Tout dabord merci pour ce fabuleux logiciel complet et performant, c'est une vrai révolution.
A présent, voila le problème que je rencontre :
J'ai acheté la passerelle VoIP GrandStream GXW-4024 V0.2C qui comporte 24 ports. J'y ai connecté dessus 19 lignes RTC dont 2 étant des lignes entrantes/sortantes de France Telecom, les 17 lignes restantes sont internes.
J'ai suivi à la lettre le manuel de configuration disponible ici : http://www.3cx.com/voip-gateways/Grands ... W4024.html
My Software Version : Program-- 1.0.1.41 Bootloader-- 1.0.0.9 Core-- 1.0.0.37 Base-- 1.0.0.87
La version traitée par le manuel est sensiblement identique niveau interface par rapport à la mienne, seul l'écran Advenced Settings n'a rien à voir, je ne peux pas configurer de mode Bridge par exemple.
Malgré cela, j'ai réussi à configurer à priori correctement la passerelle puisque, après avoir créé, comme demandé, mes extensions dans le logiciel 3CX, puis configuré celles-ci dans la passerelle, elles arrivent à s'enregistrer et fonctionne parfaitement pour les appels en interne.
- Liste des extensions créées
- extensions.jpg (133.49 KiB) Viewed 933 times
- Page d'informations de la passerelle
- grandstream.jpg (103.47 KiB) Viewed 932 times
A présent je souhaite pouvoir configurer mes extensions 63 et 64 qui correspondent à mes 2 lignes France Telecom. J'ai donc tenté de créer des règles entrantes mais on me demande d'ajouter une passerelle.
Je me rend donc dans la section Périphériques RTC et je fais "ajouter une passerelle".
J'entre le nom "GrandStream", je sélectionne la marque GrandStream et le modèle GXW-4024.
- Etape 1 de l'ajout d'une passerelle
- ajout_passerelle_etape1.jpg (94.99 KiB) Viewed 933 times
Ensuite j'entre l'adresse MAC de l'appareil : 00:0B:82:22:70:8C
- Etape 2 de l'ajout d'une passerelle
- ajout_passerelle_etape2.jpg (82.14 KiB) Viewed 933 times
Enfin je saisi l'ip de la passerelle : 192.168.0.100
- Etape 3 de l'ajout d'une passerelle
- ajout_passerelle_etape3.jpg (90.93 KiB) Viewed 933 times
Puis j'obtient l'écran suivant :
- Etape 4 de l'ajout d'une passerelle
- ajout_passerelle_etape4.jpg (141.86 KiB) Viewed 932 times
Tout est configuré automatiquement, je n'ai rien touché, je fais donc suivant et obtient :
- Etape 5 de l'ajout d'une passerelle
- ajout_passerelle_etape5.jpg (100.63 KiB) Viewed 932 times
A priori tout s'est bien passé, malheureusement lorsque je réaffiche la liste des Périphériques RTC celle-ci est vide...
- Liste des phériphériques RTC après ajout de la passerelle GrandStream
- peripheriques_rtc.jpg (84.08 KiB) Viewed 931 times
Je ne peux donc pas créer de règle entrante pour configurer mes lignes France Telecom...
J'ai vérifié dans la section Mise à jour du système 3CX que le modèle de configuration soit bien à jour, j'ai tenté une réinstallation du logiciel 3CX, j'ai cherché sur forum et vos manuels des solutions, rien à faire, je ne parviens pas à ajouter cette passerelle GrandStream GXW-4024 que j'ai acheté spécialement car elle était soit disant compatible avec votre système... (600€ tout de même).
Voila, en espérant que vous allez pouvoir m'aider et trouver une solution rapidement, car si jamais ça ne marche pas je prèfère retourner la passerelle sous les 7 jours laissé par la loi française plutôt que de garder un appareil aussi cher qui ne me sert pas.
Merci d'avance.
P.S: comme il est demandé sur l'annonce du forum, je joinds ci-après les logs de 3CX :
- Code: Select all
11:19:11.627 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
10:59:10.813 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
10:39:10.162 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
10:19:09.345 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
09:59:08.669 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
09:45:10.059 [CM504001]: Ext.64: new contact is registered. Contact(s): [sip:64@192.168.0.100:5106/64]
09:45:08.608 [CM504001]: Ext.63: new contact is registered. Contact(s): [sip:63@192.168.0.100:5104/63]
09:45:07.158 [CM504001]: Ext.62: new contact is registered. Contact(s): [sip:62@192.168.0.100:5102/62]
09:45:05.707 [CM504001]: Ext.61: new contact is registered. Contact(s): [sip:61@192.168.0.100:5100/61]
09:45:04.258 [CM504001]: Ext.60: new contact is registered. Contact(s): [sip:60@192.168.0.100:5098/60]
09:45:02.807 [CM504001]: Ext.59: new contact is registered. Contact(s): [sip:59@192.168.0.100:5096/59]
09:45:01.359 [CM504001]: Ext.58: new contact is registered. Contact(s): [sip:58@192.168.0.100:5094/58]
09:44:59.909 [CM504001]: Ext.57: new contact is registered. Contact(s): [sip:57@192.168.0.100:5092/57]
09:44:58.461 [CM504001]: Ext.56: new contact is registered. Contact(s): [sip:56@192.168.0.100:5090/56]
09:44:57.009 [CM504001]: Ext.55: new contact is registered. Contact(s): [sip:55@192.168.0.100:5088/55]
09:44:55.559 [CM504001]: Ext.54: new contact is registered. Contact(s): [sip:54@192.168.0.100:5086/54]
09:44:54.109 [CM504001]: Ext.53: new contact is registered. Contact(s): [sip:53@192.168.0.100:5084/53]
09:44:52.660 [CM504001]: Ext.52: new contact is registered. Contact(s): [sip:52@192.168.0.100:5082/52]
09:44:51.208 [CM504001]: Ext.51: new contact is registered. Contact(s): [sip:51@192.168.0.100:5080/51]
09:44:49.757 [CM504001]: Ext.50: new contact is registered. Contact(s): [sip:50@192.168.0.100:5078/50]
09:44:48.309 [CM504001]: Ext.49: new contact is registered. Contact(s): [sip:49@192.168.0.100:5076/49]
09:44:46.861 [CM504001]: Ext.48: new contact is registered. Contact(s): [sip:48@192.168.0.100:5074/48]
09:44:45.407 [CM504001]: Ext.47: new contact is registered. Contact(s): [sip:47@192.168.0.100:5072/47]
09:44:43.962 [CM504001]: Ext.46: new contact is registered. Contact(s): [sip:46@192.168.0.100:5070/46]
