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3CX Phone System for Windows System for Windows
Page 45
Screenshot 14 - Configuring a digital receptionist
2. Specify a name and virtual extension number for the digital receptionist.
3. Now click on the browse button and specify the file that you previously recorded. The
file will be copied into the 3CXPhone System\Data\Ivr\prompts\ directory.
4. Specify the menu options. Select the appropriate key, and then select from the
available actions. Then specify the extension number or virtual extension number (virtual
extension number in the case of Ring Group, Call Queue or to another Digital
receptionist)
5. The last option, Timeout, allows you to specify how long the system should wait for an
input. If it receives no input, it will automatically perform this action. This is handy for
callers who did not understand the menu or who do not have a DTMF capable phone.
When you are ready, click OK to save the digital receptionist.
Allowing callers to dial a known extension directly
Whilst a digital receptionist prompt is playing, a caller can enter the extension number
directly to be connected to an extension immediately. This allows callers who know their
parties extension to avoid bothering the receptionist.
This option is enabled by default. If you wish to make use of this feature simply instruct
your callers by explaining this in the voice prompt. For example: