[thierryp971]

Bonjour, avez vous rencontré ce probleme:
J'ai paramétré un groupe d'appel " Collaborateurs" afin de router les appels entrants sur celui-ci.
Dans la case :
GENERAL
-> Extention =801
-> Nom = Collaborateurs
-> Strategie de sonnerie = Tous ensemble
-> Durée de la sonnerie en seconde = 60

MEMBRES DU GROUPE D'APPEL

J'ai selectionné toutes les extentions qui doivent sonner

DESTINATION SI NON REPONSE

j'ai activé le bouton : Connection au repondeur numérique.

Le probleme est le suivant;
3CX fais bien sonner les postes collaborateurs mais n'attend pas que les 60 secondes se soient écoulées pour activer mon repondeur mais, me demande de composer le numéro du poste apres de composer le code pin!!!!!
Comment faire pour qu'il bascule direction sur la procédure demandée?

Je possede la version free.

Sinon comment reduire le nombre de sonnerie avant que 3CX decroche?

Merci à tous

[bluetel2]

Bonjour Thierry,

pouvez vous nous envoyez un log lors de ce passage d'appel svp.

merci d'avance

[thierryp971]

bonjour, ci-joint le log

08:49:18.093 [CM503007]: Call(15): Device joined: sip:802@127.0.0.1:40600;rinstance=c11418b0328429de
08:49:18.093 [CM503007]: Call(15): Device joined: sip:10000@192.168.1.20:5061
08:49:18.078 [CM505001]: Ext.802: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:802@127.0.0.1:5060]
08:49:18.078 [CM503002]: Call(15): Alerting sip:802@127.0.0.1:40600;rinstance=c11418b0328429de
08:49:17.937 [CM503025]: Call(15): Calling Ext:Ext.802@[Dev:sip:802@127.0.0.1:40600;rinstance=c11418b0328429de]
08:49:17.890 [CM503004]: Call(15): Route 1: Ext:Ext.802@[Dev:sip:802@127.0.0.1:40600;rinstance=c11418b0328429de]
08:49:17.890 [CM503010]: Making route(s) to <sip:802@192.168.1.7:5060>
08:49:17.890 [CM505002]: Gateway:[10000] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-3.3.6(GW)] PBX contact: [sip:10000@192.168.1.7:5060]
08:49:17.875 [CM503001]: Call(15): Incoming call from 0590******0@(Ln.10000@10000) to <sip:802@192.168.1.7:5060>
08:49:17.875 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:802
08:49:08.156 Active calls counted toward license limit: []

Cordialement

[thierryp971]

ci-joint le log complet pour le bug.

09:59:28.328 Active calls counted toward license limit: []
09:59:22.640 [CM503008]: Call(19): Call is terminated
09:59:01.953 [CM503007]: Call(19): Device joined: sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f
09:59:01.953 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]
09:59:01.953 [CM503002]: Call(19): Alerting sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f
09:59:01.750 [CM503003]: Call(19): Call to sip:103@192.168.1.7 has failed; Cause: 302 Moved Temporarily; from IP:192.168.1.29:5060
09:59:01.750 [CM503025]: Call(19): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f]
09:59:01.750 [CM503004]: Call(19): Route Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f]:
09:59:01.750 [CM503006]: Call(19): Diverted to: <sip:999@192.168.1.7:5060;user=phone>
09:59:01.750 [CM503003]: Call(19): Call to sip:101@192.168.1.7 has failed; Cause: 302 Moved Temporarily; from IP:192.168.1.25:5060
09:59:01.734 [CM503004]: Call(19): Route Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f]:
09:59:01.734 [CM503006]: Call(19): Diverted to: <sip:999@192.168.1.7:5060;user=phone>
09:59:01.734 [CM503003]: Call(19): Call to sip:102@192.168.1.7 has failed; Cause: 302 Moved Temporarily; from IP:192.168.1.26:5060
09:59:01.734 [CM503004]: Call(19): Route Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=5372a3226746f44f]:
09:59:01.734 [CM503006]: Call(19): Diverted to: <sip:999@192.168.1.7:5060;user=phone>
09:58:56.328 Active calls counted toward license limit: [19]
09:58:41.718 [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7912/8.0.0-060111A] PBX contact: [sip:103@192.168.1.7:5060]
09:58:41.718 [CM503002]: Call(19): Alerting sip:103@192.168.1.29:5060;user=phone;transport=udp
09:58:41.703 [CM505001]: Ext.102: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7912/8.0.0-060111A] PBX contact: [sip:102@192.168.1.7:5060]
09:58:41.703 [CM503002]: Call(19): Alerting sip:102@192.168.1.26:5060;user=phone;transport=udp
09:58:41.687 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7912/8.0.0-060111A] PBX contact: [sip:101@192.168.1.7:5060]
09:58:41.687 [CM503002]: Call(19): Alerting sip:101@192.168.1.25:5060;user=phone;transport=udp
09:58:41.609 [CM503025]: Call(19): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:103@192.168.1.29:5060;user=phone;transport=udp]
09:58:41.609 [CM503025]: Call(19): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:102@192.168.1.26:5060;user=phone;transport=udp]
09:58:41.609 [CM503025]: Call(19): Calling RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:101@192.168.1.25:5060;user=phone;transport=udp]
09:58:41.562 [CM503004]: Call(19): Route 1: RingAll801:101Ext.101102Ext.102103Ext.103@[Dev:sip:101@192.168.1.25:5060;user=phone;transport=udp,Dev:sip:102@192.168.1.26:5060;user=phone;transport=udp,Dev:sip:103@192.168.1.29:5060;user=phone;transport=udp]
09:58:41.546 [CM503010]: Making route(s) to <sip:801@127.0.0.1:5060>
09:58:24.328 Active calls counted toward license limit: [19]
09:58:18.625 [CM503007]: Call(19): Device joined: sip:802@127.0.0.1:40600;rinstance=c11418b0328429de
09:58:18.625 [CM503007]: Call(19): Device joined: sip:10000@192.168.1.20:5061
09:58:18.609 [CM505001]: Ext.802: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:802@127.0.0.1:5060]
09:58:18.609 [CM503002]: Call(19): Alerting sip:802@127.0.0.1:40600;rinstance=c11418b0328429de
09:58:18.468 [CM503025]: Call(19): Calling Ext:Ext.802@[Dev:sip:802@127.0.0.1:40600;rinstance=c11418b0328429de]
09:58:18.421 [CM503004]: Call(19): Route 1: Ext:Ext.802@[Dev:sip:802@127.0.0.1:40600;rinstance=c11418b0328429de]
09:58:18.421 [CM503010]: Making route(s) to <sip:802@192.168.1.7:5060>
09:58:18.421 [CM505002]: Gateway:[10000] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-3.3.6(GW)] PBX contact: [sip:10000@192.168.1.7:5060]
09:58:18.406 [CM503001]: Call(19): Incoming call from 059*******0@(Ln.10000@10000) to <sip:802@192.168.1.7:5060>
09:58:18.406 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:802

[bluetel2]

bonjour,

avez vous des règles de transferts sur vos extensions ? 101 102 ou 103 ?

[thierryp971]

Bonjour, oui j'ai bien créer les règles!

Cordialement

[bluetel2]

bonjour,

il vous serait possible de supprimer toutes les règles de transferts des extensions, et de faire de nouveau un test, car j'ai l'impression qu'il y a un conflit à ce niveau la.

cdt