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3CX Phone System for Windows System for Windows
Page 12
Answering Calls
As soon as a call comes in, 3CX VOIP client will ring and show the incoming call on the
screen of the phone. It will also pop up a small dialog in the system tray informing you of
the new call.
Screenshot 6 – Answering Calls
The incoming call will light up the LED on the first available line.
To answer the call, click on the answer button <insert button> or hit the ‘Enter’ key. If you
already have a call active, the call will be received on the second line, and the LED on the
second line will flash. To answer this call, click on the line 2 button first. Your call on line 1
will automatically be put on hold and the LED one line 1 will flash.
If you wish to reject a call, click on the red hang-up button or hit the ‘Escape’ key. The
caller will then be treated as if your phone was busy. The forwarding settings for ‘Call
Busy’ will be performed.
You can answer a call by hitting the “Enter”
key, or cancel a call by hitting the
“Escape” key
Transferring calls
Blind transfer
A blind transfer transfers the call to another extension without first speaking to the target
extension. To perform a blind transfer:
1. Click on the transfer button
2. Dial the destination number or double-click on the extension in the status panel and
click on the dial button
or hit the ‘Enter’ key.
Attended transfer
An attended transfer is performed by first calling the target extension and speaking to the
person who is to take the call. To perform an attended transfer:
1. Click on the ‘Line 2’ button and dial the number of the extension you wish to reach.
Alternatively double-click on the extension in the status panel. The call on ‘Line 1’ will
automatically be put on hold.