Features Comparison: Free Edition vs Commercial Editions


PBX Edition (Free)


Pro / Enterprise

General Features
Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported 8 4=>1,024 4=>1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways Single SIP Trunk
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) No G729
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality incl. Standby Licence Yes / Standby Licence in Enterprise only
Unified Communications
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
View Presence of Bridged PBXs
Call Center / Contact Center
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use the 3CX Clients API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Application Integration
Office 365 (address book only)
Microsoft Outlook
Office 365
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
Google Contacts
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 5 10 25