Features: Free Edition vs Commercial Editions

General Phone System Features
Call Logging
Call Reporting *1
Blind Call Transfer
Attended Call Transfer
Call Forward on Busy
Call Forward on No Answer
Call Routing (DID)
Call Routing (Caller ID)
Caller ID
Conference Calling
Auto Attendant / Digital Receptionist
Record New Voice Prompts From Phone
Voice Mail
Music on Hold
Ring Groups
Hunt Groups
Central Phonebook
Call by Name
Different Prompts for Holidays
Call Parking
Call Pickup
Call Queueing
Call Recording
MWI – Message Waiting Indicator
BLF Status Updates
Conference Rooms
Intercom
Paging
Ring Extension and Mobile Simultaneously
Send Email Notifications for Missed Calls
Music on Hold Playlist or Line In
Dial Codes

Management and Scalability
Web-based Management Console
Configuration Wizard
Real Time Web-based System Status
Integrated Web Server
Backup and Restore
Firewall/NAT Friendly Configuration of External Extensions via Tunnel
Microsoft Windows Server Certified
Integrated Enterprise Database (PostgreSQL)
VMWare / Hyper V
Disable an Extension Temporarily
Management of Group Privileges

Unified Communications and Mobility
3CX MyPhone Self-Service User Portal
Public SIP ID for Extensions
Advanced Forwarding Rules Based on Caller ID, Time & Type of Call
Receive Voice Mail via Email
Integrate Branch Offices with 3CX Bridge
Standards-based Presence Information
Integrated Fax Server
Receive Faxes via Email as PDF

3CX MyPhone
Run as Presence Monitor in Combination with Deskphone
Allow Users to Configure their Own Extension Settings
Web Based Utility
Place Calls
Transfer Calls
Shows Incoming Calls
Shows Caller ID
Shows Personal Call History
Divert Calls to Voice Mail
Queue Monitoring
Shows Status of Other Extensions
View and Manage via Mail
Manage Forwarding Rules

Softphones
3CXPhone for Windows XP and Up
3CXPhone for iPhone 4.0 and Up
3CXPhone for Android 1.6 and Up
Manage Softphones from Management Console
Auto Provisioning
Remote Configure
Includes Tunnel to avoid NAT Problems
Tunnel all VoIP Traffic over a Single Port

IP Phone Management
Automatic Phone Provisioning
Manage IP Phones Network Wide from Console
Plug and Play Support for Easy Deployment of IP Phones
Provision all Popular IP Phones with Correct Settings
Restart One or All Phones Remotely
Update Firmware on One or More IP Phones Network Wide
See Firmware Version of Phone

3rd Party Application Integration
TAPI Driver for Integration with Microsoft Outlook and TAP Applications
Microsoft Outlook
Salesforce Integration		Optional
Sugar CRM Integration		Optional
Microsoft Dynamics Integration		Optional
HTTP API to Integrate with any Web CRM		Optional
Microsoft Exchange 2007/2010 UM

SIP Standards Support
Fully Supports RFC 3261
SIP Forking
Establish Standards-based SIP Trunks with other SIP Servers

Devices and Providers
Supports SIP Hardware Phones
Supports SIP Software Phones
Supports VoIP Gateways and Cards
Supports Popular SIP /VoIP Providers
SIP Trunking Support
Create Free Communication Links to other 3CX Systems
Create Free Communication Links to other SIP Servers

Codecs (Voice Compression)
G711 (a law and u law)
G722
GSM
Speex
Ilbc
G729 *2

Customer Service and Support
Help Pages and Blog
Community Forums (no 3CX Support)
Email Support *3
Live Chat Support *4
3CX Partner Forum (only for 3CX Resellers)
3CX Partner Support Portal (only for 3CX Resellers)

1. Call Center Statistics Reports are only available in the 3CX Call Center Edition
2. The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16
3. Requires a support package
4. Requires a support package