 |
 |
 |
 |
 |
|
 |
 |
|
 |
3CX Phone System for Windows System for Windows
Page 55
Call Queues (Paid editions only)
Call Queues allow calls to be queued whilst agents (members of a call queue) answer
calls. Calls do not go unanswered but are queued until an agent is available to take the
call. For example, you can define a group of 3 sales people, and have the general sales
number route to a sales call queue. If all 3 sales people are busy, callers will be kept on
hold until the next sales person is free. When you create a call queue, you also assign it a
virtual extension number. This will be the number used by the phone system to “address”
the Call Queue.
Screenshot 17 - Adding a Call Queue
To add a Call Queue:
1. Click on the Add > Call Queue menu option to bring up the ‘Add Call Queue’ page.
2. Now enter the call queue options:
Virtual extension number – Optionally change the suggested virtual extension number.
Note that this extension number will be automatically created. Do not specify an
existing extension number.