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3CX Phone System for Windows System for Windows
Page 24
Screenshot 3 - Adding an extension
User and Authentication information
1. Enter the extension number, first and last name and the Email address (Optional) of
the user. The email address will be used for voice mail notifications and as the default
SIP ID. You can leave the field empty if you wish.
2. Now specify an authentication ID and password:
ID – The SIP ‘Username’. e.g. 200.
Password –The SIP Password (password can be hidden from the user).
The Authentication ID and password fields set in the software or hardware phone
must match the above fields! In addition the extension number must be entered in
the phone as well in a field called Account, User ID or something similar to that.
The exact field names differ per vendor. For detailed configuration guides for
popular phones see http://www.3cx.com/sip-phones/index.html
Voice mail options
3. Now configure the Voice mail options.
Enable voice mail
Play Caller ID – the voicemail system will play the number of the caller who left the
voice message
Read out date/time of message – the voicemail system will play back the time of the
voice message to be played
PIN number – this pin number is used to protect the voice mailbox and is used by the
user to access the mailbox. The PIN number is also used as a password to logon to
3CX VOIP Client.
Email options – You can choose the following e-mail options when a voice mail
arrives:
o
No email notification – The system will not send any emails
o
Send email notification only – This option will notify the user that there is a
new voice mail. However the e-mail will not contain the voice mail, the voice
mail will have to be retrieved via the phone.
o
Send vmail as attachment – This option will send an email and attach the
voice mail as a WAV file to the e-mail. It will still leave the voice mail in the
voice mail box just in case you wish to pick up the voice mail via the phone (by
dialling 999).
o
Send as attachment and delete from mbox – will send an email with the voice
mail attached AND delete the voice mail from the voice mailbox on the 3CX
server. This avoids the user having to delete the voice mail from 2 locations,
i.e. from the email inbox and from the 3CX voice mailbox.