One Click Phone Calls with the 3CX Windows and Mac Softphone
3CX Phone System integrates powerful clients for Mac and Windows, allowing you to easily manage your phone calls, whether in the office using CTI and your deskphone, or on the road using the inbuilt softphone. Unlike other PBXs, no additional license fees are charged – and because 3CXPhone is fully integrated its easy to deploy and manage for the administrator, and easy to use for the employees.
Launch, Answer or Transfer Calls from Your Desktop
3CX Phone System includes a CTI mode that allows you to control your deskphone with a few mouse clicks rather than having to learn a cumbersome cryptic interface. Launch calls on your deskphone without typing the number or transfer a call with a few mouse clicks.
- Launch calls from your desktop
- Transfer calls without having to learn cryptic function keys
- Increase productivity
Use Inbuilt Softphone to Make and Receive Calls
3CX Phone System includes an inbuilt softphone for Windows and Mac that allows you to make and receive calls via the office phone system from your computer, even whilst out of the office. Using a headset you can even use 3CXPhone as a full deskphone replacement.
- Headset provides ergonomic alternative to deskphone
- No additional softphone licensing fees
- Work seamlessly as if you were in the office and save on call costs
Easy Call & Web Conferencing
With 3CXPhone it’s ever so easy to set-up a conference call. You simply add conference recipients (internal & external) and schedule a conference call all with a few mouse clicks and via an easy to use interface.
- Set up conference calls with a few mouse clicks
- Conference participants automatically receive an email with details
- Create web conferences with 3CX WebMeeting
CRM integration with Outlook, Dynamics, Salesforce & Sage ACT!
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities
- Launch calls from your CRM
- Detailed reports on customer and agent activities, no manual call logging
- Converts cryptical Caller ID to a customer name
- Requires 3CX Phone System Pro