English Speaking Support Engineer (Nicosia, Cyprus)

3CX, a global leader and major player in the telecommunications sector and the company behind the award winning 3CX Phone System for Windows, is seeking a successful Technical Support Engineer in Nicosia, Cyprus.

Due to strong continued growth, an opportunity has arisen for a Technical Support Engineer to join the 3CX team and play an important role in the company’s continuing expansion plans.

The successful candidate will possess:

  • A keen knowledge of networks and their infrastructure.
  • Router and firewall configuration experience.
  • Windows Desktop and Server Operating Systems knowledge.
  • Knowledge and passion for IT and technology.
  • Excellent customer service skills.
  • An understanding of VoIP and telecommunications technology.
  • An excellent command of English both verbal and written communication skills.
  • Strong presentation skills, given that the successful applicant will be providing training programs.
  • Has the technical aptitude necessary to quickly come up to speed on VoIP, SIP and PBX technology topics.

Within the role, you will be tasked to:

  • Solve customers’ problems
  • Analyse issues and present IT related solutions
  • Assist 3CX customers worldwide with product issues over the phone, email and via our forums
  • Test new 3CX product releases within different network environments and VoIP telecoms equipment

To apply please send your CV to jobs@3cx.com.