04:39 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] < Stack: AuFXO > [0 0] PortSM: New s

Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK7116d92a7sipif0-00e38cc
21:01:31
provisioning
Max-Forwards: 70oning commandsew
Content-Length: 212 FXO > [0 0] Rin
To: sip:anonymous@10.0.0.2d Res
From: sip:xxxxxxxxxxx@10.0.0.2;tag=50d97f1c0626b33FXO > [0 0]
show Shows
Call-ID: d6b9c9fc6934e5ca16179d9252f56372@10.0.0.221:01:32 FXO > [0 0
sip
CSeq: 1811869826 INVITEmeters of SIP callsFXO
Route: <sip:10.0.0.2;lr>ait for
Supported: time

900",algorithm=MD5,uri="sip:10001@10.0.0.2"tate
clear Clears
Supported: replaces1:00:30 FXO > [0
User-Agent: Patton SN4114 JO EUI MxSF v3.2.8.45 00A0BA036638 R4.2 2007-09-19 H32> [EP sipif0-00
21:00:30 SIP_SI> [EP si
dns-lookup Look up t
3 SIP FXS FXO of a host/IP

v=0 SI
o=MxSIP 0 6 IN IP4 10.0.0.14
CSeq: 13377937 INVITEipif0-
s=SIP Call
c=IN IP4 10.0.0.14administrator exec
t=0 0igura
m=audio 4874 RTP/AVP 8 0 101ished' (State 'Up'
1
21:00:
a=rtpmap:8 PCMA/80000-00b2w

Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK7116d92a7 Shows current running commandsb285f8]
a=fmtp:101
Max-Forwards: 70Ac
a=rtpmap:8 pc
Content-Length: 212 T
To: sip:anonymous@10.0.0.2sessionpmap:101 telephone-
From: sip:xxxxxxxxxxx@10.0.0.2;tag=50d97f1c0626b33ng Sends icmp ping packets
Call-ID: d6b9c9fc6934e5ca16179d9252f56372@10.0.0.2 > [0 0] Driver: Ring StartTo: sip:anonymous
se
CSeq: 1811869826 INVITE Set system statexe2f6
Route: <sip:10.0.0.2;lr>tatus': Code: 0
show
Supported: timer Shows syst
Contact: sip:xxxxxxxxxxx@10.0.0.14:5060ablishing-Outgoing')for
eari
sniff
Content-Type: application/s
21
who
3 SIP FXS FXOrs logged int

v=0 sy
o=MxSIP 0 6 IN IP4 10.0.0.14:CE:8B
a=rtpmap:0 P
21:00:30
s=SIP Call
--- Cur
c=IN IP4 10.0.0.14------------------
t=0 0-----
m=audio 4874 RTP/AVP 8 0 1010xe2f610 SDP] > SM : Actio
a=rtpmap:8 PCMA/8000tack: to 10.0.0.2:50
a=rtpmap:0 PCMU/8000 Manipul
a=rtpmap:101 telephone-event/8000.0.2:5060 SIP/2.0 SIP_SI>

a=fmtp:101 0-15

a=sendrec
2
edit Edits a non-vo
CSeq: 1811869826 INVITE). To savethorization:
Content-Length: 0abddd0f1af10b8636


21:04:40 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] < Stack: 100 Tryingto quit without save enter ':q'ce:0001",realm="3CXPhoneSystem",nonce="1
21:04:40 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] < SM : Event 'Stk-Status'inistrator exec' configuration14:50
21:0
637",algorithm=MD5,uri
21:01:32 SIP_S
(State 'Establishing-Outgoing') modees
pr
' (Active State 'Trying', Passive State 'Idle')commandsSES 0xe2f610 SDP] Created datapath cont
21:04:40 SIP_SI> [EP sipif0-00b285f8] > SM : New active state 'Proceeding' (C0b
ler: Audio Peer
21:01:32 SIP_D
show Shows syst
ode: 0)mationi
21:04:40 SIP_TR> [GW] < Stack: from 10.0.0.2:5060ll
sip Changes run-time
SIP/2.0 180 Ringingllsterminat6652785@
Via: SIP/2.0/UDP 10.0.0.14:5060;b




