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3CX Phone System for Windows System for Windows
Page 55
10. Generating Call Reports
Introduction to reports
The reports feature allows you to analyze your call traffic. You can generate reports on
your call traffic using the call reports feature or analyze the logs directly using the call logs
feature. Using this feature it is also possible to export the call data in CSV format so you
can import them into a spreadsheet or database program for further analysis.
Creating a report
To create a report:
1. In the 3CX Phone Management console click on the ‘Call Reports’ link in the left hand
menu. The ‘Call Reports’ screen appears.
Screenshot 18 - Number of Calls Report
2. Now select the type of report type you want. You can select from the following reports:
o
Number of calls per month
o
Number of call minutes per month
o
Number of outbound calls
o
Number of outbound call minutes per month