[Miguelángel Espinoza]

Hola a todos.
Tengo problemas con mi centralita. Cuando entra una llamada al contestarla se cae. Cuando se realiza una llamada dice medio no soportado. Que hago por favor?

[hg]

Antes que nada necesitamos que nos des mas datos, como por ejemplo:
Que version estas usando?
Es free o paga?
que telefono estas utilizando?
La llamada es interna o externa?
es Atravez de un VoIP Provider o un Gateway PSTN?
Que Gateway?
Puede Adjuntarnos una copia del log de la central?

Gracias!

[Miguelángel Espinoza]

Es una gratis, quiero probarla para adquirir luego una de pago. Utilizo un proveedor SIP llamado comvoz.com.
Tengo instalado la versión 5.0 Utilizo el 3cxIPHONE. El programa recibe la llamada y cuando uno contesta la llamada se cae. De igual modo cuando quiero realizar una llamada dice medio no0 soportado. Probe el did con otro programa y funciona pero con este no.

[Miguelángel Espinoza]

DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow present
Integration with 3CX Call Assistant is OFF
Missing translated word for: mnu.file.help (Help)
Missing translated word for: cmn.none (None)
Missing translated word for: dlgconn.ck.proxy (Use Outbound Proxy server)
Missing translated word for: dlgconn.lb.proxy (Required by some VoIP Providers. Specify IP or name.)
Missing translated word for: dlgconn.ck.useprov (Perform provisioning from following URL:)
Missing translated word for: dlgconn.lb.accname (Account name:)
Missing translated word for: dlgconn.lb.callerid (Caller ID:)
Missing translated word for: dlgadv.lb.vcodecs (Video codecs)
Missing translated word for: dlgadv.lb.vformats (Video formats)
Missing translated word for: dlgprf.lb.lport (Local port:)
Missing translated word for: dlgprf.lb.rtpport (RTP ports:)
Missing translated word for: dlgprf.ck.anyloc (Any)
Missing translated word for: dlgprf.vidframe (Video)
Missing translated word for: dlgprf.viddesc (Video source:)
Missing translated word for: dlgprf.vidcfg (Configure)
Missing translated word for: dlgprf.vidallow (Allow video calls)
Missing translated word for: dlgprf.vidstartonest (Start sending video when call is established)
Missing translated word for: dlgprf.vidnosendonhid (Do not send video when phone is inactive or hidden)
Missing translated word for: dlgprf.netframe (General network settings)
Missing translated word for: dlgprf.echocancel (Echo cancellation)
Missing translated word for: dlgprf.noisered (Microphone noise reduction)
Missing translated word for: dlgacc.caption (Accounts)
Missing translated word for: dlgacc.accframe (Accounts)
Missing translated word for: dlgacc.accdesc (Manage SIP accounts)
Missing translated word for: dlgacc.btnew (New)
Missing translated word for: dlgacc.btedit (Edit)
Missing translated word for: dlgacc.btdel (Remove)
Missing translated word for: dlgacc.btskeys (Soft keys)
Missing translated word for: dlgacc.btok (OK)
Missing translated word for: dlgacc.btcancel (Cancel)
Missing translated word for: dlgacc.colactive (Active)
Missing translated word for: dlgacc.colname (Name)
Missing translated word for: dlgacc.coldomain (Domain)
Missing translated word for: dlgacc.colcallid (Caller ID)
Missing translated word for: dlgselacc.caption (Account selection)
Missing translated word for: dlgselacc.desc (Select desired account)
Missing translated word for: dlgselacc.btok (OK)
Missing translated word for: dlgselacc.btcancel (Cancel)
Missing translated word for: dlgskey.caption (Softkeys configuration)
Missing translated word for: dlgskey.btok (OK)
Missing translated word for: dlgskey.btcancel (Cancel)
Missing translated word for: dlgskey.colkey (Key)
Missing translated word for: dlgskey.coltype (Type)
Missing translated word for: dlgskey.coluserid (User ID)
Missing translated word for: dlgskey.collabel (Label)
Missing translated word for: dlgskey.colacc (Account)
Missing translated word for: dlgskey.typesdial (Speed dial)
Missing translated word for: dlgskey.typeblfxfer (BLF/XFer)
Missing translated word for: dlgskey.accany (Any)
Missing translated word for: dlgskey.accnotset (Not set)
Missing translated word for: dlgskey.lbbank (Show softkeys for:)
Missing translated word for: dlgskey.bank (Softkeys bank)
Missing translated word for: dlgskey.allskeys (All softkeys)
Missing translated word for: dlgskey.btup (Move up)
Missing translated word for: dlgskey.btdown (Move down)
Missing translated word for: dlgskey.btclear (Clear all)
Missing translated word for: dlgskey.btload (Load)
Missing translated word for: dlgskey.btsave (Save)
Missing translated word for: dlgskey.lbpresets (Softkeys presets:)
Missing translated word for: dlgskey.blffileext (3CXPhone BLF config files)
Missing translated word for: dlgskey.wrongpreset (Invalid 3CXPhone BLF configuration file!)
Missing translated word for: dlgskeycfg.caption (Softkey configuration)
Missing translated word for: dlgtrs.msg.notrslines (There are no free available lines to perform an attended transfer. Please free one line and try again.)
Missing translated word for: dlgrec.ck.recasmp3 (Record as MP3 stereo)
Missing translated word for: dlgrec.lbaccount (Account:)
Missing translated word for: dlgch.calltype (Type of calls:)
Missing translated word for: dlgch.allaccounts (All accounts)
Missing translated word for: stat.declined (Declined)
Missing translated word for: stat.provisioning (HTTP Provisioning...)
Missing translated word for: stat.sndchanged (Audio system changed)
Missing translated word for: stat.noaccounts (No active accounts configured)
Missing translated word for: stat.setaccounts (Set accounts)
Missing translated word for: vid.fullscreen (Full screen mode)