(State 'Final-Offer-Sent') Resumes a suspended task
21:04:40 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : Action 'App-Alertin Shows information on how to use help_DP> [EP sipif0-00b285f8/0 AUDIO] Fax
g'ns
21:04:40 SIP_SI> [EP sipif0-00b285f8] < SM : Event 'Active-Session-Alerting'85f8] > SM : New act

21:01:32 SIP_DP> [EP sipif0-0
jobs
(Active State 'Proceeding', Passive State 'Idle'): 0)-00b2
21:00:30 SIP_SI> [EP sipif0-00b285f

21:04:40 SIP_SI> [EP sipif0-00b285f8] > SM : New active state 'Alerting' (Codss Coder: (und:00:30 SIP_SI> [EP sipif0
ping Se
e: 0)mp pi
21:04:41 FXO > [0 0] Driver: Ring Start [EP sipif0-00b285f8/0 AUDIO] Fax Dejitt
21:04:41 FXO > [0 0] RingSM: State=Idle, Event=Ring-Startem state30 SIP_SI> [EP sipif0-00b285f
21:01:32 SIP_D
sho
21:04:41 FXO > [0 0] RingSM: New state Wait for Stop00:4
21:00:30 SIP_SI> [EP sipif0-00b285f8] Des
sniff
21:04:42 FXO > [0 0] Driv
21:01:32 SIP

21:04:44 FXO > [0 0] RingSM: New state Wait for Stop Shows users logged into the system FXO
21:04:44 SIP_TR> [GW] < Stack: from 10.0.0.2:50608/0 AUD
--- Current mode commands --------------
SIP/2.0 200 OK--------------
Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK7116d92a7P_
l-Off
21:01:32 SIP_DP> [EP
call-control
Contact: <sip:xxxxxxxxxxx@10.0.0.2:5060>E sip:10001@ jobs
To: <sip:anonymous@10.0.
debug
edit
User-Agent: 3CXPhoneSystem 5.0.3790.0file (append only). To saveUDIO] Ma
Content-Length: 242 Lo

v=0 th
o=3cxPS 324941119488 315763982337 IN IP4 10.0.0.2 enter ':wq', to quit without save enter ':q'ack
s=3cxPS Audio call Enters 'admin
c=IN IP4 10.0.0.10iguration mode8

t=0 0
m=audio 62646 RTP/AVP 8 0 101dministrator exec' configurat
a=fmtp:101 0-16
a=rtpmap:8 pcma/8000 taskID: b70ffab89b

a=rtpmap:0 pcmu/8000 mode
a=rtpmap:101 telephone-event/8000

ping
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] < SM : Event 'RX-Succeracing information0.0.14-event/8000
s=S
set
ss' (State 'Final-Offer-Sent') Executes provisioning comman
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] > SM : Action 'Verify- Restarts the system
21:01:32 SIP_DP> [EP sipif0-00b285f8/0 DP] Pee
Received-Answer' Sh
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] < Stack: Verifying answep Changes run-time parameters of SIP calls terminal para
ro
21:04:44 SIP_SI> [EP sipif0-00b285f8] Remote Codecs: Voice:ip:anonymous@10.0.0.2>;
dyn
help Shows information o
G.711 A-law[any/any][ss], G.711 u-law[any/any][ss]ce
edit
install
21:04:44 SIP_SI> [EP sipif0-00b285f8] Resulting Remote Codecs: Voice:Local=0, NSE-Re
jobs Shows current running commands[EP
G.711 A-law[20/20], G.711 u-law[20/20]nge direction to S
logout
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] > SM : Action 'Update-ec
21:01:32 SIP_SI> [EP sipif
ping Sends icmp ping pac
Datapath'destinati
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] Stream 0: Added_SI> [EP s
set Set system state 'TX-Ack'82a5f
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 DP] Using datapath termination 0x0200fffmationtiated')t configuration mode
21:01:32 SIP_SI> [EP sip
sniff
f
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Voice Update Frames: disa
User-Agent: Patton SN4114 JO EUI MxSF v3.2.8.45
copy
bledCopi
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] DTMF Relay: enabS
debug Enables debug monitorf0-00b285f8 SES 0xe2f610] >
led :
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Mute Encoder: enab:58:54 SIP_SI> [EP
hed': 18
21:01:32 SIP_SI
edit Edit
lednon
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Modem Transmission mode: none0 0] Driver: Ring Sto
ed'b29
21:01
enter ':wq', to

