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3CX Phone System for Windows System for Windows
Page 74
Request support via our support system
If you have purchased a support package from 3CX, you can contact the 3CX support
department via the support system. Login details would have been provided to you by
email.
When requesting support, include the ‘Support info’ data. 3CX Phone System can
automatically generate a file which includes all relevant support information. NO
PASSWORDS TO PHONES OR VOIP PROVIDERS WILL BE INCLUDED. The data will
NOT be sent automatically. You will be prompted for a location to save the data, so you
can check what data will be sent to us before you send it to us.
Screenshot 30 - Generating support information
To generate the support info file:
1.
In the 3CX Phone System Management console, click on General > Support. This
will load up the ‘Support options’ page.
2.
Click on the button ‘Generate support info’ in the bottom section.
3.
You will be prompted for a location to save the data. You can review the data that will
be sent prior to sending it to us.
4.
Login to the 3CX support system, and attach the information to your support request.
5.
Include a detailed problem description. It should clearly indicate what the exact
problem is, and when it occurs. Mention what hardware or VoIP provider you are
using with 3CX Phone System.