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3CX Phone System for Windows System for Windows
Page 13
2. After you have introduced the caller to the user of the extension, click on the transfer
button and click on ‘Line 1’ to connect both extensions.
Recording a call
Screenshot 7 – Recording a call
You can record a call simply by clicking on the record call button. This will record the
current call in progress and save it as a wav file on the server.
Transferring calls to voice mail
If you are unable to take a call, you can transfer the call to your Voice mail. You can do
this by clicking on the icon in the menu bar, or the menu item Action > Transfer to Voice
mail. The caller will be transferred to your voice mail box where he can leave a message.
Call History
Screenshot 8 – Viewing Call History
You can view the history of calls received and placed by clicking on the ‘History’ button.
To place a call to a number in the call history, simply double-click on the number to
launch a call to that number. Alternatively select the entry and click the Redial button.