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3CX Phone System for Windows System for Windows
Page 44
This option is enabled by default. If you wish to make use of this feature simply instruct
your callers by explaining this in the voice prompt. For example:
“Welcome to Company XYZ, for sales press 1, for support press 2. If you know your
parties extension number, you may enter it now”
Call By Name
You can also direct callers to the dial by name function. This allows them to find the
person they wish to speak to by entering the first letters of the persons name on the
phone dial pad.
Requirements:
To call to a user using the call-by-name mechanism you have to:
1)
Define a self-identification message for the user. Users without a self-identification
message are not accessible via call-by-name mechanism.
2) User has to have the last name without Unicode characters
3) Call-by-name menu dialog can be activated from any Digital Receptionist as an action
on key pressing or timeout.
Self-identification Message
To enter self-identification message:
1) Activate Special Menu for your extension.
2) Go to the options menu (‘9’ key).
3) Press ‘5’ key.
If you do not have self-identification message yet, then you will hear “Record your self-
identification message, then press pound”. If you already have a self-identification
message, then you will hear “To record new self-identification message press zero. To
delete message press one. To exit press pound.”
Calling
Call-by-name mechanism uses the last name of the user to compare with call-by-name
input (that has been entered from phone keypad). The following rules are used:
The last name is converted to upper case.
All symbols except [2-9] and [A-Z] are ignored.
The following translations for symbols is used:
o
'ABC2' => '2'
o
'DEF3’ => '3'
o
'GHI4' => '4'
o
'JKL5' => '5'