[GWN]

Hello,

We've had a request for a "random call group". The customer would like the phones to ring randomly for their "reception" calls, before being sent out to an external number after a set time.

The call group will only either ring in order or ring all. The only 2 alternatives we've come up with are:

A nested call group: 2 or 3 phone ring before going to another group and so on and then finally the external number. It's not really random but better than nothing.

A call queue: We can create a call queue that uses the random start hunt. Unfortunately they already have a call queue and sometimes would like to be signed into one or the other. As far as I can tell you can only sign into all or none. Perhaps make a toggle in the queues section of the 3CX assistant that allows you to sign in and out of specific call queues independently?

If anyone can think of a better work around please let me know.

[abc123]

We did something similar in a very ungainly fashion but it worked.

We created a queue with random hunt.

We created dummy extensions and had each one forward to a real extension (eg 100 to 200, 101 to 201 etc)

We kept those dummy extensions logged into the queue (so didnt affect the other queues).

Then we pointed the incoming call to this queue of dummy extensions which rang the real phones one at a time.

The downside is you are using 2 concurrent 3cx calls but only when it answers as you are not doing a ring all scenario - so you are in effect using 1 more concurrent call than normal.