PROB 3cx

[hugoprod49]

j'ai ouvert les ports 3cx, 5060 5090 port stun 7000 9000?

et j'ai toujours un blocage.

J'appelle une ligne et je vois que sur le pbx sa met composition et sa raccroche, pourtant l'extension est bien enregistrer.
mais je ne peut téléphoner avec l'extension, j'ai de la tonalité, mais le numéro composé plus de tonalité.

Que faire ?

merci

[cdumaine]

Bonjour,

Peut être peut on commencer par envoyer un log de l'appel, ça permettra d'eclairer la demande.

Cdt

[hugoprod49]

voici les logs

20:09:25.562 [CM503008]: Call(1): Call is terminated
20:09:17.109 [CM503007]: Call(1): Device joined: sip:EndCall@127.0.0.1:40600;rinstance=81c09a4cd2d43446
20:09:17.109 [CM503007]: Call(1): Device joined: sip:33811037759@prx1.sip.phonesystems.net:5060
20:09:17.109 [CM503002]: Call(1): Alerting sip:EndCall@127.0.0.1:40600;rinstance=81c09a4cd2d43446
20:09:16.921 [CM503025]: Call(1): Calling Unknown:Ext.EndCall@[Dev:sip:EndCall@127.0.0.1:40600;rinstance=81c09a4cd2d43446]
20:09:16.890 [CM503016]: Call(1): Attempt to reach <sip:100@87.106.97.214:5060> failed. Reason: Not Registered
20:09:16.890 [CM503016]: Call(1): Attempt to reach <sip:100@87.106.97.214:5060> failed. Reason: Not Registered
20:09:16.874 [CM503017]: Call(1): Target is not registered: Ext:Ext.100
20:09:16.874 [CM503010]: Making route(s) to <sip:100@87.106.97.214:5060>
20:09:16.874 [CM505003]: Provider:[keyyo OUT ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Keyyo B2BUA] PBX contact: [sip:33811037759@sip.hugoprod.com:5060]
20:09:16.874 [CM503001]: Call(1): Incoming call from 33629736460@(Ln.10000@keyyo OUT ) to <sip:100@87.106.97.214:5060>
20:09:16.468 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
19:32:51.996 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@81.20.214.231:10435/102,sip:102@81.20.214.231:10641/102]
19:25:09.722 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@81.20.214.231:10435/102]
19:52:24.712 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@81.20.220.254:11124/102,sip:102@81.20.220.254:11125/102]
19:22:40.395 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:102@81.20.220.254:11124/102]
19:19:15.771 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=300321e774fe9d3e/IVRForward]
19:19:15.771 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=81c09a4cd2d43446/EndCall]
19:19:15.646 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=cc9dea556eb9cd44/999]
19:19:02.178 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=da9a0475da84de2d/*1]
19:19:02.178 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=1169481b283c2116/*0]
19:19:00.412 [CM504004]: Registration succeeded for: 10000@keyyo OUT
19:19:00.412 [CM504004]: Registration succeeded for: 10001@hugo prod 1
19:19:00.350 [CM504003]: Sent registration request for 10000@keyyo OUT
19:19:00.350 [CM504003]: Sent registration request for 10001@hugo prod 1
19:19:00.240 IP(s) added:[87.106.97.214]
19:18:57.256 *** Connected to S15352340:5482/CallManager at 127.0.0.1:5482 ***
19:18:57.256 [EC200002]: Media server is connected: application:S15352340:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:1040
19:18:55.537 [EC200005]: Parking Orbit server is connected: application:S15352340:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:1038
19:18:55.412 [EC200004]: IVR server is connected: application:S15352340:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:1037
19:18:54.131 [EC200006]: Conference server is connected: application:S15352340:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:1035
19:18:52.928 [CM504008]: Fax Service: registered as sip:888@87.106.97.214:5060 with contact sip:888@87.106.97.214:5100;user=phone
19:18:52.631 [CM504004]: Registration succeeded for: 10000@keyyo OUT
19:18:52.615 [CM504004]: Registration succeeded for: 10001@hugo prod 1
19:18:52.381 [CM504003]: Sent registration request for 10001@hugo prod 1
19:18:52.381 [CM504003]: Sent registration request for 10000@keyyo OUT
19:18:51.084 [CM506005]: Public IP=sip.hugoprod.com is used for WAN communications through local interface with IP=87.106.97.214
19:18:50.240 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
19:18:50.240 [CM501006]: Default Local IP address: [87.106.97.214]
19:18:50.209 [CM501002]: Version: 8.0.9481.0
19:18:50.209 [CM501001]: Start 3CX PhoneSystem Call Manager
19:18:50.193 [CM501007]: *** Started Calls Controller thread ***
19:18:50.006 [EC200001]: Configuration server is connected: application:S15352340:5485/DBProvider local:127.0.0.1:1033 remote:127.0.0.1:5485
19:18:49.818 [CM501010]: License Info: Load Failed