Missing translated word for: vid.nowebcam (No webcam set)
Missing translated word for: vid.mod.live (LIVE)
Missing translated word for: vid.mod.paused (PAUSED)
Missing translated word for: vid.mod.pausedrec (PAUSED-REC)
Missing translated word for: vid.mod.sending (SENDING)
Missing translated word for: vid.mod.sendingrec (SENDING-REC)
Missing translated word for: vid.mod.recording (RECORDING)
Missing translated word for: vid.mod.standby (STANDBY)
Missing translated word for: vid.mod.standbyrec (STANDBY-REC)
Missing translated word for: vid.mod.hold (ON HOLD)
Missing translated word for: vid.mod.holdrec (ON HOLD-REC)
Missing translated word for: answp.online (on line)
Missing translated word for: dlgvm.caption (Voicemail number)
Missing translated word for: dlgvm.desc (Configure the Voicemail extension number to be used by this account. This can be changed later from account's Advanced settings.)
Missing translated word for: dlgvm.btok (OK)
Missing translated word for: dlgvm.btcancel (Cancel)
Missing translated word for: dlgepn.caption (Edit phone number)
Attempting to connect ssc01.comvoz.com
Phone got as local port 61383
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK []
Sound ring device OK []
Sound speaker device OK []
Sending STUN request
Phone is now connected
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Attempting to connect ssc01.comvoz.com
Phone got as local port 61889
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK []
Sound ring device OK []
Sound speaker device OK []
Sending STUN request
Phone is now connected
Video stream will be received on 186.25.19.10:40004
Making call to 02127708170 took 421 msec, network too slow
Medio no soportado
Video stream will be received on 186.25.19.10:40010
Making call to 02127708170 took 1108 msec, network too slow
Video stream will be received on 186.25.19.10:40016
Making call to 02127708170 took 421 msec, network too slow
Medio no soportado
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Attempting to connect ssc01.comvoz.com
Phone got as local port 51666
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK []
Sound ring device OK []
Sound speaker device OK []
Sending STUN request
Phone is now connected
Phone online status is now DND
Phone online status is now Auto-Answer
Phone online status is now Auto-Voicemail
Phone online status is now Available
Video stream will be received on 186.25.19.10:40004
Making call to 4124519472 took 405 msec, network too slow
Medio no soportado
Video stream will be received on 186.25.19.10:40010
Making call to 4124519472 took 453 msec, network too slow
Medio no soportado
Video stream will be received on 186.25.19.10:40016
Video stream will be received on 186.25.19.10:40022
Video stream will be received on 186.25.19.10:40028
Video stream will be received on 186.25.19.10:40034
Making call to # took 468 msec, network too slow
Video stream will be received on 186.25.19.10:40040
Making call to # took 733 msec, network too slow
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Attempting to connect ssc01.comvoz.com
Phone got as local port 51020
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK []
Sound ring device OK []
Sound speaker device OK []
Sending STUN request
Phone is now connected
Video stream will be received on 186.25.19.10:40004
Making call to 7708170 took 577 msec, network too slow
Medio no soportado
Video stream will be received on 186.25.19.10:40010
Making call to 7708170 took 468 msec, network too slow
Medio no soportado
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Attempting to connect ssc01.comvoz.com
Phone got as local port 49157
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
Failed to initialize SIP engine
Integration with 3CX Call Assistant is OFF
Attempting to connect ssc01.comvoz.com
Phone got as local port 62387
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK []
Sound ring device OK []
Sound speaker device OK []
Sending STUN request
Phone is now connected
Video stream will be received on 186.25.19.10:40004
Video stream will be received on 186.25.19.10:40010
Making call to 02557755020 took 437 msec, network too slow
Medio no soportado
Video stream will be received on 186.25.19.10:40016
Making call to 02127729070 took 484 msec, network too slow
Medio no soportado
HP Webcam-101 webcam selected for video transmission
Video media info provided, scanning video formats
- video format: 640 x 480 x 16
- video format: 320 x 240 x 16
- video format: 160 x 120 x 16
Counting suitable video formats
3 suitable video formats counted
Available video format: 640 x 480
Available video format: 320 x 240
Available video format: 160 x 120
Format 2 has been selected from suitable video formats above
Webcam configured to 160 x 120 x 16
Video monitor window disabled
HP Webcam-101 webcam has been released

[edossantos]

Proba deshabilitando el soporte de video en el softphone de 3CX, ya que aparentemente tu proveedor de VoIP no soporta ese formato.

Cuando pasan estas cosas, normalmente se debe a codecs que no están soportados en ambos extremos, como por ejemplo el de video. También podría pasarte si tu proveedor de VoIP solo soporta G729 para el audio, ya que la versión gratuita de 3CX no lo soporta, solo está disponible en la versión paga.

Saludos,

[Juliana Bermúdez]

Hola... Resulta que yo tengo la version Paga Small bussiness Edition, y ultimamente me hanr eportado de varias extesiones que la llamada se cae.. o por le contrario cuelgan y esta sigue corriendo en el telefono. Nosotros utilizamos lineas SIP y 3cx Phone.... Que podría ser?????

[hg]

Te respondi en el otro post