[maud]

Bonjour,

J'ai configuré mes téléphones Thomson TB30, ils sont détecté car dans extension ils sont passé en enregistrer.

Mais impossible de passer un appel entre ces deux téléphones, il me met sur les téléphones numéros erroné avez-vous une solution pour ce problème.

Cordialement,

Maud

[cdumaine]

Bonjour,

On a les log de ces appels ?

cdt

[maud]

Il ne se passe rien dans les logs pour ces appels

09:06:43.453 Currently active calls [none]
09:06:11.453 Currently active calls [none]
09:06:07.093 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@10.1.24.89:5061;transport=udp;user=phone/101]
09:05:51.703 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@10.1.24.88:5061;transport=udp;user=phone/100]
09:05:39.453 Currently active calls [none]
09:05:07.453 Currently active calls [none]
09:04:35.453 Currently active calls [none]
09:04:15.609 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=12373348abf96bc1/IVRForward]
09:04:15.531 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=f0cc0015f32a063d/EndCall]
09:04:15.515 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=28555015023e4879/999]
09:04:13.640 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=eaa73d9c07d2545c/*1]
09:04:13.625 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=fed4fd23195ab865/*0]
09:04:13.609 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000;rinstance=fa80f4a0312e492a/*777]
09:04:13.468 IP(s) added:[10.1.24.80]
09:04:12.890 [CM504008]: Fax Service: registered as sip:888@10.1.24.80:5061 with contact sip:888@10.1.24.80:5100;user=phone
09:04:10.796 [CM306002]: There is no valid STUN server specified! External IP can not be resolved.
09:04:10.796 [CM306001]: Address of STUN server (stun3.3cx.com) could not be resolved!
09:04:08.531 [CM306001]: Address of STUN server (stun2.3cx.com) could not be resolved!
09:04:07.953 [EC100007]: External application is connected: application:cder-109bf53125:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:1224
09:04:06.265 [CM306001]: Address of STUN server (stun.3cx.com) could not be resolved!
09:04:05.734 [EC200002]: Media server is connected: application:cder-109bf53125:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:1221
09:04:05.484 [EC200005]: Parking Orbit server is connected: application:cder-109bf53125:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:1220
09:04:05.437 Currently active calls [none]
09:04:05.406 [EC200004]: IVR server is connected: application:cder-109bf53125:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:1219
09:04:05.140 [EC200006]: Conference server is connected: application:cder-109bf53125:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:1216
09:04:03.906 Transport [ V4 10.1.24.80:5061 UDP target domain=unspecified mFlowKey=788 ] is joined to SIP multicast group
09:04:03.437 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
09:04:03.437 [CM501006]: Default Local IP address: [10.1.24.80]
09:04:03.437 [CM501002]: Version: 9.0.15776.0
09:04:03.437 [CM501007]: *** Started Calls Controller thread ***
09:04:03.437 [CM501001]: Start 3CX PhoneSystem Call Manager
09:04:03.234 [EC200001]: Configuration server is connected: application:cder-109bf53125:5485/DBProvider local:127.0.0.1:1214 remote:127.0.0.1:5485
09:04:03.234 [CM501010]: License Info: Load Failed


Cordialement,
Maud

[etm_ltd]

Bonjour,

Pourquoi vouloir utiliser le port 5061 plutôt que le standard 5060 dans toute votre configuration?

Bref, le log est incomplet car on ne voit pas la tentative d'appel entre les 2 postes 100 et 101.

Faire un test et copier le log entre

hh.mm.sec Currently active calls [none]
.......................logs 3CX

hh.mm.sec Currently active calls [none]

Slts

[maud]

j'ai remis le port par default le 5060 .
Lorsque je fait un test je ne voit pas la tentative d'appel entre les 2 postes 100 et 101 dans les logs.
Cordialement,
Maud

[etm_ltd]

Dans les options, paramètres > général, voir pour cocher logs détaillés si pas fait.

Sinon, en MP, me laisser coordonnées pour recontact si d'accord.

[maud]

Solution trouvé, il s'agissait d'un probleme de configuration sur mes telephonne TB30.
Merci a tous pour votre aide.
Et un grand merci a etm_ltd qui a trouvé la solution
Maud