[hugoprod49]

je vois que personne a une réponse à mon soucis...

[cdumaine]

au vu du log le 100 n'est pas enregistré ! ?

[hugoprod49]

comment cela est possible hors que l'extension est vert.

comment faire ?§

[hugoprod49]

et la nouveau test pareille:

11:04:01.394 [CM503008]: Call(1): Call is terminated
11:03:56.582 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):87.106.97.214:9000(9001)
11:03:56.582 [MS210001] C:1.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
11:03:56.566 Remote SDP is set for legC:1.3
11:03:56.457 [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
11:03:56.441 [MS210000] C:1.1:Offer received. RTP connection: 83.136.161.71:50264(50265)
11:03:56.441 Remote SDP is set for legC:1.1
11:03:56.301 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):87.106.97.214:9000(9001)
11:03:56.301 [MS210001] C:1.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
11:03:56.301 Remote SDP is set for legC:1.3
11:03:56.082 [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
11:03:56.082 [MS210000] C:1.1:Offer received. RTP connection: 83.136.161.71:50264(50265)
11:03:56.082 Remote SDP is set for legC:1.1
11:03:56.066 Session 35 of leg C:1.1 is confirmed
11:03:55.926 [CM503007]: Call(1): Device joined: sip:EndCall@127.0.0.1:40600;rinstance=aeed5175fd54a62f
11:03:55.926 [CM503007]: Call(1): Device joined: sip:33285455001@prx1.sip.phonesystems.net:5060
11:03:55.926 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):87.106.97.214:9000(9001)
11:03:55.926 [MS210001] C:1.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
11:03:55.926 Remote SDP is set for legC:1.3
11:03:55.926 [CM503002]: Call(1): Alerting sip:EndCall@127.0.0.1:40600;rinstance=aeed5175fd54a62f
11:03:55.738 [CM503025]: Call(1): Calling Unknown:Ext.EndCall@[Dev:sip:EndCall@127.0.0.1:40600;rinstance=aeed5175fd54a62f]
11:03:55.738 [MS210002] C:1.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7000(7001)
11:03:55.722 [CM503016]: Call(1): Attempt to reach <sip:100@87.106.97.214:5060> failed. Reason: No Answer
11:03:55.722 [CM503003]: Call(1): Call to sip:100@sip.hugoprod.com has failed; Cause: 408 Request Timeout; internal
11:03:23.551 [CM503025]: Call(1): Calling Ext:Ext.100@[Dev:sip:100@192.168.1.22:5060;transport=udp]
11:03:23.551 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 87.106.97.214:9002(9003)
11:03:23.348 [CM503004]: Call(1): Route 1: Ext:Ext.100@[Dev:sip:100@192.168.1.22:5060;transport=udp]
11:03:23.348 [CM503010]: Making route(s) to <sip:100@87.106.97.214:5060>
11:03:23.348 [MS210000] C:1.1:Offer received. RTP connection: 83.136.161.71:50264(50265)
11:03:23.348 Remote SDP is set for legC:1.1
11:03:23.348 [CM505003]: Provider:[keyyo IN 1 HUGO PROD ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Keyyo B2BUA] PBX contact: [sip:33285455001@sip.hugoprod.com:5060]
11:03:23.348 [CM503001]: Call(1): Incoming call from 33285455001@(Ln.10000@keyyo IN 1 HUGO PROD ) to <sip:100@87.106.97.214:5060>
11:03:22.660 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
11:03:22.660 Looking for inbound target: called=33811037759; caller=33285455001
11:03:22.645 [CM500002]: Info on incoming INVITE:

