[risolto]nessuna voce anche tra interni, con hardware phone

colevr · by **colevr** » Tue Sep 27, 2011 9:57 pm

Salve a tutti!
Premetto che pubblicherò eventuali log domattina, dopo una giornata estenuante da un mio cliente.
Ho un 3cx server v10 sp3 su win7 x86. Come router un netgear associato a Switch Baseline 2226 Plus (ex 3com).
Ho configurato un account messagenet, e fin qui tutto ok. Usando 3cx softphone riesco a ricevere chiamate.

Il problema nasce quando abbiamo implementato dei Grandstream GXP-280 supportati da 3cx.

Create le estensioni, registrate e configurati i telefoni mediante provisioning, che avevano impostazioni di fabbrica e l'ultimo firmware già installato (nuovi).

Risultato il telefono squilla, ma non c'e' audio quando provo a chiamare.

Inoltre chiamando da interno ad interno, squilla ma non c'e' audio (nemmeno il tono di quando si sta chiamando).

Con softphone funziona. Fatto test firewall da consolle win, tutto ok.

Ho provato ad eliminare il netgear che ha un firewall elementare all'interno, sostituendolo con modem-router adsl senza firewall. Il baseline 2226 non l'ho toccato, senza soluzioni proverò a smanacciarci domani.

Cosa può essere? perchè non si sente audio nemmeno tra due interni che però suonano? Io le impostazioni dei suddetti telefoni le ho lasciate così com'erano, inclusi i codecs, come su consiglio della guida (c'e' scritto di non toccare le impostazioni, e se quello è il caso, resettare a impostazioni di fabbrica).

Grazie,

Anto

colevr · by **colevr** » Wed Sep 28, 2011 9:50 am

log :

