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3CX Phone System for Windows System for Windows
Page 29
Based on Caller ID – You can handle calls from specific callers by specifying
their caller ID.
3.
You can now specify a particular time during which hours this rule must apply. You
can configure the rule to be valid all the time (All Hours), during or outside office hours
(Relies on system wide office hours setting) or during specific hours (In this case you
can configure the specific hours using the ‘Specific hours’ button)
4.
Specify the Call Type - Whether this rule should apply to all calls, or only internal or
external calls
5.
Specify the Action that the rule should take:
End Call
Forward to voice mail
Forward to extension –Specify the extension to forward to in the list box.
Forward to Outside number – In this case the system will forward the call to an
outside number. Be sure to include the complete dial string including the prefix.
Forward to Queue / ring group – Specify the virtual extension number of the ring
group or Queue in the list box
Forward to Digital Receptionist –
Specify the virtual extension number of the
digital receptionist in the list box.
5. Once you have filled out all necessary fields, click on the ‘Add’ button to create the new
rule. You can order the priority of the rules by moving rules up or down. The first rule that
meets the conditions will be triggered!
Importing extensions
If you need to create a large number of extensions it is
handier to bulk import the
extensions. To do this, create a spreadsheet with columns for each field that you wish to
import. Please find a detailed description of fields as well as a link to a sample import file
at