3CX PBX supported Property Management Systems / Hospitality Industry Systems

Integration of the hotel phone system / PBX with a Property Management System or Hospitality Industry systems such as Micros Fidelio, InnQuest roomMaster 2000, Hilton and more means that reception staff can perform most functions from within the Hotel Management Software. Most notably these would be check-in and check-out.

Integration Options

The 3CX Hotel Module can integrate with PMS systems in the following ways:

  1. Via the 3CX Protocol, which resembles the Mitel SX 2000 hotel API, such that you can select the Mitel SX 2000 PBX in your hotel software.
  2. Via the Fidelio protocol
  3. Exchange of data can also be done on a custom basis. In this scenario, documentation must be provided by the reseller.

Please note that 3CX will require full documentation on the PMS system interface and full cooperation from the PMS vendor. Additional charges may apply if the PMS system does not fully supported the above interfaces.

Property / Hotel Management Systems Supported

Some of the hotel systems that can be supported via the above interfaces include:

  • InnQuest roomMaster 2000
  • Agilysys
  • Autoclerk
  • Booking Center MyPMS
  • Cenium
  • Maestro for Northwind
  • Fidelity Hotel Management System
  • Micros Opera
  • Choice Hotels International
  • Brilliant Hotelsoftware
  • CMS Hospitality Guestcentrix
  • Fidelio-Opera
  • Micros-Fidelio
  • Fidelio
  • ResortSuite
  • Gracesoft
  • Hotec Expert Hotelier Suite
  • Hotel Concept
  • WebPMS
  • Atrium INN client server systems
  • HSS Hotel Software Systems
  • Innfinity software systems
  • InnRoad
  • MyHMS innpoints