Gear up your PBX
Cut costs, Boost profits
Take control of your PBX
Virtualize with Hyper-V & VMWare
Slash your Phone Bill
Use SIP trunks, WebRTC & Softphones
Unified Communications
Presence, Chat, Voicemail, Fax 2 Email
Office Without Limits
Make calls anywhere using Android, iPhone, Mac & Windows
Web Conferencing
Clientless via WebRTC with 3CX WebMeeting

Better Customer Service with Superior Call Center / Contact Center Software

Never Miss a Call – Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait

Integrated wallboard for real time call contact center statistics with 3CX PRO


State-of-the-Art Queue Strategies and Real Time Statistics

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

Advanced Call Center Features Included

3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Agents making a mess of a call? Use Barge in to take over

3CX's call contact center puts the power iin the hands of the supervisor with listen in, barge in and whisper features

Matthew Kingsley-Williams, Director, MWL Systems:
MWL Systems We love 3CX because it gives our workforce the ability to always be available to take calls. The management information provided is excellent in terms of presence and reporting. We can interface with the core information in the database and provide lots of useful reports.