21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Fax Transmission mode: none929c7be7932990f491de8
end Go back to 'administrator ex

21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Fax Bypass Coder: (und] > SM :
mode tmonit rout



efined)
arp
one
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Fax Bypass Method: defa33 FXO > [0 0
blink Reads/writes/erases data from/to
ultMethoder
21:01:
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Modem Bypass Method: defa Manipulates local calls4 SIP
21:
21:01:33 FXO > [0 0] PortSM: New state
ultMethod
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Fax Volume: 1273bug Enables debug monitor Resulting Remote C
21:01:
2456IP_S
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Configuring datapath termination:1 A-law[20/20], G.711 u-law[20
21:01:33 SIP_DP> [EP sipif0-0
enable
Dejitter Enters
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Dejitter Mode: adapti
21:01:33 SIP_SI> [EP sipif0-00b2O

21:04:44 SIP_DP> [EP sipif0-00b285f8/0 DP] Add termination RTP-00/0022 to conteoutes which IP packets takes to a networkO > [0 0] RingSM: State=Idle,
21:01:2
xt 00000022EP sipif0-0
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Configuring datapath termination:S 0xe
who Shows users logged into the system6 SIP_SI>
RTPsipi
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Local Address: 10.0.0.14/4874---------------------------------------------P/2.0/UDP
'Idle', Passive St
21:0
21:04:44 SIP_DP> [EP sipif0-00b285f8/0 AUDIO] Remote Address: 10.0.0.10/62646ulates call-control objects2785@10.0.0.2:5060 SIP/2.0nectivity d

To: <sip:a

d/Receive.
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : Action 'Stk-Ack'SN4114 JO EUI MxSF v3.2.
exit Goes back to the paren
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610 SDP] < SM : Event 'TX-Ack'state 'Relea
h323 Changes run-time parameters of H.323
(State 'Negotiated')
21:01:33 SIP_TR> [
21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > Stack: ACK Display memory tracing information0

Via: SIP/2.0/UDP 1
21:04:44 SIP_TR> [GW] > Stack: to 10.0.0.2:5060ing Executes provisioning command
ACK sip:xxxxxxxxxxx@10.0.0.2:5060 SIP/2.00xe2f
sip:078
reload
Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bKaa96fc8a60b285f8 SES 0xe2f610

show Sho
Max-Forwards: 70tion sipif0-00b2
Content-Length: 0ip:anonymous@10.0
To: sip:anonymous@10.0.0.2;tag=6976da35anges run-time parameters of SIP calls0
From: sip:xxxxxxxxxxx@10.0.0.2;tag=50d97fE



21:04:44 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : Action 'App-Connecthe
21:04:39 FXO > [0 0] RingSM: State=Wait for Stop, Event=Ring-Stop101
G
ed'(Ac
21:04:44 SIP_SI> [EP sipif0-00b285f8] < SM : Event 'Active-Session-Connected'SM: Notifying Ring Detect33 SIP_SI> [EP sipif0-00b285f8] > SM : New active
2
(Active State 'Alerting', Passive State 'Idle')if0-00

21:01:26 SIP_SI> [EP sipif0-00b28
21:04
21:04:44 SIP_SI> [EP sipif0-00b285f8] > SM : New active state 'Connected' (Cod'P_SI> [EP sipif0-00b285f8 SES 0x
21:04:39 SIP_SI> [EP sipif0-00b285f8] > LocC
de: 0)d Loca
21:04:44 FXO > [0 0] PortSM: State=On-Hook, Event=Off-Hookpath'0-0
m
21:01:33 SIP_SI> [PR sipif0
Configured/Peer Cap
21:04:44 FXO > [0 0] PortSM: Notifying Off-HookP_SI> [EP sipif0-00b285f8] Configured Cod
21:04:44 FXO > [0 0] Driver: Setting port state to 'OffHook'5f8] < Peer : State: CONNECTE
21
G.711 A-law[20/20], G.711 u-la
21:04:44 FXO > [0 0] PortSM: New s

21:04:45 FXO > [0 0] PortSM: State=Off-Hook, Event=On-Hook.711 u-law[20/20]ARP Reply: 10.0.0.14 is at 00:A0:BA:03
21:04
21:04:45 FXO > [0 0] PortSM: Notifying On-Hookocal Capabilities mergingred: 3CXPhoneSystemg
at
21:04:45 FXO > [0 0] Driver: Setting port state to 'OnHook'gured/Peer Capabilities ARP databaserom: sip:0787665
21:04:39
21:04:45 FXO > [0 0] PortSM: New state On-HookCodecs: Voice:rites/erases data from/to Fla
21:04:45 FXO > [0 0] PortSM: Notifying Caller-Id-Enablelaw[20/20], G.711 u-law[20/20] Manipulates loca
21:04:45 SIP_SI> [EP sipif0-00b285f8] < Peer : Inband info: noCodecs: N/A Clears the screen0.0.0.14:5060;branc
21:04:45 SIP_DP> [EP sipif0-00b285f8/0 DP] Peer call-leg provides no data Resulting Local Codecs: Voice:ength: 0m="3CXP
dns-lookup
21:04:45 SIP_SI> [EP sipif0-00b2efined)

'Connected', Passive State 'Idle') Remote Codecs: N/A
21:04:45 SIP_SI> [EP sipif0-00b285f8] > SM : New active state 'Disconnected'04:39 SIP_SI> [EP sipif0-00b285f8] Resulting Remote Codecs: Voice:
(Code: 0) Sen
21:04:45 SIP_SI> [EP sipif0-00b285f8] > Peer : Code: 0 -> Cause: Normal call cl11 u-law[20/20]7876652785@10.0.0.2;t
set
21:04:39 SIP_SI> [EP sipi
earing (Profile: default)

tate 'Established')d New s
="10001",re
21:04:45 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : Action 'Stk-Bye'kes to a networkCaller-Id-Disableinished'-----------
21:04:39 SIP_SI> [EP si
21:04:45 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > Stack: BYE datapath termin
Suppo
who
21:04:39 SIP_SI> [EP sipif0-00b28
21:04:45 SIP_TR> [GW] > Stack: to 10.0.0.2:5060638 R4.2 2007-09-19 H32DP> [EP sipif0-
--- Cur
BYE sip:xxxxxxxxxxx@10.0.0.2:5060 SIP/2.0-------op d

