Use Outlook/CRM contacts as your phone book

3CX Phone System has full integration with Outlook, Salesforce.com and other CRM systems. You can initiate phone calls directly from Microsoft Outlook or Salesforce.com without having to enter the phone number. The call will be setup automatically and logged. Upon receiving an inbound call, the contact record will automatically be opened based on the Caller ID. Call duration and missed calls are logged as well, saving personnel valuable time.