09:44:42.577 [CM504001]: Ext.45: new contact is registered. Contact(s): [sip:45@192.168.0.100:5068/45]
09:44:41.129 [CM504001]: Ext.44: new contact is registered. Contact(s): [sip:44@192.168.0.100:5066/44]
09:44:39.679 [CM504001]: Ext.43: new contact is registered. Contact(s): [sip:43@192.168.0.100:5064/43]
09:44:38.229 [CM504001]: Ext.42: new contact is registered. Contact(s): [sip:42@192.168.0.100:5062/42]
09:44:36.779 [CM504001]: Ext.41: new contact is registered. Contact(s): [sip:41@192.168.0.100:5060/41]
09:39:07.989 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
09:20:43.725 [CM503008]: Call(7): Call is terminated
09:20:43.707 [CM503020]: Normal call termination. Reason: Not available
09:20:43.707 [CM503016]: Call(7): Attempt to reach <sip:0820902500@192.168.0.5> failed. Reason: Not Registered
09:20:43.706 [CM503016]: Call(7): Attempt to reach <sip:0820902500@192.168.0.5> failed. Reason: Not Registered
09:20:43.706 [CM503017]: Call(7): Target is not registered: Out.0820902500{rule=Règle pour GrandStream}
09:20:43.696 [CM503010]: Making route(s) to <sip:0820902500@192.168.0.5>
09:20:43.692 [CM505001]: Ext.42: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:42@192.168.0.5:5060]
09:20:43.680 [CM503001]: Call(7): Incoming call from Ext.42 to <sip:0820902500@192.168.0.5>
09:19:07.315 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
08:59:06.435 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
08:39:05.622 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
08:19:05.220 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
07:59:04.326 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
07:39:03.471 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
07:19:02.716 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
06:59:02.040 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
06:39:01.272 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
06:19:00.583 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
05:59:00.115 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
05:38:59.648 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
05:18:58.857 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
04:58:58.047 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
04:38:57.369 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
04:18:56.579 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
03:58:55.733 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
03:38:54.980 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
03:18:54.178 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
02:58:53.493 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
02:38:52.837 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
02:18:52.132 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
01:58:51.751 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
01:38:50.928 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
01:18:50.077 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
00:58:49.397 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
00:38:49.053 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
00:18:48.225 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
23:58:47.397 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
23:38:47.178 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
23:18:46.834 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
22:58:46.443 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
22:38:45.974 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
22:18:44.382 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
21:58:44.194 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
21:38:43.974 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
21:18:43.084 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
20:58:42.335 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
20:38:41.990 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
20:18:41.802 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.0.5:5060
20:17:11.043 [CM503008]: Call(6): Call is terminated
20:16:36.099 [CM503007]: Call(6): Device joined: sip:41@192.168.0.100:5060
20:16:36.084 [CM503007]: Call(6): Device joined: sip:42@192.168.0.100:5062
20:16:19.548 [CM505001]: Ext.41: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:41@192.168.0.5:5060]
20:16:19.548 [CM503002]: Call(6): Alerting sip:41@192.168.0.100:5060
20:16:19.470 [CM503025]: Call(6): Calling Ext:Ext.41@[Dev:sip:41@192.168.0.100:5060]
20:16:19.423 [CM503004]: Call(6): Route 1: Ext:Ext.41@[Dev:sip:41@192.168.0.100:5060]
20:16:19.423 [CM503010]: Making route(s) to <sip:41@192.168.0.5>
20:16:19.407 [CM505001]: Ext.42: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:42@192.168.0.5:5060]
20:16:19.407 [CM503001]: Call(6): Incoming call from Ext.42 to <sip:41@192.168.0.5>
20:08:22.790 [CM503008]: Call(5): Call is terminated
20:08:12.707 [CM505001]: Ext.57: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:57@192.168.0.5:5060]
20:08:12.706 [CM503002]: Call(5): Alerting sip:57@192.168.0.100:5092
20:08:12.626 [CM503025]: Call(5): Calling Ext:Ext.57@[Dev:sip:57@192.168.0.100:5092]
20:08:12.585 [CM503004]: Call(5): Route 1: Ext:Ext.57@[Dev:sip:57@192.168.0.100:5092]
20:08:12.584 [CM503010]: Making route(s) to <sip:57@192.168.0.5>
20:08:12.577 [CM505001]: Ext.42: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:42@192.168.0.5:5060]
20:08:12.571 [CM503001]: Call(5): Incoming call from Ext.42 to <sip:57@192.168.0.5>
20:07:59.613 [CM503008]: Call(4): Call is terminated
20:07:49.487 [CM505001]: Ext.46: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW-4024 V0.2C 1.0.1.41] PBX contact: [sip:46@192.168.0.5:5060]
20:07:49.487 [CM503002]: Call(4): Alerting sip:46@192.168.0.100:5070