Supported: timerres DynDN
Offer'
Proxy-Authorization: Digest response="97ae6943bd28aac652dd42a3b48fd232",username Edits a non-volatile file (append only). To savewards: 70: No
21:04:39 SIP
="10001",realm="3CXPhoneSystem",nonce="12846528531:cc567ff9f7aa4cdc7ee9c3525bafc enter ':wq', to quit without save enter ':q'76645966f402480 SIP_D
l-Offer-Sent'
900",algorithm=MD5,uri="sip:xxxxxxxxxxx@10.0.0.2:5060" 0xe2f610] > Stack: INVITE sip:10001@tor exec' conP> [
Supported: replaces
CSeq: 13377937 I
21:00:29 SIP_DP> [EP
sip:anon
g'us
21:04:45 SIP_TR> [GW] < Stack: from 10.0.0.2:5060_TR> [GW] > Stack: to 10.0.0.2:5060d944a7d9b12f628
SIP/2.0 200 OKb2
xt 0000
m
Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK902273332ation,algorithm
Via: SIP/2.0/UDP 10.0.0.14:5060;branch=
Contact: <sip:xxxxxxxxxxx@10.0.0.2:5060> Executes provisioning comm
Max-Forwa
To: <sip:anonymous@10.0.0.2>;tag=6976da352BA036638 R4
reloa
To: sip:anonymous@10
From: <sip:xxxxxxxxxxx@10.0.0.2>;tag=50d97f1c0626b335@10.0.0.2;tag=50d97f1c0626b33 Show
Call-ID: d6b9c9fc6934e5ca16179d9252f56372@10.0.0.25ca16179d9252f56372@10.0.0.2p
CSeq: 1811869827 BYE
State 'Negotiated')
21:04:45 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : New state 'Released
'
21:04:45 SIP_SI> [EP sipif0-00b285f8 SES 0xe2f610] > SM : Action 'App-Finishe
d'
21:04:45 SIP_SI> [EP sipif0-00b285f8] < SM : Event 'Active-Session-Finished'
(Active State 'Disconnected', Passive State 'Idle')
21:04:45 SIP_SI> [EP sipif0-00b285f8] > SM : New active state 'Released' (Cod
e: 0)
21:04:45 SIP_SI> [EP sipif0-00b285f8] > SM : Action 'App-Finished'
21:04:45 SIP_SI> [EP sipif0-00b285f8] Finished
21:04:45 SIP_SI> [PR sipif0] Removed endpoint sipif0-00b285f8
21:04:45 SIP_SI> [EP sipif0-00b285f8] Destroying a session
21:04:45 SIP_SI> [EP sipif0-00b285f8] Destroying a session
21:04:45 SIP_SI> [EP sipif0-00b285f8] Removing a session
21:04:45 SIP_SI> [PR sipif0] < SM : Event 'Ep-Finished' (State 'Up')
21:04:49 ARP > Rx ARP Request: Who has 10.0.0.14 tell 10.0.0.10 at 00:04:13:2
7:67:0F
21:04:49 ARP > Tx ARP Reply: 10.0.0.14 is at 00:A0:BA:03:66:38 tell 10.0.0.10
at 00:04:13:27:67:0F
21:04:50 FXO > [0 0] RingSM: State=Idle, Event=Timeout
21:04:50 FXO > [0 0] RingSM: Notifying Ring Stop Detect
21:04:50 FXO > [0 0] Driver: Setting port state to 'OnHook'
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Sun Feb 03, 2008 5:23 pm

Making it a little easier for you to debug, i've enabled certain sections of the debugging one by one, and this is what the FXO debug log gives:

1:15:15 FXO > [0 0] RingSM: State=Idle, Event=Ring-Start
21:15:15 FXO > [0 0] RingSM: New state Wait for Stop
21:15:16 FXO > [0 0] Driver: Ring Stop
21:15:16 FXO > [0 0] RingSM: State=Wait for Stop, Event=Ring-Stop
21:15:16 FXO > [0 0] RingSM: Notifying Ring Detect
21:15:16 FXO > [0 0] RingSM: New state Idle
21:15:17 FXO > [0 0] PortSM: State=On-Hook, Event=Off-Hook
21:15:17 FXO > [0 0] PortSM: Notifying Off-Hook
21:15:17 FXO > [0 0] Driver: Setting port state to 'OffHook'
21:15:17 FXO > [0 0] PortSM: New state Off-Hook
21:15:17 FXO > [0 0] PortSM: Notifying Caller-Id-Disable
21:15:18 FXO > [0 0] Driver: Line reversal
21:15:18 FXO > [0 0] PortSM: State=Off-Hook, Event=Line-Reversal
21:15:18 FXO > [0 0] PortSM: Notifying Line-Reversal
21:15:18 FXO > [0 0] PortSM: Notifying Caller-Id-Disable
21:15:18 FXO > [0 0] PortSM: State=Off-Hook, Event=On-Hook
21:15:18 FXO > [0 0] PortSM: Notifying On-Hook
21:15:18 FXO > [0 0] Driver: Setting port state to 'OnHook'
21:15:18 FXO > [0 0] PortSM: New state On-Hook
21:15:18 FXO > [0 0] PortSM: Notifying Caller-Id-Enable
21:15:22 FXO > [0 0] RingSM: State=Idle, Event=Timeout
21:15:22 FXO > [0 0] RingSM: Notifying Ring Stop Detect
21:15:22 FXO > [0 0] Driver: Setting port state to 'OnHook'