[hugoprod49]

une autre extension avec n95.

08:45:42.551 [CM503008]: Call(74): Call is terminated
08:45:42.473 [MS210003] C:74.1:Answer provided. Connection(transcoding mode[unsecure]):87.106.97.214:9004(9005)
08:45:42.473 [MS210000] C:74.1:Offer received. RTP connection: 83.136.162.76:55146(55147)
08:45:42.473 Remote SDP is set for legC:74.1
08:45:40.363 [CM503003]: Call(74): Call to sip:102@87.106.97.214:5060 has failed; Cause: 487 Request Terminated; from IP:127.0.0.1:5080
08:45:39.879 [CM503025]: Call(74): Calling Ext:Ext.101@[Dev:sip:101@192.168.1.23:5060]
08:45:39.832 [CM503005]: Call(74): Forwarding: Ext:Ext.101@[Dev:sip:101@192.168.1.23:5060]
08:45:20.316 [CM505001]: Ext.102: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9878.0] PBX contact: [sip:102@127.0.0.1:5060]

au secours, je suis désespéré....

[hugoprod49]

un technicien m'a parlé d'une option à désactivée sur les modems option sip alg.
Connaissez-vous cette fonction?
le technicien m'a dit que cette option rendait la connexion très instable?
Est-ce que le problème du 3cx peut venir de ce souci ?
de plus quand j'utilise le logiciel de téléphone de 3cx, je n'ai aucun souci, tout fonctionne correctement.
Mais quand j'utilise un téléphone sip, ou un boîtier pap2t, rien ne fonctionne, le téléphone ne sonne pas, mais pourtant sur le logiciel 3cx la ligne apparaît disponible en code de couleur vert.

Merci de votre aide que je suis totalement désespéré, le logiciel a dû marcher une seule fois, comment faire, n'hésitez pas à me contacter.
Cordialement
Hugo

[bluetel2]

pap2t ? mettez un port différent que le 5060 -> 5061

[sbsconseil]

Bonjour,

ALG sur votre routeur permet l'optimisation de la communication SIp qui ne fonctionne pas avec Keyyo
ci-dessous liens Keyyo.

http://www.keyyo.fr/fr/support/expert.php

Avez vous vérifier votre régle de sortie ?

[wzaatar]

Bonsoir,

Quelques petits conseils:

1. Ca sent le probleme de pare-feu. Est-ce que vous etes en train de suivre les instructions suivantes:
Pour une ATA interne (Dans votre propre reseau), specifiez l'adresse IP interne du 3cx et desactivez la fonction STUN. Pour une ATA externe, specifiez l'adresse IP externe et activez la fonction STUN.
3. Je vois une configuration un peu 'brouillon' et l'utilisation des loopback (127.0.0.1).
4. Je vous conseille d'effacer les numeros de telephone et autres adresses IP reelles, juste au cas ou.

Est-ce que vous pouvez coller un schema qui decrit votre installation, juste qu'on puisse voir un peu clair et vous aider?

Ne vous decouragez surtout pas.

A+

[hugoprod49]

le schema du 3cx


Sur un serveur distant 1&1:
3cx.

Mon domicile.

Le téléphone gxp 2000, pap2t...