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3CX Phone System for Windows System for Windows
Page 51
Screenshot 11 - Selecting where to route calls to this DID
3. After you have entered all the DID’s, click on the Inbound Rules node. All the newly
created DID’s will be listed as inbound rules. Double-click on any of them to configure
how to route inbound calls to this DID:
End Call
Connection to extension
Connect to Queue/Ring Group
Connect to Digital receptionist
Voicemail box for extension
Forward to outside number
Send fax to email of extension
Route inbound calls out of office hours:
You can specify that an incoming call is routed differently if it is received outside office
hours. De-select the ‘Same as during office hours’ option to specify a different route.
Troubleshooting DID lines
If you have created DID lines, but calls are not being forwarded, its best to do the
following:
1.
Go to the Server Activity log node in the 3CX management Console. The Server
Status screen lists current server activity and logs calls that are being received and for
which number they were received.
2.
Call the DID number that you configured, and monitor the Server Status log. You will
see a line appearing something like:
Incoming call from 1000 to <sip:789456123@3CXPhone System>
where “1000” is the internal number of the line configured to receive calls from the
VOIP Gateway or VOIP Provider and <sip:789456123@3CXPhone System> is the
content of the “To” header of the INVITE, i.e. the intended recipient.