This looks like it's being told to place the call on-hook. I've no idea what "line-reversal" is though?!
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Sun Feb 03, 2008 5:31 pm

and here's the SIP Signaling debug log:

10.0.0.14#21:25:31 SIP_SI> [PR sipif0] Added endpoint sipif0-00e0ab50
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > LocCp: Build Local Capabilities mergins
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Configured Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Peer Codecs: N/A
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Resulting Local Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > RemCp: Build Remote Capabilities mergis
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Configured Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Remote Codecs: N/A
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Resulting Remote Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > LocCp: Build Local Capabilities mergins
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Configured Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Peer Codecs: N/A
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Resulting Local Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > RemCp: Build Remote Capabilities mergis
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Configured Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Remote Codecs: N/A
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Resulting Remote Codecs: Voice:]
21:25:31 SIP_SI> [EP sipif0-00e0ab50] do not reroute because: call id propertyg
21:25:31 SIP_SI> [EP sipif0-00e0ab50] < SM : Event 'CC-Offered' (Active Stat)
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > SM : New active state 'Trying' (Code)
21:25:31 SIP_SI> [EP sipif0-00e0ab50] > SM : Action 'Session-Dial'
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Creating a new session
21:25:31 SIP_SI> [EP sipif0-00e0ab50] Adding a new session
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < SM : Event 'App-Dial' ()
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : Action 'Stk-Invite'ocal=0, NSE-Re
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] < SM : Event 'TX-Invi)bug monitor
job
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] > SM : Action 'Create'
tftp-client Enables TFTP client debug monitor
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] > Stack: Offeraw[20/20], G.711 u-law[20/20]nge directio
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] > SM : New state 'Fin'.0.0.14#debug call-router:44 SIP_SI> [EP sipif0-00b
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > Stack: INVITE sip:10001@12
21:14:22 CR > Execute a
21:14:22
21:25:31 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : New state 'Establi'

21:01:32 SIP_SI> [EP sip
21:25:31 SIP_SI> [EP sipif0-00e0ab50] < Peer : Datapath context: 00000022d-EnableIO] Voice Update Frames: disa
21:25:31 SIP_SI> [EP sipif0-00e0ab50] < Peer : Inband info: yes
21:15:12 FXO > [0 0] Driver: Ring Start
21:25:31 SIP_SI> [EP sipif0-00e0ab50] < Peer : State: CONNECTED
21:15:12 FXO > [0 0] RingSM: State=Idle, Event=Ring-
21:25:31 SIP_SI> [EP sipif0-00e0ab50] < SM : Event 'CC-Connectedcopy
bledCopi
21:04:44 SIP_DP> [E
blink
21:
21:25:32 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < Stack: 180 Ringing
ultMethoder
21
21:25:32 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < SM : Event 'Stk-Status'): defa Manipu
21:25:32 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] < SM : Event 'RX-Info)g port state to 'OffHook'
21:25:32 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : Action 'App-Alerti'
u
21:01:2
xt 00000022EP sipif
21:25:34 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] > SM : Action 'Publis'
h323
21:25:34 SIP_SI> [EP sipif0-00e0ab50] > RemCp: Build Remote Capabilities mergis
dhcp-client Enables DHCP debug moni
21:25:34 SIP_SI> [EP sipif0-00e0ab50] Configured Codecs: Voice:]
21:01
21:04:
flashserver Enable
21:25:34 SIP_SI> [EP sipif0-00e0ab50 SES 0xe0ab50 SDP] DTMF over RTP enabled.
framerelay
21:25:34 SIP_SI> [EP sipif0-00e0ab50] Remote Codecs: Voice:]

