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3CX Phone System for Windows System for Windows
Page 16
Whether you are using a desk phone or using the client as a SIP phone
Whether your phone is set to ‘in the office’ or ‘out of the office’ mode
Whether your status is set to ‘Available’ or ‘Away’
Furthermore, when you make or receive a call, the number to be dialled OR the caller ID
of the caller is shown in the middle of the status screen. Just below it you will get
information messages about the progress of the call.
Extension, Line & Queue Status
3CX VOIP client has an ‘Operator panel’ which allows you to see the status of other
users. In the FREE edition, other extensions will appear as greyed out. Presence
information is only available in the commercial editions.
Screenshot 12 - Presence filter buttons
By default all extensions, lines and queues are listed, however you can filter them using
the tool bar buttons.
Screenshot 13 - Adding / Removing columns
You can expand the operator panel to more then one column using the plus and minus
buttons in the toolbar.
Screenshot 14 - Skip to remaining extensions
If you do not want to expand the columns, and not all the extensions fit, you can click on
the arrow buttons to browse the remaining extensions in the last available column.
Logging into a Call Queue
Call queues allow calls to be queued in case all agents are busy. The actual configuration
of who is an agent for a particular Call Queue is done from the 3CX management
console. However, if you are an agent for a queue, you need to login to the queue to
actually start taking calls. This avoids calls being sent to your extension without you being
available.
To login to all Call Queues that you are a member of, select Action > Queue > Login to all
Queues from the Menu. From that point onwards you will be routed calls as they come
into the queue.
Specifying Away/Available status
Screenshot 15 – Specifying Away status