Sinus 501V - Konfiguration

spambear · by **spambear** » Fri Dec 17, 2010 8:44 pm

Hallo,
ich habe ein sinus 501V VOIP schnurlos an 3 CX angeschlossen. Das Telefon meldet sich an. Ich kann ausgehende Anrufe machen. Eingehende Anrufe werden allerdings garnicht durchgestellt. wenn ich selbst die Nebenstelle anrufe, dann habe ich ein Klingelzeichen, aber keine Reaktion beim Mobilteil. Im Status Log ist auch keine Fehlermeldung oder Abbruch des Anrufes. Irgendjemand ne Ahnung was man da umkonfigurieren muss? Vielen Dank.

groundhog · by **groundhog** » Mon Dec 20, 2010 9:48 am

Kannst Du mir bitte

wenn ich selbst die Nebenstelle anrufe, dann habe ich ein Klingelzeichen, aber keine Reaktion beim Mobilteil

näher erklären.

Anmeldung und ausgehendes Routing scheinen ja zu funktionieren, nur eingehend geht gar nichts, richtig?

Was wird denn, während des Anrufs in "Nebenstellenstatus" angezeigt, genauer wird die richtige Nebenstelle mit "klingelt" markiert?

spambear · by **spambear** » Mon Dec 20, 2010 10:02 am

Hallo,

es paasiert gar nichts an der Nebenstelle. Also als wenn kein Anruf reinkomt.

Vielen Dank.

groundhog · by **groundhog** » Mon Dec 20, 2010 12:28 pm

Aber Du hörst am anrufenden Telefon ein Freizeichen?

spambear · by **spambear** » Mon Dec 20, 2010 1:53 pm

Richtig. Freizeichen, klingelt und 3CX zeigt keine Fehlermeldung.

groundhog · by **groundhog** » Mon Dec 20, 2010 2:08 pm

Währende so ein Gespräch klingelt, gehe bitte mal in die 3CX Oberfläche unter "Nebenstellenstatus".
Da müsste dann die Anzueige der Nebenstelle von grün auf gelb wechseln und daneben als Text "Klingelt" stehen.

Ist das auch so?

spambear · by **spambear** » Mon Dec 20, 2010 2:11 pm

Nein. Die ausgehende Nebenstelle geht auf Dialling und gelb.
Die angewählte Nebenstelle bleibt grün. Trotzdem klingelzeichen auf der ausgehenden Nebenstelle.

groundhog · by **groundhog** » Mon Dec 20, 2010 2:17 pm

Und wenn Du von der defekten Nebenstelle ein abgehendes Gespräch führst, wird der Status dann korrekt angezeigt (also Nebenstelle gelb, ausgehend usw.) ?

spambear · by **spambear** » Mon Dec 20, 2010 2:46 pm

Ja von der defekten Nebenstelle anrufend korrekt,
Nebenstelle geht auf Geld Dialling und angerufene Nebenstelle geht auf Gelb ringing.

groundhog · by **groundhog** » Mon Dec 20, 2010 2:58 pm

OK. Kannst Du bitte die Protokollierung auf "Umfassend" stellen und alle Dienste neu Starten.

Dann bitte 1x Anruf zum und 1x vom betroffenen Apparat. Das Protokoll bitte hier einstellen.

