Features Comparison: Free Edition vs Commercial Editions

 

PBX Edition (Free)

Standard

Pro / Enterprise

General Features
Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported 8 4=>1,024 4=>1,024
Call Logging
Call Reporting
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call by Name
Call Parking / Pickup
Call Transfer
Call Queuing
Call Recording
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Supports SIP Trunks/ Gateways Single SIP Trunk
Intercom/ Paging
Ring Extension & Mobile Simultaneously
Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729) No G729
Automatic Pickup on Busy
Call Recordings Management
Headset Answer Button Support (Jabra & Platronics)
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Backup
Scheduled Restore
Inbuilt Fail Over Functionality incl. Standby Licence Yes / Standby Licence in Enterprise only
Unified Communications
Setting Up Conference Calls
See the Presence of Your Colleagues
Receive Voice Mail via Email
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
Advanced Forwarding Rules
View Presence of Bridged PBXs
Call Center / Contact Center
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CXPhone API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Mobility
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage 3CXPhone from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Application Integration
Microsoft Outlook
Office 365 (address book only)
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
SugarCRM
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 5 10 25