 |
 |
 |
 |
 |
|
 |
 |
|
 |
3CX Phone System for Windows System for Windows
Page 11
Forwarding Rules
Using the forwarding rules feature, you can configure exactly what should happen to calls
when an extension is busy, a call remains unanswered or when an extension is
unregistered. You can also make forwarding rules based on the time that the call was
received and the caller ID of the caller.
Screenshot 6 – Forwarding Rules
To create a forwarding rule;
1.
In the Forwarding rules tab, select a rule type, which defines to which calls this rule
will apply:
No Answer – You will need to specify the time in seconds that you want the
system to wait before it considers the call unanswered. This option can be set in
the ‘Continue Ringing’ edit box at the bottom of the screen. This setting will apply
to all ‘No Answer’ rules.
Phone Busy - You will have to specify whether you want the phone or the PBX to
do the busy signaling. By default, most SIP phones do not give a busy signal
back, but accept a second incoming call. If you want to redirect a call when an
extension is busy, you will need to specify “Use PBX status” in the busy
detection list box.
Phone not registered – If the SIP phone has not registered with 3CX Phone
System (i.e. is turned off), then the phone is considered unregistered and the
rule will kick in
Forward all Calls – This rule will forward ALL CALLS
Based on Caller ID – You can handle calls from specific callers by specifying
their caller ID.
2.
You can now specify a particular time during which hours this rule must apply. You
can configure the rule to be valid all the time (All Hours), during or outside office hours
(Relies on system wide office hours setting) or during specific hours (In this case you
can configure the specific hours using the ‘Specific hours’ button)