spambear · by **spambear** » Mon Dec 20, 2010 3:20 pm

15:17:46.671 [CM503008]: Call(4): Call is terminated
15:17:40.375 Active calls counted toward license limit: [4]
15:17:28.718 [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:11@127.0.0.1:5060]
15:17:28.718 [CM503002]: Call(4): Alerting sip:11@127.0.0.1:52927;rinstance=fcab6fa1b9bdc9b6
15:17:28.312 [CM503025]: Call(4): Calling Ext:Ext.11@[Dev:sip:11@127.0.0.1:52927;rinstance=fcab6fa1b9bdc9b6]
15:17:28.312 [CM503004]: Call(4): Route 1: Ext:Ext.11@[Dev:sip:11@127.0.0.1:52927;rinstance=fcab6fa1b9bdc9b6]
15:17:28.312 [CM503010]: Making route(s) to <sip:11@62.173.22.42>;user=phone
15:17:28.312 [CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sinus 501V021890000000] PBX contact: [sip:14@62.173.31.5:5060]
15:17:28.312 [CM503001]: Call(4): Incoming call from Ext.14 to <sip:11@62.173.22.42>;user=phone
15:17:25.718 [CM503008]: Call(3): Call is terminated
15:17:08.375 Active calls counted toward license limit: [3]
15:17:01.343 [CM503025]: Call(3): Calling Ext:Ext.14@[Dev:sip:14@192.168.1.65:5060]
15:17:01.125 [CM503004]: Call(3): Route 1: Ext:Ext.14@[Dev:sip:14@192.168.1.65:5060]
15:17:01.125 [CM503010]: Making route(s) to <sip:14@62.173.22.42:5060>
15:17:01.125 [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:11@127.0.0.1:5060]
15:17:01.125 [CM503001]: Call(3): Incoming call from Ext.11 to <sip:14@62.173.22.42:5060>
15:16:36.375 Active calls counted toward license limit: []
15:16:04.375 Active calls counted toward license limit: []
15:15:32.375 Active calls counted toward license limit: []
15:15:00.375 Active calls counted toward license limit: []
15:14:28.375 Active calls counted toward license limit: []
15:13:56.375 Active calls counted toward license limit: []
15:13:24.375 Active calls counted toward license limit: []
15:12:52.375 Active calls counted toward license limit: []
15:12:20.375 Active calls counted toward license limit: []
15:11:48.375 Active calls counted toward license limit: []
15:11:16.375 Active calls counted toward license limit: []
15:10:44.375 Active calls counted toward license limit: []
15:10:12.375 Active calls counted toward license limit: []
15:09:40.375 Active calls counted toward license limit: []
15:09:08.375 Active calls counted toward license limit: []
15:08:36.375 Active calls counted toward license limit: []
15:08:04.375 Active calls counted toward license limit: []
15:07:32.375 Active calls counted toward license limit: []
15:07:00.375 Active calls counted toward license limit: []
15:06:28.375 Active calls counted toward license limit: []
15:05:56.375 Active calls counted toward license limit: []
15:05:24.375 Active calls counted toward license limit: []
15:04:52.375 Active calls counted toward license limit: []
15:04:20.375 Active calls counted toward license limit: []
15:03:48.375 Active calls counted toward license limit: []
15:03:16.375 Active calls counted toward license limit: []
15:02:44.375 Active calls counted toward license limit: []
15:02:12.375 Active calls counted toward license limit: []
15:01:40.375 Active calls counted toward license limit: []
15:01:20.296 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:17.281 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:14.265 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:11.234 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:08.375 Active calls counted toward license limit: []
15:01:08.218 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:05.203 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:02.203 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:00:59.156 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:00:56.140 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 62.173.22.42:5060
15:00:36.375 Active calls counted toward license limit: []
15:00:04.375 Active calls counted toward license limit: []
14:59:32.375 Active calls counted toward license limit: []
14:59:00.375 Active calls counted toward license limit: []
14:58:28.375 Active calls counted toward license limit: []
14:57:56.375 Active calls counted toward license limit: []
14:57:24.375 Active calls counted toward license limit: []
14:56:52.375 Active calls counted toward license limit: []
14:56:20.375 Active calls counted toward license limit: []
14:55:48.375 Active calls counted toward license limit: []
14:55:16.375 Active calls counted toward license limit: []
14:54:44.375 Active calls counted toward license limit: []
14:54:12.375 Active calls counted toward license limit: []