10:17:40.609|.\StunClient.cpp(356)|Log2|STUN|StunClient::onInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ] 
10:35:50.605|.\CallMgr.cpp(1292)|Log2|CallManager|CallMgr::onRemoveIPs:IP(s) removed:[192.168.1.5] 
10:36:10.743|.\CallMgr.cpp(1257)|Log2|CallManager|CallMgr::onAddIPs:IP(s) added:[192.168.1.5] 
10:36:10.829|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet 
10:36:10.843|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano 
10:36:10.890|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop 
10:36:11.050|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet 
10:36:11.090|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano 
10:36:11.130|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop 
10:37:40.839|.\StunClient.cpp(356)|Log2|STUN|StunClient::onInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ] 
10:37:40.982|.\StunClient.cpp(141)|Log2|STUN|StunClient::process:[CM506003]: Resolved SIP external IP:port has changed to ([ V4 79.16.248.204:5060 UDP target domain=unspecified mFlowKey=0 ]) on Transport [ V4 192.168.1.5:5060 UDP target domain=unspecified mFlowKey=0 ] 
10:37:41.085|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet 
10:37:41.100|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano 
10:37:41.136|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop 
10:37:41.307|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet 
10:37:41.347|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano 
10:37:41.386|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop 
10:39:07.505|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:102 
10:39:07.669|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(11): Incoming call from +393939889693@(Ln.10001@Accettazione Messagenet) to <sip:102@192.168.1.5:5060> 
10:39:07.672|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [victor] PBX contact: [sip:5271945@79.16.248.204:5060] 
10:39:07.677|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:102@192.168.1.5:5060> 
10:39:07.678|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(11): Route 1: Ext:Ext.102@[Dev:sip:102@192.168.1.102:5060;transport=udp;user=phone] 
10:39:07.713|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(11): Calling Ext:Ext.102@[Dev:sip:102@192.168.1.102:5060;transport=udp;user=phone] 
10:39:07.859|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(11): Alerting sip:102@192.168.1.102:5060;transport=udp;user=phone 
10:39:07.860|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:102@192.168.1.5:5060] 
10:39:14.838|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(11): Device joined: sip:5271945@sip.messagenet.it:5061 
10:39:14.841|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(11): Device joined: sip:102@192.168.1.102:5060;transport=udp;user=phone 
10:39:17.487|.\Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.104: a contact is unregistered. Contact(s): [] 
10:39:31.868|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [11] 
10:39:38.558|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(11): Call is terminated 
10:39:47.527|.\Extension.cpp(416)|Log2||ExtnCfg::updateContact:[CM504002]: Ext.103: a contact is unregistered. Contact(s): [] 
10:40:52.376|.\CallMgr.cpp(1292)|Log2|CallManager|CallMgr::onRemoveIPs:IP(s) removed:[192.168.1.5] 
10:41:22.565|.\CallMgr.cpp(1257)|Log2|CallManager|CallMgr::onAddIPs:IP(s) added:[192.168.1.5] 
10:41:22.654|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10001@Accettazione Messagenet 
10:41:22.676|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10000@Primo Piano 
10:41:22.709|.\Registrar.cpp(773)|Log2|Registrar|ClientRegs::Register:[CM504003]: Sent registration request for 10002@Messagenet Shop 
10:41:50.263|.\Registrar.cpp(602)|Log2|Registrar|ClientRegs::onFailure:[CM504005]: Registration failed for: 10002@Messagenet Shop; Cause: 408 Request Timeout; internal 
10:41:50.735|.\Registrar.cpp(602)|Log2|Registrar|ClientRegs::onFailure:[CM504005]: Registration failed for: 10001@Accettazione Messagenet; Cause: 408 Request Timeout; internal 
10:41:50.824|.\Registrar.cpp(602)|Log2|Registrar|ClientRegs::onFailure:[CM504005]: Registration failed for: 10000@Primo Piano; Cause: 408 Request Timeout; internal 
10:42:30.694|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet 
10:42:30.736|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano 
10:42:30.777|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop 
10:42:36.169|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.104: new contact is registered. Contact(s): [sip:104@192.168.1.104:5060;transport=udp;user=phone/104] 
10:42:46.079|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.103: new contact is registered. Contact(s): [sip:103@192.168.1.103:5060;transport=udp;user=phone/103] 
10:42:59.020|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:102 
10:42:59.248|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(12): Incoming call from +393939889693@(Ln.10001@Accettazione Messagenet) to <sip:102@192.168.1.5:5060> 
10:42:59.250|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [lima] PBX contact: [sip:5271945@79.16.248.204:5060] 
10:42:59.254|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:102@192.168.1.5:5060> 
10:42:59.255|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(12): Route 1: Ext:Ext.102@[Dev:sip:102@192.168.1.102:5060;transport=udp;user=phone] 
10:42:59.279|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.102@[Dev:sip:102@192.168.1.102:5060;transport=udp;user=phone] 
10:42:59.364|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(12): Alerting sip:102@192.168.1.102:5060;transport=udp;user=phone 
10:42:59.365|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:102@192.168.1.5:5060] 
10:43:06.155|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(12): Call to sip:102@192.168.1.5:5060 has failed; Cause: 486 Busy; from IP:192.168.1.102:5060 
10:43:06.159|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(12): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:43:06.172|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:43:06.363|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(12): Alerting sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:43:06.363|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060] 
10:43:06.374|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(12): Device joined: sip:5271945@sip.messagenet.it:5061 
10:43:06.376|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(12): Device joined: sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:43:15.868|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [12] 
10:43:19.945|.\SLServer.cpp(852)|Log2|MediaServer|MediaServerReporting::DTMFhandler:[MS211000] C:12.1: 193.227.104.40:35736 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment. 
10:43:20.760|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Accettazione Messagenet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [lima] PBX contact: [sip:5271945@79.16.248.204:5060] 
10:43:20.761|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:100@127.0.0.1:5060> 
10:43:20.762|.\CallCtrl.cpp(666)|Log2||CallCtrl::onSelectRouteReq:[CM503017]: Call(12): Target is not registered: Ext.100 
10:43:20.762|.\Call.cpp(1054)|Log2||Call::RouteFailed:[CM503016]: Call(12): Attempt to reach <sip:100@127.0.0.1:5060> failed. Reason: Not Registered 
10:43:20.764|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(12): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:43:20.818|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(12): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:43:20.972|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(12): Alerting sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:43:20.973|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060] 
10:43:20.988|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(12): Device joined: sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:43:24.873|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10001@Accettazione Messagenet 
10:43:24.925|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10000@Primo Piano 
10:43:24.971|.\Registrar.cpp(575)|Log2|Registrar|ClientRegs::onSuccess:[CM504004]: Registration succeeded for: 10002@Messagenet Shop 
10:43:26.506|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(12): Call is terminated 
10:46:49.806|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(13): Incoming call from Ext.102 to <sip:103@192.168.1.5:5060;user=phone> 
10:46:49.812|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:102@192.168.1.5:5060] 
10:46:49.817|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:103@192.168.1.5:5060;user=phone> 
10:46:49.819|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(13): Route 1: Ext:Ext.103@[Dev:sip:103@192.168.1.103:5060;transport=udp;user=phone] 
10:46:49.859|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(13): Calling Ext:Ext.103@[Dev:sip:103@192.168.1.103:5060;transport=udp;user=phone] 
10:46:49.956|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(13): Alerting sip:103@192.168.1.103:5060;transport=udp;user=phone 
10:46:49.956|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP280 1.2.5.3] PBX contact: [sip:103@192.168.1.5:5060] 
10:46:59.868|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [13] 
10:47:09.895|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(13): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:47:09.952|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(13): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc] 
10:47:09.965|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(13): Call to sip:103@192.168.1.5:5060 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.103:5060 
10:47:10.065|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(13): Alerting sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:47:10.066|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060] 
10:47:10.077|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(13): Device joined: sip:102@192.168.1.102:5060;transport=udp;user=phone 
10:47:10.080|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(13): Device joined: sip:999@127.0.0.1:40600;rinstance=2551ef71f491cccc 
10:47:31.868|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [13] 
10:47:34.120|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(13): Call is terminated

colevr · by **colevr** » Wed Sep 28, 2011 12:40 pm

Allora, per chi dovesse riscontrare un problema analogo con i telefoni GrandStream:

Accertatevi che il vostro cliente ( o voi stessi) abbiate inserito lo spinotto della cornetta nella corretta sede: infatti i Grandstream ne hanno 2: uno per l'handset (cornetta), uno per l'headset (cuffia+mic), apparentemente uguali!
6 ore di sputasangue...!!!!!!

Ciao alla prox!

[risolto]nessuna voce anche tra interni, con hardware phone

[risolto]nessuna voce anche tra interni, con hardware phone

Re: nessuna voce anche tra interni, con hardware phone

Re: [risolto]nessuna voce anche tra interni, con hardware ph

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