[elsinga]

Hi!

I have incoming numbers in a number of countries, the Netherlands, Germany, UK, Austria, the USA and more. When you forward a call to voicemail, the prompts are in the system wide language. However, being dutch I'd like a dutch set for my users and most foreign callers don't understand that.

I'd like the german callers to have german prompts, english callers to have english prompts, etcetera. This way multinationally used 3CX systems are more userfriendly.

[gavinuk123]

I agree this would be very useful. We have an international call centre using French, English,Italian,Spanish, German as a standard with other European languages coming on stream and the ability for the user to switch to their langauge in all aspects of the 3CX system would be very welcome. I suppose you could have a prompt in each langauge directing them to their language options, e.g
One for English,
Deux pour Francais,
Tre per Italiano,
Cuatro por Espagnol,
Funf fur Deutschen,
etc
But then you would need the ability to load the appropriate language file at the appropriate point.

[cmindus]

I agree, this would be most helpful. Another way of setting the voice prompt language is to have it set at the "Digital Receptionist" level, because one receptionist can redirect to another. Therefore, you can have an initial or global receptionist tied to several trunks/ports and/or incoming routes (in DID configuration perhaps). This one would be able to let the user select his/her language as stated in previous posts above, and then redirect to e.g. a German Digital Receptionist. But I think that once a user has changed the prompt language (through whatever means made available by 3CX), then the session should remember what prompt set is used and continue to use the same until the end of the session or if the user somehow changes the language again.