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1. Introduction to 3CX Phone System for Windows
   What is 3CX Phone System for Windows?
   Benefits of an IP Phone System / IP PBX
   How an IP Phone system works
   SIP phones
       Software based SIP phones
       Hardware based SIP Phones
       Analogue phones / Fax machines using an ATA adapter
   3CX Phone System editions
   What’s new in 3CX Phone System V7?
       All versions
       Small Business, Pro and Enterprise editions
2. Installing 3CX Phone System for Windows
   System requirements
       Windows Vista users:
       Windows 2008 users:
   Run set-up
   Run the 3CX Phone System configuration wizard
   Upgrading from a previous version of 3CX Phone System
   Activating 3CX Phone System
   Firewall configuration
       3CX Phone System behind a NAT / firewall
       Firewall installed on the 3CX Phone System machine
   The 3CX Extension user manual
   Installing the 3CX VOIP Phone
   The 3CX VOIP Client User manual
3. Creating Extensions
   Introduction
   Adding Extensions
       User and Authentication information
       Voice mail options
   Configuring the SIP phones
   Phone provisioning
   Testing your setup
       1. Check Phone System status with the status monitor
       2. Place a call to another extension
       3. Troubleshooting tips
   Forwarding rules - extension behaviour on busy, no answer etc.
   Importing extensions
4. Adding PSTN line(s) via a VOIP Gateway
   Introduction
       What is a VoIP Gateway or VoIP add in card?
       PSTN line configuration overview
       Definitions
   Step 1: Create the PSTN gateways in 3CX Phone System
   Step 2: Configure the VoIP gateway
       Generating a configuration file
       Configuring the PSTN Interface
5. Adding lines hosted by a VOIP Provider
   Introduction
   Requirements for using a VOIP provider
   Step 1: Create an account with a VOIP Provider
   Step 2: Add the VoIP provider account in 3CX Phone System
   Specifying a STUN server
6. Creating Outbound Call Rules
   Introduction
   Creating an outbound call rule
7. The Digital Receptionist / Auto attendant
   Introduction
   Recording a menu prompt
       Recording the prompt in Windows Sound Recorder
   Creating a digital receptionist
   Allowing callers to dial a known extension directly
   Call By Name
       Self-identification Message
       Calling
8. Adding Direct numbers using DID/DDI lines
   Introduction
   DID numbers and 3CX Phone System – How it works
   Adding DID’s
   Troubleshooting DID lines
9. Ring groups, Call Queues, Paging / Intercom
   Ring Groups
   Paging / Intercom (Paid editions only)
   Call Queues (Paid editions only)
10. Call conferencing
   Introduction
   Enabling conferencing
   Creating a call conference
11. Generating Call Reports
   Introduction to reports
   Installing 3CX Call Reporter
   Importing the call logs
   Running 3CX Call Reporter
12. Connecting 3CX Phone Systems
   Introduction
   Creating a bridge
   Calling a party on the other 3CX Phone System
13. Backup and Restore
   Introduction
       Running backup & restore from the command line:
       Scheduling backup & restore
   Backing up call logs
14. Fax server
   Introduction
       Sending faxes overview
       Receiving faxes overview
   Fax receiving configuration
   Fax sending configuration
       Step 1: Install Microsoft Fax Server
       Step 2: Install the 3CX Microsoft Fax driver
       Step 3: Configuring Microsoft Fax to use the 3CX Fax server driver
       Step 4: Install the Fax clients
   Changing the Fax Server Credentials
15. Monitoring your Phone System
   Introduction
   Things to monitor
       3CX services
       Windows events
       Performance monitors
       Monitor IP’s of gateways and phone system
16. Troubleshooting
   Introduction
   Manual
   Configuration guides
   Support FAQ
   Request support via our support system
Index