21:25:34 SIP_SI> [EP sipif0-00e0ab50] Resulting Remote Codecs: Voice:]060;branch=z9hG4bKaa96fc8a60b
21:25:34 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : Action 'App-Connec'
2
(Active State 'Alertin
21:25:34 SIP_SI> [EP sipif0-00e0ab50] < SM : Event 'Active-Session-Connected)onitor

21:01:26
21:25:35 SIP_SI> [EP sipif0-00e0ab50] < Peer : Cause: Normal call clearing -> )
21:25:35 SIP_SI> [EP sipif0-00e0ab50] < SM : Event 'CC-Dropped' (Active Stat)
21:25:35 SIP_SI> [EP sipif0-00e0ab50] > SM : New active state 'Disconnected')
21:25:35 SIP_SI> [EP sipif0-00e0ab50] > Peer : Code: 0 -> Cause: Normal call c)
21:25:35 SIP_SI> [EP sipif0-00e0ab50] > SM : Action 'Session-Drop'
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < SM : Event 'App-Drop' ()
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : Action 'Stk-Bye'
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > Stack: BYE
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : New state 'Releasi'
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < Stack: 200 OK (Terminatio)
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] < SM : Event 'Stk-Term-St)
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38 SDP] < SM : Event 'Reset' )
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : New state 'Release'
21:25:35 SIP_SI> [EP sipif0-00e0ab50 SES 0xe37f38] > SM : Action 'App-Finish'
21:25:35 SIP_SI> [EP sipif0-00e0ab50] < SM : Event 'Active-Session-Finished')
21:25:35 SIP_SI> [EP sipif0-00e0ab50] > SM : New active state 'Released' (Co)
21:25:35 SIP_SI> [EP sipif0-00e0ab50] > SM : Action 'App-Finished'
21:25:35 SIP_SI> [EP sipif0-00e0ab50] Finished
21:25:35 SIP_SI> [PR sipif0] Removed endpoint sipif0-00e0ab50
21:25:35 SIP_SI> [EP sipif0-00e0ab50] Destroying a session
21:25:35 SIP_SI> [EP sipif0-00e0ab50] Destroying a session
21:25:35 SIP_SI> [EP sipif0-00e0ab50] Removing a session
21:25:35 SIP_SI> [PR sipif0] < SM : Event 'Ep-Finished' (State 'Up')
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
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Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Sun Feb 03, 2008 11:20 pm

Just to let you know, this looks to be a related issue to this one logged by Zen Software:

http://www.3cx.com/forums/patton-sn4114-in-the-uk-not-disconecting-calls-fix-3627.html

(although changing the tone settings didn't help the inbound call not dropping)
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
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Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
Location: South East England

Re: Patton 4114 "Call is terminated"

Postby robjbrad » Mon Feb 04, 2008 10:06 am

robjbrad
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Posts: 5
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Re: Patton 4114 "Call is terminated"

Postby Pentangle » Mon Feb 04, 2008 11:55 am

Hi Rob,

Yes I tried your fix, with no success i'm afraid. Currently my status is that calls originated from outside and terminated inside don't terminate the originating handset. Everything else seems to work (the battery reversal tickbox was the key to keeping the call up).
-------------------
Michael Knowles
IT Director
Pentangle Internet Ltd - a 3CX Partner for the South East of England
+44 (0) 8700 339905
Pentangle
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Posts: 261
Joined: Thu Dec 06, 2007 4:44 pm
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