14:53:40.375 Active calls counted toward license limit: []
14:53:08.375 Active calls counted toward license limit: []
14:52:36.375 Active calls counted toward license limit: []
14:52:04.375 Active calls counted toward license limit: []
14:51:32.375 Active calls counted toward license limit: []
14:51:00.375 Active calls counted toward license limit: []
14:50:28.375 Active calls counted toward license limit: []
14:49:56.375 Active calls counted toward license limit: []
14:49:24.375 Active calls counted toward license limit: []
14:48:52.375 Active calls counted toward license limit: []
14:48:20.375 Active calls counted toward license limit: []
14:47:48.375 Active calls counted toward license limit: []
14:47:16.375 Active calls counted toward license limit: []
15:13:56.375 Active calls counted toward license limit: []
15:12:52.375 Active calls counted toward license limit: []
15:11:16.375 Active calls counted toward license limit: []
15:10:12.375 Active calls counted toward license limit: []
15:09:08.375 Active calls counted toward license limit: []
15:08:04.375 Active calls counted toward license limit: []
15:06:28.375 Active calls counted toward license limit: []
15:05:24.375 Active calls counted toward license limit: []
15:04:20.375 Active calls counted toward license limit: []
15:03:16.375 Active calls counted toward license limit: []
15:02:12.375 Active calls counted toward license limit: []
15:02:04.390 [CM504005]: Registration failed for: 10001@Sky 20135300; Cause: 403 Forbidden; from IP:62.173.31.5:5060
15:01:40.375 Active calls counted toward license limit: []
15:01:17.281 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:11.234 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:08.218 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:01:02.203 [CM506004]: STUN request to STUN server 96.9.132.83:3478 has timed out; used Transport: 62.173.22.42:5060
15:00:56.140 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 62.173.22.42:5060
15:00:04.375 Active calls counted toward license limit: []
14:59:00.375 Active calls counted toward license limit: []
14:57:56.375 Active calls counted toward license limit: []
14:56:20.375 Active calls counted toward license limit: []
14:55:16.375 Active calls counted toward license limit: []
14:54:12.375 Active calls counted toward license limit: []
14:53:08.375 Active calls counted toward license limit: []
14:52:04.375 Active calls counted toward license limit: []
14:51:32.375 Active calls counted toward license limit: []
14:50:28.375 Active calls counted toward license limit: []
14:49:24.375 Active calls counted toward license limit: []
14:48:20.375 Active calls counted toward license limit: []
14:47:16.375 Active calls counted toward license limit: []
14:46:53.546 [CM503008]: Call(2): Call is terminated
14:46:44.250 [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:11@127.0.0.1:5060]
14:46:43.687 [CM503025]: Call(2): Calling Ext:Ext.11@[Dev:sip:11@127.0.0.1:52927;rinstance=fcab6fa1b9bdc9b6]
14:46:43.671 [CM503010]: Making route(s) to <sip:11@62.173.22.42>;user=phone
14:46:43.671 [CM503001]: Call(2): Incoming call from Ext.14 to <sip:11@62.173.22.42>;user=phone
14:45:40.375 Active calls counted toward license limit: []
14:44:36.375 Active calls counted toward license limit: []
14:43:32.375 Active calls counted toward license limit: []
14:42:28.375 Active calls counted toward license limit: []
14:42:04.046 [CM504005]: Registration failed for: 10001@Sky 20135300; Cause: 403 Forbidden; from IP:62.173.31.5:5060
14:42:03.953 [CM504003]: Sent registration request for 10001@Sky 20135300

groundhog · by **groundhog** » Mon Dec 20, 2010 3:39 pm

Welche IP hat:

- Das angerufene (betroffene) Telefon?
- Das anrufende Telefon?
- Der 3CX Server

spambear · by **spambear** » Mon Dec 20, 2010 3:44 pm

62.173.22.42 Server IP
Problem Ext ist die 14
Erster Anruf 11 auf 14
Zweiter Anruf 14 auf 11

groundhog · by **groundhog** » Mon Dec 20, 2010 3:50 pm

62.173.22.42 ist eine öffentliche Adresse. Ist das richtig das der Server öffentlich unter dieser IP im Internet erreichbar ist?

spambear · by **spambear** » Mon Dec 20, 2010 3:54 pm

Ja. Der Telefon Server sitz auf einem separaten Rechner der direkt über ein Funk Lan mit dem Provider verbunden ist.
Die Telefone und unsere Softphones sitzen auf einem separaten Netzwerk mit DSL Anbindung und greifen daher extern zu.

Sinus 501V - Konfiguration

Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

Re: Sinus 501V - Konfiguration

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