 |
 |
 |
 |
 |
|
 |
 |
|
 |
3CX Phone System for Windows System for Windows
Page 15
Dial codes
Introduction
Dial codes are particular key/number combinations used to access particular functions
within the phone system.
Call pick-up
If you hear a particular extension ringing, and you know that person is not able to take the
call, you can take the call using the ‘Call Pickup’ feature. To do this, type
*20* <extension number>
This will redirect the active call from the specified extension to your extension.
You can also retrieve a call from a ringing extension without specifying the extension
number. To do this, type *20* followed by the send key. This will redirect the first available
active call to your extension.
Call Parking
If you wish to “park” a call and then pick up the call from another extension:
BLIND TRANSFER BUTTON *00 to 09 – to park the call.
For example *01 will place the call in the parking orbit 1.
*10-9 – to pick up a parked call.
For example *11 will pick up any calls parked in parking orbit 1
Parking lots support parking of multiple calls. Therefore, when un-parking, you can add
the extension number from which the call was parked to be sure that you un-park the
particular call you had parked there. Some examples to park a call with popular phones:
With a Grandstream phone, press the TRNF button and dial *00
With a Snom phone, press the TRANSFER button and dial *00
With a Polycom phone, press the TRANSFER button, from the screen, then choose
the option BLIND and then dial *00
With a Cisco phone, choose "more"
option on the screen, choose
BlndXfr and dial
*00
With a Linksys phone , press the right arrow key on the
navigation button for more
options and then choose bxfer and dial *00
Note: Call Pickup and Call Park are only available in commercial editions of 3CX Phone
System