[maxita]

Hello, i have a problem with a particular Voip provider named Noverca. For identify his customers it use the username and username_phone1 string instead the voip number for the identification port. This is the working configuration with the 3cx soft phone:



In the 3cx pbx i have to config this provider, but when i enter in the config as "external numer" and "identification port" form i can't insert virgho_phone1 because just numbers are allowed for the system. So i get an error and i can't set up it correctly. I have try to find some config file where edit the number but nothing. I think this is just the problem of the missing authentication.



Comparing the 2 config there is some way for fix this problem?

Thanks and regards

Code: Select all

10:48:36.085  [CM504007]: Next attempt to register 10001@Noverca is scheduled in 5 minute
10:48:36.070  [CM504005]: Registration failed for: 10001@Noverca; Cause: 410 Gone; from IP:194.152.48.25:443
10:48:35.992  [CM504004]: Registration succeeded for: 10000@Voipcheap
10:48:35.898  [CM504003]: Sent registration request for 10001@Noverca
10:48:35.898  [CM306003]: SIP IP:port mapping (85.18.47.247:5124) resolved by STUN server 75.101.138.128:3478 differs from the one (85.18.47.247:28471 resolved by STUN server 178.238.134.190
10:48:35.898  [CM306003]: SIP IP:port mapping (85.18.47.247:22747) resolved by STUN server 96.9.132.83:3478 differs from the one (85.18.47.247:28471 resolved by STUN server 178.238.134.190
10:48:35.867  [CM504003]: Sent registration request for 10000@Voipcheap
10:48:35.851  [CM306003]: SIP IP:port mapping (85.18.47.247:22747) resolved by STUN server 96.9.132.83:3478 differs from the one (85.18.47.247:5124 resolved by STUN server 75.101.138.128
10:48:35.742  [CM506003]: Resolved SIP external IP:port has changed to (85.18.47.247:22747) on Transport 192.168.1.7:5060
10:48:35.632  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.7:5060
10:45:21.867  [CM504007]: Next attempt to register 10001@Noverca is scheduled in 5 minute
10:45:21.851  [CM504005]: Registration failed for: 10001@Noverca; Cause: 410 Gone; from IP:194.152.48.25:443
10:45:21.554  [CM504003]: Sent registration request for 10001@Noverca
10:40:21.554  [CM504007]: Next attempt to register 10001@Noverca is scheduled in 5 minute
10:40:21.554  [CM504005]: Registration failed for: 10001@Noverca; Cause: 410 Gone; from IP:194.152.48.25:443


[leejor]

Due to the lack of "activity" with regards to this sort of problem, I have to assume that the vast majority of VoIP providers only use a numeric value as the customers number. If none of the 3CX trunks templates allow a non-numeric entry in that field then...you could try asking your provider to supply you with a numeric user name, or failing that, submit a suggestion to the feature request site http://3cx.ideascale.com/.

Perhaps a trunk template for Noverca.com, allowing alpha characters to be used, could be included in a future 3CX release.

[maxita]

Thanks, i have asked to noverca to disable the fuction of multi access and using just the phone number/ user id for the authentication and now it work!

Thanks again!

[abc123]

Just FYI

I think you could have got around it in future. You could set up the number in the voip provider settings as you show in the diagram and then go to the outbound tab on the provider and change the value to the fixed value for that field (sorry i am not at a 3cx console at the moment to be able to tell you which sip field to change).