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3CX Phone System for Windows System for Windows
Page 59
11. Generating Call Reports
Introduction to reports
Screenshot 12 - Call Reports
3CX has a separate reporting utility called 3CX Call Reporter. It allows you to analyze call
logs and generate reports on your call traffic.
Installing 3CX Call Reporter
The call reports application is a separate download and can be downloaded from here:
After downloading, double-click on the setup file and follow the instructions.
Note that the following is required:
The application must be installed on the 3CX Phone System server
You must have Microsoft Access installed
Importing the call logs
Before you can run the reports, you must import the call logs from the call log file to the
database. This file, CallHistory.log, is a raw log file detailing all call events. The import
process analyzes the call events, consolidates call events to single calls when necessary
and then writes the call entries to the database. To perform an import:
1.
Go to the c:\program files\3cx phonesystem\bin folder