by dvs4man » Sat Nov 21, 2009 3:06 pm
Thanks Cobra. I just got the A580IP yesterday, and got my 3CX reconfigured to use the handset, and followed the C470IP guide. I am using Broadvoice as the provider, since they can transfer our number to them from a current Landline.
I can receive calls fine, but I cannot make calls. I get the 403 error in the Server Activity log.
The Ports/Trunks status is green, as well as the Extension Status. So it seems all is connected well.
I have used no outbound proxy, and tried using Broadvoice's proxy.nyc.broadvoice.com, with the same results.
I assume since the Ports/Trunks status is green, the authentication is ok with the proper user account from my end to Broadvoice.
Here is the logs. Let me know if anything is not right.
07:53:00.862 [CM503008]: Call(3): Call is terminated
07:53:00.808 [CM503020]: Normal call termination. Reason: Forbidden
07:53:00.807 [CM503016]: Call(3): Attempt to reach <sip:99999999999@192.168.0.198;user=phone> failed. Reason: Forbidden
07:53:00.801 [CM503003]: Call(3): Call to sip:99999999999@sip.broadvoice.com has failed; Cause: 403 Forbidden; from IP:147.135.20.221:5060
07:53:00.714 [CM503025]: Call(3): Calling VoIPline:99999999999@(Ln.10000@broadvoice)@[Dev:sip:sip.broadvoice.com:5060]
07:53:00.565 [CM503004]: Call(3): Route 1: VoIPline:99999999999@(Ln.10000@broadvoice)@[Dev:sip:sip.broadvoice.com:5060]
07:53:00.563 [CM503010]: Making route(s) to <sip:99999999999@192.168.0.198;user=phone>
07:53:00.559 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [A580 IP022140000000] PBX contact: [sip:10@192.168.0.198:5060]
07:53:00.541 [CM503001]: Call(3): Incoming call from Ext.10 to <sip:99999999999@192.168.0.198;user=phone>
07:51:56.459 [CM504004]: Registration succeeded for: 10000@broadvoice
07:51:56.151 [CM504003]: Sent registration request for 10000@broadvoice
07:51:54.043 [CM504004]: Registration succeeded for: 10000@broadvoice
Thanks.