Recepcionista Digital: Si llamo desde la PSTN (con un telefono fijo o movil) me atiende el IVR, pero cuando selecciono la opcion deseada me sale un mensaje en ingles (que no logro entender) y se corta la llamada, estoy mirando los logs y no veo a causa de que es dicho problema, la extension a la cual quiero que me desvie está activa, ya que si quiero hablar desde un softphone a otro softphone mediante extensiones del gateway 3CX me funciona correctamente, pero no logro que me realize la transferencia de llamada.
Les copio parte del logs
15:11:56.467 [CM503008]: Call(52): Call is terminated
15:11:40.545 [MS211000] C:52.1: 190.183.220.66:1026 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
15:11:32.186 [CM503007]: Call(52): Device joined: sip:800@127.0.0.1:40600;rinstance=c444516549389d92
15:11:32.170 [CM503007]: Call(52): Device joined: sip:53654444@sip.todocomunicacionsa.com.ar:5060
15:11:32.170 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:800@127.0.0.1:5060]
15:11:32.170 [CM503002]: Call(52): Alerting sip:800@127.0.0.1:40600;rinstance=c444516549389d92
15:11:32.014 [CM503025]: Call(52): Calling Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=c444516549389d92]
15:11:31.983 [CM503004]: Call(52): Route 1: Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=c444516549389d92]
15:11:31.983 [CM503010]: Making route(s) to <sip:800@10.2.0.7:5060>
15:11:31.983 [CM505003]: Provider:[TodoCOM] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Microtrol mgcSip version 1.6.2] PBX contact: [sip:53654444@200.63.163.224:5060]
15:11:31.983 [CM503001]: Call(52): Incoming call from 54-11-56072536@(Ln.10000@TodoCOM) to <sip:800@10.2.0.7:5060>
15:11:31.686 [CM503012]: Inbound office hours rule (Entrante) for 10000 forwards to DN:800
Por otro lado, tengo otro problema en la configuracion, al intentar cursar o recibir llamadas por medio de mi CPG Linksys PAP2
Si realizo una llamada desde un softphone hacia mi linksys (interno 103) me sale en el visor de mi softphone (x-lite) el siguiente mensaje de error: Call failed: Media negotiation failed
Les copio el log de dicho problema:
15:26:03.155 [CM503008]: Call(55): Call is terminated
15:26:02.858 [CM503007]: Call(55): Device joined: sip:103@10.2.0.108:5061
15:26:02.858 [CM503007]: Call(55): Device joined: sip:100@10.2.0.18:18178
15:26:02.842 [CM505001]: Ext.103: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/PAP2-3.1.8(LS)] PBX contact: [sip:103@10.2.0.7:5060]
15:26:02.842 [CM503002]: Call(55): Alerting sip:103@10.2.0.108:5061
15:26:02.592 [CM503025]: Call(55): Calling Ext:Ext.103@[Dev:sip:103@10.2.0.108:5061]
15:26:02.561 [CM503004]: Call(55): Route 1: Ext:Ext.103@[Dev:sip:103@10.2.0.108:5061]
15:26:02.561 [CM503010]: Making route(s) to "103"<sip:103@10.2.0.7>
15:26:02.545 [CM505001]: Ext.100: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1004p stamp 31962] PBX contact: [sip:100@10.2.0.7:5060]
15:26:02.545 [CM503001]: Call(55): Incoming call from Ext.100 to "103"<sip:103@10.2.0.7>
Saludos y espero que me puedan orientar.
Manu
