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3CX Acquires London Based VoIP Provider as Newest Partner

July 03, 2015 - 11:31am

LONDON, UK, JULY 03, 2015 - 3CX, developer of next-generation software-based PBX 3CX Phone System for Windows, today announces the successful results of its interoperability testing with UK VoIP provider, T4Com. From now on, 3CX channel partners can

Download the new iOS and Mac clients for 3CX Phone System v14.

Get Your Hands on the New 3CX iOS Client!

July 02, 2015 - 10:00am

Following the technical preview of 3CX Phone System v14, Apple has approved our new 3CXPhone client for 3CX Phone System v14. One of the coolest new features of the new iOS client is that it basically works almost like a regular GSM call. What does

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3CX PBX • View topic - UK Ringing Tone/Cadence
3CX PBX • View topic - UK Ringing Tone/Cadence

UK Ringing Tone/Cadence

User to User - Answers are provided by the community. 3CX does NOT provide technical support via this forum. Commercial grade support should NOT be expected

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UK Ringing Tone/Cadence

Postby mesh » Thu Oct 06, 2011 1:39 am

Hello guys,

I'm looking for help changing the ringing tone/cadence on the 3CX phone system to a UK based one as are UK based.

I know the cadence and the format I need to put into the system but I have no idea where to put it. Anyone done this before?
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Re: UK Ringing Tone/Cadence

Postby leejor » Thu Oct 06, 2011 5:10 am

It depends on what tones you are referring to. If the tone is one supplied by a SIP device, then the setting is in the device.
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Re: UK Ringing Tone/Cadence

Postby mesh » Thu Oct 06, 2011 12:19 pm

I'm refering to the tone a caller hears when they ring into the 3CX system. I get an American style cadence no matter what rules I have set (deliver to extension, deliver to digital receptionist etc). So I am assuming it is not supplied by a SIP device but rather the 3CX system?

Example.

08000 365 247 is set to ring ext 801 which is a digital receptionist who answers with a "Welcome to.."

So when I ring from off net (mobile phone) I get <american ring> <american ring> "Welcome to"...

I guess its got to be set somewhere internally on 3CX?
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Re: UK Ringing Tone/Cadence

Postby leejor » Thu Oct 06, 2011 5:01 pm

I would have thought that when the UK prompt set was chosen, then the UK type ring-back (or engaged) tone would also be selected. I had a quick search for .wav files (which is the format I would suspect it to be in) on my PC running 3CX but nothing obvious stood out as a possible ring-back tone (without listening to all of them). Perhaps this was something overlooked or there is another more involved way of changing it. I know that when I have been in the UK and phoned various companies, it has not been uncommon to receive a North American ring-back tone while being transferred, so it may not be that unexpected by your callers.

I can understand the desire to change it but how to do that may require an answer from someone at 3CX.
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Re: UK Ringing Tone/Cadence

Postby mesh » Thu Oct 06, 2011 5:04 pm

leejor wrote:I would have thought that when the UK prompt set was chosen, then the UK type ring-back (or engaged) tone would also be selected.


Thanks for the reply. Where is this setting you mention? I don't recall seeing anything like that
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Re: UK Ringing Tone/Cadence

Postby mesh » Fri Oct 07, 2011 12:38 am

Found the prompt set, still American ring tone :(
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